Quality getting worse.. Probably no more chanel :(

[samaira85]

Hi there i purchased a m/l flap yesterday and i must say out of about 6 bags i saw 1 i thought was ok, they have some serious quality issues going on, but i did but one and was happy with it, but then i noticed this on the strap, its where the leather joins but looks like it has a link missing, would it bother any of you or am i reading too much into it?

 

[Mousy]

Hi there i purchased a m/l flap yesterday and i must say out of about 6 bags i saw 1 i thought was ok, they have some serious quality issues going on, but i did but one and was happy with it, but then i noticed this on the strap, its where the leather joins but looks like it has a link missing, would it bother any of you or am i reading too much into it?

View attachment 3907466

It took me a couple of seconds to notice. It was a “Where’s Waldo?” moment- once I saw what you wrote about, my eye catches it every time I look at the photo.
It wouldn’t be a deal killer for me, if I really liked the bag. But, I think it’s something that should have been caught before leaving the factory.
Enjoy it!

 

[lallybelle]

That's normal. Enjoy your bag.

 

[Kouhei]

To be honest I couldn’t even believe that’s a chanel! Until I looked closer -_-

I pray that you’ll get a credit/replacement. That’s like a nightmare on chanel street at it’s worst. I know I’m not helping but just wanna let you know I empathize and you’ve all the right to have it replaced. Please update here.

Hello, Pursey! Thank you for your concern, I really appreciate it so much. Upon arrival in Kuala Lumpur (my home base) on Dec 19 from my UK and Japan trips, I immediately sent my bag to Chanel KL. As the same reaction as Heathrow and Tokyo Chanel that they never encounter the same case as my bag. So they advised m to leave my bag for investigation and will call/email me after 2-3 weeks. Then, I just came back from my Christmas/New year overseas trip and still no email or call from Chanel KL. I just emailed on Jan 7 to ask the status of my bag since its around 3 weeks passed but didn't hear any update from them. I got a response that they shipped my bag to Paris for checking. So I called KL Chanel to ask the status and advise me it will take 3 weeks from the time they sent my bag. Just yesterday I called them again to ask the status and the Manager Chenice said that Paris already returned the bag to KL and will not do anything cause it's not manufacturing fault. I was speechless until I'm crying, I dunno what to say and my heart is so painful. Just like that? For that damn price that is almost 5k euros bag and I can get an answer like that? It is really a mental torture that I am experiencing for a few weeks now. Do I deserve this? I also don't know what happened to my bag and I really take care of it to the point that not using it at all, just planned to use on my London/ Japan trip and this is what happened. I have 8 LV bags, not including the wallets and other accessories, 2 Gucci bags but never encountered like this. I am not bragging about my bags, please pardon me. But this is the most expensive bag I have that I take care more than my other bags. But this is the most traumatic experience I have. Chenice said she will talk with her management and will call me again this Sat. I dunno what to expect but its really literally giving me a heart attack. I hope this group can guide me properly on what to do. It's really tough to call the Chanel Paris. This might be the last Chanel bag I will ever purchase. Thank you for taking time to read my post. It is really heartbreaking.

 

[Kouhei]

Thats beyond what Ive seen before this. Im so sorry it happens to you. Seems you have bought it from Printemps? Since Chanel boutique & the departmental store (example: printemps & layafayette) has a different store policy, probably its best to go back go printemps.

Chanel boutique only allows exchanges & store credit within a timeframe, where as departmental store usually accept return. Check your receipt on this. However, since you bought from the departmental store&still within the return/exchange period, probably the chanel boutiques would ask you to reach Printemps to sort this out first. If theres any way for you to visit the store, thats would be the most ideal. Face to face communication is more effective for this kind of cases.

Keep following up with the person via email. And try to get hold of Chanel Printemps. Departmental store chanel based my experience is hard to be contacted since you go through the departmental main line, then only they shift the call to chanel store, so you have to be persevere.

I would advice you to try get hold of them within the exchange/return timeframe, since the bag seems to have problem structurally. Be ready to have your story of how/what/when you notice it happened, since its such a rare case this happen unless the bag has been crushed over use. Probably thats why the boutiques you approached was shocked since they never seen the bag like that from a short time use. Other than the store you bought it from will not do exchange/store credit on bags with defect.

