Quality getting worse.. Probably no more chanel :(

[victoria2018]

Mine has the same issue. I have been using it on and off for about a year and it hasn’t caused me any issues.

Thanks for the info!

 

[calibaglover]

I am new to Chanel and am on the waiting list for my first Chanel bag, a square mini flap. After reading all these comments about poor quality control, would you all recommend trying to buy pre-loved instead? It just seems like the quality has gone down so much that it might be more worth it to buy a pre-loved bag in excellent condition, even if it's close to the same price as a new bag now, rather than to buy a new bag? Would you all agree, or am I overthinking this? Just starting to get scared about the quality for such a pricey bag, especially since this would likely be my one and only Chanel. Also, if you do recommend pre-loved, are there certain years that I should look for that didn't have the frayed strap or peeling leather issues (e.g., pre-2015)? Would greatly appreciate any advice you could provide to a Chanel newbie.

 

[Mousy]

I am new to Chanel and am on the waiting list for my first Chanel bag, a square mini flap. After reading all these comments about poor quality control, would you all recommend trying to buy pre-loved instead? It just seems like the quality has gone down so much that it might be more worth it to buy a pre-loved bag in excellent condition, even if it's close to the same price as a new bag now, rather than to buy a new bag? Would you all agree, or am I overthinking this? Just starting to get scared about the quality for such a pricey bag, especially since this would likely be my one and only Chanel. Also, if you do recommend pre-loved, are there certain years that I should look for that didn't have the frayed strap or peeling leather issues (e.g., pre-2015)? Would greatly appreciate any advice you could provide to a Chanel newbie.

Welcome to the world of Chanel!
I’m not new to Chanel, I’ve purchased several bags from the boutiques and have also sold many bags, over the past several years.
I believe the quality of Chanel has changed over the years, but I think some TPF’ers have purchased flawed bags, and have a forum to talk about it- I am included. But, there are thousands of bags out there with no issues you’ll never hear about.
The mini is interesting. A pre-loved mini isn't discounted by much (excellent condition) because of supply and demand. It’s highly sought after with wait lists. So, given there isn’t much of a savings and Chanel will not warranty bags bought outside of their boutiques, I’d go the boutique/new route.
I bought a Reissue new and kept it for a week (with tag on) because I was nervous about spending so much brand new on a bag that doesn’t hold its value and I wanted to make sure I liked the style. So, I returned the new bag to the store and bought a pre-loved Reissue (exact same color and hardware and in excellent condition) for a little over 1/2 the price. I really like it, saved a lot of $$$$ and I don’t need the warranty, I can send it to Leather Surgeons if need be. I sent photos to them at the time of purchase and Leather Surgeons E Mailed me that my bag has several more years before I might start seeing wear that needs to be addressed.
I think you should be fine with a new bag from Chanel. Just check it over at the boutique. Hopefully they’ll have a couple for you to choose.
Let us know what you decide.
Wishing you the best!

 

[victoria2018]

I am new to Chanel and am on the waiting list for my first Chanel bag, a square mini flap. After reading all these comments about poor quality control, would you all recommend trying to buy pre-loved instead? It just seems like the quality has gone down so much that it might be more worth it to buy a pre-loved bag in excellent condition, even if it's close to the same price as a new bag now, rather than to buy a new bag? Would you all agree, or am I overthinking this? Just starting to get scared about the quality for such a pricey bag, especially since this would likely be my one and only Chanel. Also, if you do recommend pre-loved, are there certain years that I should look for that didn't have the frayed strap or peeling leather issues (e.g., pre-2015)? Would greatly appreciate any advice you could provide to a Chanel newbie.[/QUOTE
Hi, best wishes to you to get your perfect dream bag! I think either get it from the boutique or buy a pre-loved bag are both fine, as long as it’s authentic and in good condition, of course with good price. I picked up my reissue among three bags which are made in Italy, then ordered one which is made in France because all those three have flaws. But my SA is super nice and the reissue is my favorite Chanel bag, so I decide to keep this one and will use it even more carefully, although I expected the aged calf leather would be care-free, and I baby my bags so much. I used to think the classic bags are investment, but I realized now they are really not, and only consumer products, they’ll have wear and tear, unless you buy a bag and just leave it there and don’t use it, then wait for the price increase and sell it. I won’t sell or return my reissue and want to enjoy it, just need to remind myself there’s much more for me to achieve than bags and could bring me more last-long joys, though I’m really a bag lover, because you’ll always want more and want another one. There’s no bag I can use forever and could be my only bag. I will use the money for something else even for a family trip if I want to spend that kind of amount. By the way, to be honest, among all my luxury bags I owned, Celine has the best quality, otherwise you could go for Hermes or Moynat which is very hard to get. Good day!

