Quality getting worse.. Probably no more chanel :(

[lingqingxu]

I am new to Chanel and am on the waiting list for my first Chanel bag, a square mini flap. After reading all these comments about poor quality control, would you all recommend trying to buy pre-loved instead? It just seems like the quality has gone down so much that it might be more worth it to buy a pre-loved bag in excellent condition, even if it's close to the same price as a new bag now, rather than to buy a new bag? Would you all agree, or am I overthinking this? Just starting to get scared about the quality for such a pricey bag, especially since this would likely be my one and only Chanel. Also, if you do recommend pre-loved, are there certain years that I should look for that didn't have the frayed strap or peeling leather issues (e.g., pre-2015)? Would greatly appreciate any advice you could provide to a Chanel newbie.

May I ask that where you could in the waiting list for the square mini flap? I assume it is caviar black mini. I am in US and all sales said there is only rectangular mini instead of square one..

 

[victoria2018]

Sorry, I don’t know, mine is also rectangular. There are square mini on eBay, you may want to try.

 

[lcc21]

May I ask that where you could in the waiting list for the square mini flap? I assume it is caviar black mini. I am in US and all sales said there is only rectangular mini instead of square one..

There’s a couple of ig personal shoppers who’ve posted about black caviar square minis. Maybe ask them if you’re desperate to find one

 

[lingqingxu]

There’s a couple of ig personal shoppers who’ve posted about black caviar square minis. Maybe ask them if you’re desperate to find one

Thanks so much. I will try. I still prefer to purchase form SA directly instead fo PS. But it is so hard to find one.

 

[Kouhei]

The quilts are completely flattened, so I am thinking that there was something wrong with the quilting under the leather. I don't believe it got wet. I have a caviar GST that had my son's water bottle emptied in it - I cried my heart out when it happened because my GST was quite new at the time. The water was an inch deep at the bottom of the bag for about 5 minutes until I realized. The caviar puffed up, the navy color changed to black and it looked water stained...until it completely dried. Now you would never know that anything had spilled in it. The quilting is puffy, the water stains vanished from the outside and the lining after I used baby wipes. This caviar can withstand a lot, so this warping seems internal to the bag, in my opinion.

Hi, thanks Kittykat65 for your kind input. I am still chasing Chanel Printemps Paris (where I bought the bag) and Chanel Kuala Lumpur where my bag is right now. But this is the first and last Chanel bag that I will have after the worst ever (underscribable) after sales service I experienced with Chanel. I will rather continue to collect LVs which lasted for more than 15 years and still in good condition.

 

[Kouhei]

So sorry for what happened to you. Could the bag lost its structure simply because the quilts were deflated? I've never seen quilts on caviar leather deflated like that. I hope Chanel will offer some kind of solution to you.

So far no provided solution from chanel and told me by EMAIL (please take note by email didn’t even give me a call to update me) .... that my bag cannot be repaired so Chanel
Is asking me where to deliver my bag.

 

[Kouhei]

Kouhei, sorry this happened to you. Someone else mentioned too, but do you clearly have before and after pictures of what your jumbo looked like before and after? So you can clearly articulate to chanel when this change/warp occurred? I would be curious to see photos of the inside, side and bottom, it's hard to assess with the two photos. It's very interesting the warping is mostly on the inner, lower flap, that it's isolated to maybe a defect in that piece of leather. I think you have to lay out your arguments to chanel, 1) if this was water damage from the outside, why is the inner flap most impacted? 2) If this was water damage from inside the bag, why does the sides, and inside look ok but only the one piece of lower pocket affected? 3) if it was a heat, humidity issue, again why is that one pocket impacted?

These are some of the questions that come to mind I would make Chanel answer with the limited views I have of the bag

Thanks Viggy! This is what I also think how this thing can happen. Why only the inner quilt has been damaged and not the upper or outside of the bag. I am actually contemplatig whether I will update in this blog, since I received some insensitive remarks that caused me more pain. I fully inderstand that this is just a material thing, a bag that can be disposed. But for me €5k cost bag is not that common material stuff to be easily disposed and I thought that this can be keep longer than my LV collection since the price is damn expensive. As mentioned, I just use it for 2x and that part of that quilt has been dried up or something. Some in this forum commented that I didnt take care of it , who will not fully take care a €5k bag?! I am not rich! Sorry I cannot provide you more photos cause the bag is with Chanel KL now. They emailed me 3 weeks ago (just emailed not even call me) after calling and chasing them several times. I will post here the email I received from both KL and Printemps Paris side. I keep on chasing them right now but still ignore me. Why you need to chase them? What kind of aftersales service is this coming from a super luxury brand??? I also asked for the detailed analysis report of my bag since KL sent it to warehouse in Paris and feedback that its not mfg fault and cannot be repaired. Just like that??? After 2x usage?! So right now I am at a loss! Really regret bigtime why I splurge and bought this bag! I can buy other bags more worthy and lasting. Why Chanel cant explain in details what happened to my bag? Why no attached report? It is at least the minimum info that they can provide right?? Then after almost a month of not replying to Chanel KL finally i received a call asking me where they can send my damaged bag. So K explain my case. I asked her where is the report of the analysis or testing done by Paris. she said she didnt see it. she call me again and said the report will be given to me on monday. But why its not handy?? If they really tested my bag? How about if this bag is recon or some other quality issues??? So disheartening! Really a mental torture and exhausting experience and this issue is dragging for 4 months now. Can you imagine how I feel? Its really not worth it!!! Until i want to give up. I attached the very lousy update from Chanel KL and Printemps. I just hope some expert ladies from this forum can help me with this tormenting issue. I really want to sleep soundly and omit this stress I am feeling right now.

