Rumour re: Louis Vuitton Recall?

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#391
I am afraid you misunderstood my post.

I was posting to inform others of my experience with bringing up this issue with client services both via the chat function and also via the phone.

As the purpose of this thread is to talk about recalls, I did not include the whole chat transcript and I had just cut and pasted the relevant information to show others how client services have no knowledge of recalls in Australia. I also pointed out that calling client services is the better option than the online chat function (which frankly was not helpful). I am not sure how I am making incorrect and misleading assumptions when I am just sharing what I have been informed by LV client services (both online and via the telephone) - the fact that they are not aware of such defects/recalls in Australia and that (unlike in the US/Europe), we should not be expecting phone calls from LV any time soon. Have you been phoned personally by LV to recall your bags? I will be very happy if these calls are in fact happening.

The reasons for sharing my experience of this contact with client services are so that people are aware of what to expect before going into a store.
- Not everyone in Australia lives close to an LV store (or has an LV in their city) to just "drop in for an assessment" at the drop of a hat".
- If I am aware of other items that I have bought that are also in the recall list, I can bring them into the store at the same time instead of making multiple trips.
- Some posters have mentioned going into a store where there is no knowledge of such issues. Now that I know that there are no such recalls in Australia, my expectations will be different and I have also been told there could be a charge for repairing/replacing the glazing.

I am not sure about you, but I (and perhaps some others) would like to know what to at least expect before making the effort to go into a store.
 
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#392
juzagal said:
I am afraid you misunderstood my post.

I was posting to inform others of my experience with bringing up this issue with client services both via the chat function and also via the phone.

As the purpose of this thread is to talk about recalls, I did not include the whole chat transcript and I had just cut and pasted the relevant information to show others how client services have no knowledge of recalls in Australia. I also pointed out that calling client services is the better option than the online chat function (which frankly was not helpful). I am not sure how I am making incorrect and misleading assumptions when I am just sharing what I have been informed by LV client services (both online and via the telephone) - the fact that they are not aware of such defects/recalls in Australia and that (unlike in the US/Europe), we should not be expecting phone calls from LV any time soon. Have you been phoned personally by LV to recall your bags? I will be very happy if these calls are in fact happening.

The reasons for sharing my experience of this contact with client services are so that people are aware of what to expect before going into a store.
- Not everyone in Australia lives close to an LV store (or has an LV in their city) to just "drop in for an assessment" at the drop of a hat".
- If I am aware of other items that I have bought that are also in the recall list, I can bring them into the store at the same time instead of making multiple trips.
- Some posters have mentioned going into a store where there is no knowledge of such issues. Now that I know that there are no such recalls in Australia, my expectations will be different and I have also been told there could be a charge for repairing/replacing the glazing.

I am not sure about you, but I (and perhaps some others) would like to know what to at least expect before making the effort to go into a store.
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Please share your experience, but your post read as a rant of how cs was unhelpful, even though you were advised to go to the store. Surely, that is in your interest to do so regardless of how far or how inconvenient it may be. The cs cannot help. Even posters in the US and elsewhere have been given the same advice by their respective call centres. Go to the store. I don't think there is much point getting upset if you have not been able to find out what LV can do for you. I hope that when you exchange/repair your bag you will post that outcome as quickly.
 
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#393
vinbenphon1 said:
Please share your experience, but your post read as a rant of how cs was unhelpful, even though you were advised to go to the store. Surely, that is in your interest to do so regardless of how far or how inconvenient it may be. The cs cannot help. Even posters in the US and elsewhere have been given the same advice by their respective call centres. Go to the store. I don't think there is much point getting upset if you have not been able to find out what LV can do for you. I hope that when you exchange/repair your bag you will post that outcome as quickly.
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My whole point is that the client services here are not as informed as those in other countries where customers have been contacted by client services directly and the customers were told upfront about the defects/recalls and the chance to exchange their items. You can defend client services all you want, but the truth is that they are unaware of glazing defects or recalls (from what they have told me). Some people may be expecting calls that are not going to happen, or may go into a store expecting an exchange and be told the same thing.

Even if my post had read as a rant, I am free to post about my interaction with client services. You may not like it but there is certainly no forum rule that sharing experiences and ranting have to be mutually exclusive.
 