 

[calibaglover]

Welcome to the world of Chanel!
I’m not new to Chanel, I’ve purchased several bags from the boutiques and have also sold many bags, over the past several years.
I believe the quality of Chanel has changed over the years, but I think some TPF’ers have purchased flawed bags, and have a forum to talk about it- I am included. But, there are thousands of bags out there with no issues you’ll never hear about.
The mini is interesting. A pre-loved mini isn't discounted by much (excellent condition) because of supply and demand. It’s highly sought after with wait lists. So, given there isn’t much of a savings and Chanel will not warranty bags bought outside of their boutiques, I’d go the boutique/new route.
I bought a Reissue new and kept it for a week (with tag on) because I was nervous about spending so much brand new on a bag that doesn’t hold its value and I wanted to make sure I liked the style. So, I returned the new bag to the store and bought a pre-loved Reissue (exact same color and hardware and in excellent condition) for a little over 1/2 the price. I really like it, saved a lot of $$$$ and I don’t need the warranty, I can send it to Leather Surgeons if need be. I sent photos to them at the time of purchase and Leather Surgeons E Mailed me that my bag has several more years before I might start seeing wear that needs to be addressed.
I think you should be fine with a new bag from Chanel. Just check it over at the boutique. Hopefully they’ll have a couple for you to choose.
Let us know what you decide.
Wishing you the best!

Thank you so much for the advice! I would definitely prefer to buy new, so this makes me feel more comfortable with that.

 

[calibaglover]

Thank you for the advice! I also am someone who would buy a bag to enjoy it, rather than for its resell value. I have purchased other luxury bags before, but my collection is pretty small and really made of bags I truly love and use regularly. Thanks for the recommendations about other brands. I also have the Celine Nano Luggage on my wishlist for this year.

 

[victoria2018]

Thank you for the advice! I also am someone who would buy a bag to enjoy it, rather than for its resell value. I have purchased other luxury bags before, but my collection is pretty small and really made of bags I truly love and use regularly. Thanks for the recommendations about other brands. I also have the Celine Nano Luggage on my wishlist for this year.

Absolutely agree on keeping the collection small and using regularly! The beige Nano luggage is my favorite Celine bag right now, it’s not that stunning when I first saw it, but the more I use it the more I appreciate it, because it’s so easy going, light, spacious and care-free.

 

[victoria2018]

Thank you for the advice! I also am someone who would buy a bag to enjoy it, rather than for its resell value. I have purchased other luxury bags before, but my collection is pretty small and really made of bags I truly love and use regularly. Thanks for the recommendations about other brands. I also have the Celine Nano Luggage on my wishlist

Thank you for the advice! I also am someone who would buy a bag to enjoy it, rather than for its resell value. I have purchased other luxury bags before, but my collection is pretty small and really made of bags I truly love and use regularly. Thanks for the recommendations about other brands. I also have the Celine Nano Luggage on my wishlist for this year.

Actually I returned the classic mini and exchanged for the classic wallet on chain. when I wear crossbody, the WOC looks more sleek, it can fits all my essentials: cards, keys, lipstick, passport, when you fill it up, it’s like a mini bag. The caviar leather of WOC is pretty durable. Just suggest more options, wish you the best!

 

[Mousy]

Thank you for the advice! I also am someone who would buy a bag to enjoy it, rather than for its resell value. I have purchased other luxury bags before, but my collection is pretty small and really made of bags I truly love and use regularly. Thanks for the recommendations about other brands. I also have the Celine Nano Luggage on my wishlist for this year.

I had a Celine Nano. It’s an excellent bag! It fits a lot! The Nano is a great travel bag, too. The zipper is very secure and it’s very comfortable when worn as a crossbody.

 

[allthingsblack]

Hi, I am new here. I am so sad about what happened to my chanel flap bag jumbo caviar. I just used it for 3x and so shocked to see the quality/texture of the lower front part has been changed. It can also show some deformation. When I notice it I have shown it to the Heathrow airport Chanel boutique but since I was flying to Japan, they suggest to bring it there. I brought it to Chanel Ginza but they suggested that I called Chanel Paris where I bought it since it was their first time to see it. I tried to call Chanel Printemps several times both at their direct telephone number from the website and the customer service center from the email reply I got from them. The customer service lady Soyara said she will email me to ask the information and will talk thru emails on the details. But I nevee received a call. I lodged a report thru the Chanel paris customer service but no response as of the moment. I am currently on holiday in Japan and I am so worried about my bag. How come a Chanel bag can easily ruined like that?? I hope someone can help me how to reach Chanel Paris and ask for its replacement. I am so scared to buy Chanel again. This is so expensive and yet its like this. Please help on how I can resolve this. I thought I can ask for replacement internationally. But it seems Chanel Japan is different management. In fairness with Chamel Japan they are so nice to check ans investigate my case but so far they never see like this before.

