Quality getting worse.. Probably no more chanel :(

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Hi, I can remember clearly that I didn't have any accident or special incident that made my bag like this since I just used it thrice. I have a bag cabinet display which stores all my other bags and so far my LVs and Guccis are fine. That's why I feel so devasted with this cause I take care of this bag more than my other bags since this is the most expensive bag I have. I feel more upset after I read your post. I just pray that you will not experience what I am experiencing now until I can have a heart attack from this incident, from the time I follow up and call so many Chanel branches and still have no answer and it is dragging for months now. I didn't ask for you to empathize with me but I just hope you to be more sensitive to what you comment. Honestly, I am not in a good position right now, I am really heartbroken, mentally stressed and traumatized with this incident.
Once I borrowed my friend’s jacket, wore it twice and then put it in my closet. After a week or so, when I was pulling it out to return to my friend, the jacket warped (exactly the way your bag warped). Till this day, I have no idea what happened. I ended up paying my friend for the ruined jacket so I sorta know how you feel.
 
The quilts are completely flattened, so I am thinking that there was something wrong with the quilting under the leather. I don't believe it got wet. I have a caviar GST that had my son's water bottle emptied in it - I cried my heart out when it happened because my GST was quite new at the time. The water was an inch deep at the bottom of the bag for about 5 minutes until I realized. The caviar puffed up, the navy color changed to black and it looked water stained...until it completely dried. Now you would never know that anything had spilled in it. The quilting is puffy, the water stains vanished from the outside and the lining after I used baby wipes. This caviar can withstand a lot, so this warping seems internal to the bag, in my opinion.
 
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Hello! it was not left in a dryer or inside the car compartment. This is my 3rd time to use it. The first time was when I purchased it to Paris. Then attend dinner. Then my London trip. I take care of it so much that was shocked to see this thing happened. I always put it inside the dustbag like for instance during the flight. or when not in use. So I really dont know why it happened like this. Its really frustrating and depressing. :sad:

I’m so sorry this happened. I’ve been reading more and more about flawed Chanel bags. I hope everything turns out okay. Best thoughts and wishes coming to you.
 
Hi, I can remember clearly that I didn't have any accident or special incident that made my bag like this since I just used it thrice. I have a bag cabinet display which stores all my other bags and so far my LVs and Guccis are fine. That's why I feel so devasted with this cause I take care of this bag more than my other bags since this is the most expensive bag I have. I feel more upset after I read your post. I just pray that you will not experience what I am experiencing now until I can have a heart attack from this incident, from the time I follow up and call so many Chanel branches and still have no answer and it is dragging for months now. I didn't ask for you to empathize with me but I just hope you to be more sensitive to what you comment. Honestly, I am not in a good position right now, I am really heartbroken, mentally stressed and traumatized with this incident.
I hope Chanel fixes it for you! I didn't mean to make you feel badly with my post so I apologize if it did! It wasn't my intention, but I truly hope Chanel makes it right for you :( Perhaps you can contact some leather specialty stores such as Leather Pro or Leather Surgeons with photos to see what they can do? These are specialists in the USA tjay fix Chanel bags.
 
If you enlarge the second picture, you can see the leather on the top of the stitch cracked a little bit, and I’m afraid it’ll become even worse. I’m not sure if I should bring it back to the boutique.
Oh I see it now. Thank you for clarfying. I am going to check my reissue and see if it has that. I would bring it back just incase and see what the SA says.
 
Oh I see it now. Thank you for clarfying. I am going to check my reissue and see if it has that. I would bring it back just incase and see what the SA says.
Thanks for your response. May I ask how long you’ve been using your reissue? Much appreciated if you can share the condition of the same part of the bag, so that it’ll help my decision.
 
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