After the exchange/return time frame, Chanel could only honor you the repair service, which they might/might not be able to do, depending on Paris assesment. If they do it will take a very long time, since its a structural problem. You can send chanel bags for repair via any store/Boutiques since all bags will go to Paris for further assessment for serious cases like this. Some members here were given store credit on bags that had not been able to restored after the bag been sent to Paris for assessment. However the bag was purchased & sent for service at the same boutiques store, so probably its easier for them to be given store credit.

Persevere & I really hope you will be able to sort this out soon. All the best..

Hello Starprism ! Thanks for your detailed advise. I will try to contact Paris Printemps. I tried to do roaming call when I was in Tokyo but unsuccessful I think I really need to spend a lot of overseas calls to finally get to them? But I am really having a heartache after I got the update from KL Chanel. I really hope that they can replace my bag. I dunno what to do if they cannot do it. It is really really heartbreaking and a very traumatic experience for me cause thinking about the price of the bag makes me faint already.

 

[Kouhei]

get it repaired! so weird

It cannot get repaired. And with this quality I dont think I can accept it being repaired only.

 

[Kouhei]

It looks like it had gotten wet (soaked/humid) and not formed when drying, or it looks like it was placed too close to a heat source (or left in a vehicle), and the moisture evaporated from the leather. Does it feel dry (dryer than your average leather), or does it feel flimsy?
I had an LV bag that looked like this- my hubby forgot it in the trunk of the car when he took the bags from the airport to the hotel, while my daughter and I hit Disneyland. The heat warped the bag and it never regained its shape, though I wore it only the one time. Ugh!

Hello! it was not left in a dryer or inside the car compartment. This is my 3rd time to use it. The first time was when I purchased it to Paris. Then attend dinner. Then my London trip. I take care of it so much that was shocked to see this thing happened. I always put it inside the dustbag like for instance during the flight. or when not in use. So I really dont know why it happened like this. Its really frustrating and depressing.

 

[Kouhei]

I agree. I think the poster may have accidentally gotten the item wet and tried to dry it on her own, causing the leather to warp. I really don't think Chanel will take the bag back - it doesn't look like normal wear and tear, it looks like a really bad accident happened unfortunately Either way Chanel will ask what happened and investigate. Maybe it was placed in a too humid area and warped but I don't think Chanel will repair or give you warranty for that since it's not really a quality issue in my opinion, just that it wasn't stored or kept properly perhaps? Maybe more info from the poster will help? Good luck either way!

Hi, I can remember clearly that I didn't have any accident or special incident that made my bag like this since I just used it thrice. I have a bag cabinet display which stores all my other bags and so far my LVs and Guccis are fine. That's why I feel so devasted with this cause I take care of this bag more than my other bags since this is the most expensive bag I have. I feel more upset after I read your post. I just pray that you will not experience what I am experiencing now until I can have a heart attack from this incident, from the time I follow up and call so many Chanel branches and still have no answer and it is dragging for months now. I didn't ask for you to empathize with me but I just hope you to be more sensitive to what you comment. Honestly, I am not in a good position right now, I am really heartbroken, mentally stressed and traumatized with this incident.

 

[Kouhei]

Thank you so much. After I saw that incident, Tokyo Chanel help me to wrap it properly and didn't use it on my Japan trip until I sent it to KL Chanel.

I'm so sorry that this happened [emoji21] [emoji21] I wouldn't continue using that bag to prevent it from further damage. It seems that the leather is pretty dry. Dry leather is very fragile. Store it properly and carefully while waiting. Please update us. Hoping the best of luck for you

 

[shoesshoeshoes]

Hi, I can remember clearly that I didn't have any accident or special incident that made my bag like this since I just used it thrice. I have a bag cabinet display which stores all my other bags and so far my LVs and Guccis are fine. That's why I feel so devasted with this cause I take care of this bag more than my other bags since this is the most expensive bag I have. I feel more upset after I read your post. I just pray that you will not experience what I am experiencing now until I can have a heart attack from this incident, from the time I follow up and call so many Chanel branches and still have no answer and it is dragging for months now. I didn't ask for you to empathize with me but I just hope you to be more sensitive to what you comment. Honestly, I am not in a good position right now, I am really heartbroken, mentally stressed and traumatized with this incident.