Hello, Pursey! Thank you for your concern, I really appreciate it so much. Upon arrival in Kuala Lumpur (my home base) on Dec 19 from my UK and Japan trips, I immediately sent my bag to Chanel KL. As the same reaction as Heathrow and Tokyo Chanel that they never encounter the same case as my bag. So they advised m to leave my bag for investigation and will call/email me after 2-3 weeks. Then, I just came back from my Christmas/New year overseas trip and still no email or call from Chanel KL. I just emailed on Jan 7 to ask the status of my bag since its around 3 weeks passed but didn't hear any update from them. I got a response that they shipped my bag to Paris for checking. So I called KL Chanel to ask the status and advise me it will take 3 weeks from the time they sent my bag. Just yesterday I called them again to ask the status and the Manager Chenice said that Paris already returned the bag to KL and will not do anything cause it's not manufacturing fault. I was speechless until I'm crying, I dunno what to say and my heart is so painful. Just like that? For that damn price that is almost 5k euros bag and I can get an answer like that? It is really a mental torture that I am experiencing for a few weeks now. Do I deserve this? I also don't know what happened to my bag and I really take care of it to the point that not using it at all, just planned to use on my London/ Japan trip and this is what happened. I have 8 LV bags, not including the wallets and other accessories, 2 Gucci bags but never encountered like this. I am not bragging about my bags, please pardon me. But this is the most expensive bag I have that I take care more than my other bags. But this is the most traumatic experience I have. Chenice said she will talk with her management and will call me again this Sat. I dunno what to expect but its really literally giving me a heart attack. I hope this group can guide me properly on what to do. It's really tough to call the Chanel Paris. This might be the last Chanel bag I will ever purchase. Thank you for taking time to read my post. It is really heartbreaking.

So sorry for what happened to you. Could the bag lost its structure simply because the quilts were deflated? I've never seen quilts on caviar leather deflated like that. I hope Chanel will offer some kind of solution to you.

 

[viggy]

Kouhei, sorry this happened to you. Someone else mentioned too, but do you clearly have before and after pictures of what your jumbo looked like before and after? So you can clearly articulate to chanel when this change/warp occurred? I would be curious to see photos of the inside, side and bottom, it's hard to assess with the two photos. It's very interesting the warping is mostly on the inner, lower flap, that it's isolated to maybe a defect in that piece of leather. I think you have to lay out your arguments to chanel, 1) if this was water damage from the outside, why is the inner flap most impacted? 2) If this was water damage from inside the bag, why does the sides, and inside look ok but only the one piece of lower pocket affected? 3) if it was a heat, humidity issue, again why is that one pocket impacted?

These are some of the questions that come to mind I would make Chanel answer with the limited views I have of the bag

 

[Mousy]

I have Chanel bags from 2017, 2016 and 2012. All are calfskin, one is caviar. My caviar bag has a slight shine and the caviar bumps almost sparkle in certain lighting. Even my calfskin bag has a sheen. My Reissue leather also has a slight shine. The leather on all the bags, is soft and supple and the the quilting is awesome.
Is it just my imagination or does this season’s (seasonal bag) caviar seem different? Kind of dull (almost chalky looking), the leather quilting appears wavy and the bags feel dry.
I really like some of the styles and colors, and I even considered a couple of bags, until I saw them in person. I just couldn’t pay $3500+ and feel “meh” about the leather.
Has any anybody (who has older bags and can compare) noticed this past season leather quality (on some bags) is different?

 

[Jdljb]

I have Chanel bags from 2017, 2016 and 2012. All are calfskin, one is caviar. My caviar bag has a slight shine and the caviar bumps almost sparkle in certain lighting. Even my calfskin bag has a sheen. My Reissue leather also has a slight shine. The leather on all the bags, is soft and supple and the the quilting is awesome.
Is it just my imagination or does this season’s (seasonal bag) caviar seem different? Kind of dull (almost chalky looking), the leather quilting appears wavy and the bags feel dry.
I really like some of the styles and colors, and I even considered a couple of bags, until I saw them in person. I just couldn’t pay $3500+ and feel “meh” about the leather.
Has any anybody (who has older bags and can compare) noticed this past season leather quality (on some bags) is different?

Do you have a picture of the bag you are talking about from the current season?

 

[Mousy]

Do you have a picture of the bag you are talking about from the current season?

It’s kind of difficult to see. I didn’t take these particular photos, but when I saw the Urban messenger bag in person, especially the blue and the pink had quilting that looked a bit deflated and somewhat dull. I thought they were lovely bags, but I was a bit disappointed in the leather, because I am spoiled by the leather of years past. Mind you, I think the Classic bags leather remains comparable to years past.

 

[victoria2018]

I have Chanel bags from 2017, 2016 and 2012. All are calfskin, one is caviar. My caviar bag has a slight shine and the caviar bumps almost sparkle in certain lighting. Even my calfskin bag has a sheen. My Reissue leather also has a slight shine. The leather on all the bags, is soft and supple and the the quilting is awesome.
Is it just my imagination or does this season’s (seasonal bag) caviar seem different? Kind of dull (almost chalky looking), the leather quilting appears wavy and the bags feel dry.
I really like some of the styles and colors, and I even considered a couple of bags, until I saw them in person. I just couldn’t pay $3500+ and feel “meh” about the leather.
Has any anybody (who has older bags and can compare) noticed this past season leather quality (on some bags) is different?

Totally agree! New caviar of classic flap is dull and dry, which makes me feel it’s not luxurious at all, I owned one from 2015, it’s so much better and different. Will definitely vote for lambskin comparing 2017/2018 caviar.