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#394
juzagal said:
My whole point is that the client services here are not as informed as those in other countries where customers have been contacted by client services directly and the customers were told upfront about the defects/recalls and the chance to exchange their items. You can defend client services all you want, but the truth is that they are unaware of glazing defects or recalls (from what they have told me). Some people may be expecting calls that are not going to happen, or may go into a store expecting an exchange and be told the same thing.

Even if my post had read as a rant, I am free to post about my interaction with client services. You may not like it but there is certainly no forum rule that sharing experiences and ranting have to be mutually exclusive.
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Thanks for sharing your experience
I have had very similar experiences with CSI in Aus too as well ... plus at the store as well trying to shift blame for the glazing issues and then sending items for repair that takes many, many months... one was even lost.
I have a number of pieces on the ‘recall’ list but not going to bother even though some of those pieces are melting ..as the SA make it a very uncomfortable experience when I have had a quality issue..plus I have no dedicated SA.

Meh LV doesn’t care here as they is always someone ready to fill my shoes haha.
 
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#395
shalomjude said:
Thanks for sharing your experience
I have had very similar experiences with CSI in Aus too as well ... plus at the store as well trying to shift blame for the glazing issues and then sending items for repair that takes many, many months... one was even lost.
I have a number of pieces on the ‘recall’ list but not going to bother even though some of those pieces are melting ..as the SA make it a very uncomfortable experience when I have had a quality issue..plus I have no dedicated SA.

Meh LV doesn’t care here as they is always someone ready to fill my shoes haha.
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Can you not try another store SJ? I know it is inconvenient to travel to the GC, but don't let bad staff prevent you from getting a resolution.
 
#396
juzagal said:
My whole point is that the client services here are not as informed as those in other countries where customers have been contacted by client services directly and the customers were told upfront about the defects/recalls and the chance to exchange their items. You can defend client services all you want, but the truth is that they are unaware of glazing defects or recalls (from what they have told me). Some people may be expecting calls that are not going to happen, or may go into a store expecting an exchange and be told the same thing.

Even if my post had read as a rant, I am free to post about my interaction with client services. You may not like it but there is certainly no forum rule that sharing experiences and ranting have to be mutually exclusive.
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I get it is frustrating, but I am only trying to help you because I have been through this. The cs here are mainly sales now since they adopted a new business model. I am sure you will have a different response when you speak face to face with someone at the store. Good luck.
 
#398
shalomjude said:
Thanks for sharing your experience
I have had very similar experiences with CSI in Aus too as well ... plus at the store as well trying to shift blame for the glazing issues and then sending items for repair that takes many, many months... one was even lost.
I have a number of pieces on the ‘recall’ list but not going to bother even though some of those pieces are melting ..as the SA make it a very uncomfortable experience when I have had a quality issue..plus I have no dedicated SA.

Meh LV doesn’t care here as they is always someone ready to fill my shoes haha.
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Hell no!
If I was there in KangarooLand™️, I sure would help you!!
 
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#399
babyloove said:
Hi !
Sadly, my empreinte speedy 25 in Aurore is not repairable and was deemed defective :sad::sad:

LV wants me to choose another bag instead of giving me store credit. I might try another store. I really like those two bags (empreinte pochette Metis et tuileries) but think maybe something in 2019 collection will catch my eye :biggrin:

Between the two, what would you pick ?
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Either colored empreinte Pochette Metis. I rerally don't like the other style.
 
#402
i had a problem with the glazing on my canvas pouchette metis and complained about it at the lv store( i only wore it a hand full of times). they didn't have a replacement so they offer me another alternative, enpreent pouchette metis. i agree with a lot of people in here. if you have a problem with your bag then bring it back, but keep in mind there are wears and tears through out the years. (common sense).
 
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#404
Received a phone call from an LV rep regarding 2 bags I bought from 2013-2015. They wanted me to bring both bags in to be inspected for possible exposure to high humidity when these bags were being made. I don't have a problem doing that but I hardly wear these bags and they are stored in a temp controlled closet. If they say nothing is wrong with them and I have a problem 2 years from now, now what? I would rather return them since both were discontinued and couldn't be replaced. Any suggestions?
 
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