Im really sorry this happens to you. But I kinda of have to agree with what others said about the bag accidentally got wet and dried on it own. A lot of people here have been collecting leather bags (not exclusive to Chanel) for many years, so I think they know what they're talking about.
In the end of the day, bags are just material things. They come and go and they're replaceable. Don't let this unfortunate accidence upset you too much.

 

[Tuned83]

Hi, I am new here. I am so sad about what happened to my chanel flap bag jumbo caviar. I just used it for 3x and so shocked to see the quality/texture of the lower front part has been changed. It can also show some deformation. When I notice it I have shown it to the Heathrow airport Chanel boutique but since I was flying to Japan, they suggest to bring it there. I brought it to Chanel Ginza but they suggested that I called Chanel Paris where I bought it since it was their first time to see it. I tried to call Chanel Printemps several times both at their direct telephone number from the website and the customer service center from the email reply I got from them. The customer service lady Soyara said she will email me to ask the information and will talk thru emails on the details. But I nevee received a call. I lodged a report thru the Chanel paris customer service but no response as of the moment. I am currently on holiday in Japan and I am so worried about my bag. How come a Chanel bag can easily ruined like that?? I hope someone can help me how to reach Chanel Paris and ask for its replacement. I am so scared to buy Chanel again. This is so expensive and yet its like this. Please help on how I can resolve this. I thought I can ask for replacement internationally. But it seems Chanel Japan is different management. In fairness with Chamel Japan they are so nice to check ans investigate my case but so far they never see like this before.

Just out of interest do u have any photos of the bag prior to this happening? Also did u store it with other bags on ur travels and were they ok? Stored by a radiator in london? Not really sure what to make of this as it's something I have never seen before and I have done a lot of travelling with my Chanel bags. I hope you are able to come to a resolution with ur local boutique.

 

[Tuned83]

Im really sorry this happens to you. But I kinda of have to agree with what others said about the bag accidentally got wet and dried on it own. A lot of people here have been collecting leather bags (not exclusive to Chanel) for many years, so I think they know what they're talking about.
In the end of the day, bags are just material things. They come and go and they're replaceable. Don't let this unfortunate accidence upset you too much.

I see what you mean. The volume of liquid to cause that much damage would have been substantial right ie noticeable ?? (wondering if I am wrong about this) and the OP is adamant this is not the case. I use caviar when it's pouring with rain in London. Bizarre.

 

[MsPele]

Hi, I can remember clearly that I didn't have any accident or special incident that made my bag like this since I just used it thrice. I have a bag cabinet display which stores all my other bags and so far my LVs and Guccis are fine. That's why I feel so devasted with this cause I take care of this bag more than my other bags since this is the most expensive bag I have. I feel more upset after I read your post. I just pray that you will not experience what I am experiencing now until I can have a heart attack from this incident, from the time I follow up and call so many Chanel branches and still have no answer and it is dragging for months now. I didn't ask for you to empathize with me but I just hope you to be more sensitive to what you comment. Honestly, I am not in a good position right now, I am really heartbroken, mentally stressed and traumatized with this incident.

I am not sure what happened to your bag but I don’t believe it’s because it got wet and didn’t dry properly. I have had my jumbo caviar bag for 7 yrs now and it’s gone thru rainstorms and snowstorms where it was practically soaked, not to mention extreme heat and humid conditions, and my bag still looks as good as new.

Good luck, I hope you find a resolution.

 

[MsPele]

I see what you mean. The volume of liquid to cause that much damage would have been substantial right ie noticeable ?? (wondering if I am wrong about this) and the OP is adamant this is not the case. I use caviar when it's pouring with rain in London. Bizarre.

I do the same...last time we had a snowstorm, I pulled out my caviar bag to use. My husband thought I was nuts. But from experience, that’s a leather I know won’t be ruined from exposure to water.

 

[shoesshoeshoes]

I am not sure what happened to your bag but I don’t believe it’s because it got wet and didn’t dry properly. I have had my jumbo caviar bag for 7 yrs now and it’s gone thru rainstorms and snowstorms where it was practically soaked, not to mention extreme heat and humid conditions, and my bag still looks as good as new.

Good luck, I hope you find a resolution.

She posted photos of the bag on page 5, post #70