For starters, take the bags in and see what they tell you in person. I’m pretty sure they will want to take the bags back if they asked you to bring them in.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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So just an update.... [emoji4]
We had a really great experience today at LV. I brought my defective bag in to the LV in Neiman Marcus and I couldn’t be happier with the out come.
I had a Scarlet PM on hold and initially I was going to exchange my Métis Hobo for the Scarlet PM and take store credit for the remaining balance but unfortunately I could only do that at a “free standing” LV store because I was told that the LV in Neiman Marcus is not on the same “system” as the “free standing” LV stores so I had to exchange for the same value or a higher value which changed my whole thought process.
I tried on the two toned PM but for me I wish it was a little more pink so I passed on that.
Long story short here’s what I decided to go with .....
The little two toned crossbody is a perfect shade of blue/red and the gold chain is a perfect compliment [emoji4] which can be removed and used as a pouch inside of another bag [emoji4]
Thanks for letting me share
We had a really great experience today at LV. I brought my defective bag in to the LV in Neiman Marcus and I couldn’t be happier with the out come.
I had a Scarlet PM on hold and initially I was going to exchange my Métis Hobo for the Scarlet PM and take store credit for the remaining balance but unfortunately I could only do that at a “free standing” LV store because I was told that the LV in Neiman Marcus is not on the same “system” as the “free standing” LV stores so I had to exchange for the same value or a higher value which changed my whole thought process.
I tried on the two toned PM but for me I wish it was a little more pink so I passed on that.
Long story short here’s what I decided to go with .....
The little two toned crossbody is a perfect shade of blue/red and the gold chain is a perfect compliment [emoji4] which can be removed and used as a pouch inside of another bag [emoji4]
Thanks for letting me share
Both are gorgeous, congrats! Would you mind posting a mod shot of when you wear the pochette crossbody?So just an update.... [emoji4]
We had a really great experience today at LV. I brought my defective bag in to the LV in Neiman Marcus and I couldn’t be happier with the out come.
I had a Scarlet PM on hold and initially I was going to exchange my Métis Hobo for the Scarlet PM and take store credit for the remaining balance but unfortunately I could only do that at a “free standing” LV store because I was told that the LV in Neiman Marcus is not on the same “system” as the “free standing” LV stores so I had to exchange for the same value or a higher value which changed my whole thought process.
I tried on the two toned PM but for me I wish it was a little more pink so I passed on that.
Long story short here’s what I decided to go with .....
View attachment 4293762
The little two toned crossbody is a perfect shade of blue/red and the gold chain is a perfect compliment [emoji4] which can be removed and used as a pouch inside of another bag [emoji4]
Thanks for letting me share
Sorry for the messy background [emoji5]
The inside of the red is blue and has card slots
The inside of the blue is lined in red
And the middle pocket is blue/red
[emoji4]
Sorry for the messy background [emoji5]
The inside of the red is blue and has card slots
The inside of the blue is lined in red
And the middle pocket is blue/red
[emoji4]
Congratulations you brought home some gorgeous pieces. enjoy!
I have a twinset in empreinte noir made in 2015. I haven't noticed any melting or any other issues. Should I bring it to the store anyways? Or only bring it in if I notice a problem? I bought it pre-loved but have the original receipt.
I’m not sure if that item is on the list considered “defective” because I also have the twinset in emp noir and I don’t think there’s a glazing issue on that piece. The bag I exchanged had defective (melting) glazing around the edges and handles. I posted pictures in this thread.
Thank you so much for all the photos!Sorry for the messy background [emoji5]
The inside of the red is blue and has card slots
The inside of the blue is lined in red
And the middle pocket is blue/red
[emoji4]
It is really gorgeous and seems very practical too!Does anyone know if a Speedy B Damier Ebene 2013 has an issue? Interestingly, I lent it to my daughter to use a couple of times, and she remarked that the handles felt 'sticky'. I used an alcohol-free baby wipe to wipe them down, but she said it felt the same...?
Update: they were going to exchange it, but the system wouldn't allow it so it has to go off to be looked at for approval of the exchange. The SA said it'll just keep getting worse so I'm hoping they're not just going to repair this spot and send it back.
I received a call from a Customer Service rep the other day telling me my Metis could potentially have issues with the dye used on the edging becoming tacky and leaving a residue on clothing, skin etc... I was offered a credit for the original purchase price of my bag regardless of whether or not I was currently experiencing this issue. I chose to replace my bag and did so with no issue.
Thanks for sharing. Am very impressed with that service from LV, am waiting to see if I receive such a call for my 2013 Speedy Empreinte. Enjoy your new bag!
Read this whole thread with interest. I had a call from CS (i live in the UK) about 3 bags of mine. The retiro, the capucine MM and the babylone in Magnolia. I have returned all 3 to Bond Street and was offered a store credit for the current selling price (if they were still available - the Cap & babylone) and the last selling price of the Retiro. Received great service and they also credited against a tullieries bag of mine where the black handles had worn onto the cream leather (I only got the bag in June 2018) and had made dirty marks.
I am back into Bond Street on Thursday this week and taking my black babylone in as this was also purchased in 2013 and I think it has the same issue (despite not being recalled) the mahina leather has worn very badly for such an expensive bag so will see what they say. I have this bag in galet as well but the chain handle version and to be honest I dont hold hopes out for this either. I feel quite disappointed and whilst I am happy with the service I received I think it is bad to offer last selling price of a bag as I could not replace this with a similar bag now as the prices have increased so much!
I purchased the babylone for £2450 and it is now £2850n and the Capucine was £3300 in 2013 v £3750 today.
I notice no one had mentioned the babylone in their posts so wanted to let you all know the mahina leather seems to have the same problem too.
I am back into Bond Street on Thursday this week and taking my black babylone in as this was also purchased in 2013 and I think it has the same issue (despite not being recalled) the mahina leather has worn very badly for such an expensive bag so will see what they say. I have this bag in galet as well but the chain handle version and to be honest I dont hold hopes out for this either. I feel quite disappointed and whilst I am happy with the service I received I think it is bad to offer last selling price of a bag as I could not replace this with a similar bag now as the prices have increased so much!
I purchased the babylone for £2450 and it is now £2850n and the Capucine was £3300 in 2013 v £3750 today.
I notice no one had mentioned the babylone in their posts so wanted to let you all know the mahina leather seems to have the same problem too.