 

[Kouhei]

Hello ladies, do you think it is better to spend for the flight ticket, visa application to fly to Paris Printemps and complain my bag since they aftersales communication thru email is worst? Will it help? The issue has been dragging for quite sometime and I really want to have a closure on this matter. I teally dont believe I deserve this kind of service/treatment from Chanel. Kindly advise. Thank you.

 

[KittyKat65]

Kouhei, I am not sure that it would help. This is a department store; you need to be in contact with Chanel at a higher level. Get your bag back and go from there. Also, have you consulted with Leather Surgeons in New York to get their opinion on what caused this? It may be worth your while to send them photos (clear, outside light) and get their opinion. They can work wonders on repairing bags, but their expertise in what happened in the first place might help arm you with more information to take to Chanel corporate offices.

Also, I am a firm believer in social media justice - post a clear and concise description of the damage along with photos to Chanel on Facebook/Twitter, etc. Take it to Chanel fan sites and keep going. Nobody likes their name tarnished and you might get attention from someone higher up.

Good luck.

 

[Kouhei]

Kouhei, I am not sure that it would help. This is a department store; you need to be in contact with Chanel at a higher level. Get your bag back and go from there. Also, have you consulted with Leather Surgeons in New York to get their opinion on what caused this? It may be worth your while to send them photos (clear, outside light) and get their opinion. They can work wonders on repairing bags, but their expertise in what happened in the first place might help arm you with more information to take to Chanel corporate offices.

Also, I am a firm believer in social media justice - post a clear and concise description of the damage along with photos to Chanel on Facebook/Twitter, etc. Take it to Chanel fan sites and keep going. Nobody likes their name tarnished and you might get attention from someone higher up.

Good luck.

Hi Kittykat65. Thanks a lot for your advise. I really appreciate your inputs on this matter. I checked with Leather Surgeons and quote me around $800-900 but cannot revive the shrunken leather and he needs to see the bag in actual. I will fly to New York next Fri and I might bring the bag there for them to assess. Right now , I feel scared to see my bag again after this traumatic experience, it really drained me bigtime. Maybe I expect at least a humane treatment from Chanel and not like this. I also think of posting in Chanel fb site but I see the notice from their FB page that they filter all the post meaning they will just post whatever they want to show to the public. But I really want to show to world how the luxury brand that every ladies dreaming off doesn’t give the service deserving to their clients. I also want to share my experience so that the ladies will be aware of the impact once they have the chanel bag and how tough it is to ask for a replacement or repair for complicated damage. But I really hope I can able to win this battle. Wish me luck please.

 

[Mousy]

Thanks Viggy! This is what I also think how this thing can happen. Why only the inner quilt has been damaged and not the upper or outside of the bag. I am actually contemplatig whether I will update in this blog, since I received some insensitive remarks that caused me more pain. I fully inderstand that this is just a material thing, a bag that can be disposed. But for me €5k cost bag is not that common material stuff to be easily disposed and I thought that this can be keep longer than my LV collection since the price is damn expensive. As mentioned, I just use it for 2x and that part of that quilt has been dried up or something. Some in this forum commented that I didnt take care of it , who will not fully take care a €5k bag?! I am not rich! Sorry I cannot provide you more photos cause the bag is with Chanel KL now. They emailed me 3 weeks ago (just emailed not even call me) after calling and chasing them several times. I will post here the email I received from both KL and Printemps Paris side. I keep on chasing them right now but still ignore me. Why you need to chase them? What kind of aftersales service is this coming from a super luxury brand??? I also asked for the detailed analysis report of my bag since KL sent it to warehouse in Paris and feedback that its not mfg fault and cannot be repaired. Just like that??? After 2x usage?! So right now I am at a loss! Really regret bigtime why I splurge and bought this bag! I can buy other bags more worthy and lasting. