Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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If you are in no hurry, wait a while longer perhaps in case they do get around to calling you. I was told there is no definitive timeline you MUST do this repair by where it will be covered by LV. Anytime you have an issue you can still bring it in. I was only willing to send it in as a pre-emptive strike as I have had a bad experience with my limited edition Yayoi Kusama neverfull where the glazing in the corner started to feel sticky after in storage a while and I have air conditioning and live in a country where it’s mostly . It stuck to a Soft Lockit bag I had which left a ghastly mark.@redkitty, maybe it is wise to call 866 number and talk to CS. My SA was retired this Septemberand I am not familiar with the new SA. Thank you for the info.
@redkitty, I just examined the bag. I can feel the red glazed edges are soft and sticky. I also noticed there are some marks where are the handles touch the bag. You probably need to check these parts too. Here are some photos I just took. Even though the glazed edges around the bag feels better than around the handles, I feel they stil need to get checked and probably get repaired too.
Thais I did check and they are still fine but I am definitely going to send mine in for repair irregardless. I have an appointment today with my SA already. Tx for sharing the info.
Update on my CL bag. I took it to the LV store and they will change both handles with no charge. They will also inspect the other edges to see if there is a problem with the red coating. It will take some time to get the bag back since they will have to get the parts from Paris. A few months, I think.
You don’t need to wait for the call, just bring your bag to the store. If it is quality issue, they will take care of it. I am very happy with the after sale service so far.
You don’t need to wait for the call, just bring your bag to the store. If it is quality issue, they will take care of it. I am very happy with the after sale service so far.
I finally got mine taken care of. They offered to do an even exchange since my wallet was discontinued even though the wallet I exchanged for was more money. I'm still shocked that LV would go to this extent on items so old. Super happy with the service from LV and my SA!
Got a message from my SA, so going in tomorrow to find out finally what they are prepared to do about my bag. Not holding my breath though. 
I got a call from my SA last month about a Empreinte Speedy bought in 2013 outside EU.
But last year I had already exchanged a Capucines and a Soft Lockit that had glazing problems and had been bought in the same period.
I didn't get a cal but I took my 2 Soft Lockits to my local LV because they had glazing problems on the handles and they said it was a defect and they had to take the bags back
. They offered me either store credit or exchange with new bags for the same value. This happened last June/July.
Managed to catch up with my SA today, and sadly they cannot repair my bag, as I think has been pretty standard across the board with this issue. Because my bag is pre-owned, they will give me an exchange to the value on the receipt, not a store credit. I think this is very gracious of them to do, so now just have to decide what to get. Hmmmm
