They have actually repaired my recalled Softlockit in black, as they had extra handles in stock.
They also offered to dry clean any damaged/marked clothing.
Lucky you, my store refused to repair my SLs

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They have actually repaired my recalled Softlockit in black, as they had extra handles in stock.
They also offered to dry clean any damaged/marked clothing.
Hi
Took out my Montaigne mono MM today and the glazing is comming of. Is this part of the problems ? It’s from 2014.
Thanks
My LV SA said it's mainly 2013 and 2014 bags.
LV exchanged mine on the spot.
They exchanged my 2 SLs aswell, but the 2 new bags I got ( a Montaigne and a City Steamer) weren't half as nice as the SL!
I love the Montaigne !
I'm taking back an empreinte speedy this week, hope they'll be ok to reglaze.
Thank you for responding —I bought mine at NM in SF. They closed so perhaps that’s why I haven’t heard anything, but I called corporate office and inquired, they knew nothing about any recall of that bag.......I received a call about my speedy 25 in infini and bastille in noir around Thanksgiving, they were bought back in 2015 from the Bay Area after the call I brought the bags back to the boutique and exchanged them for other items.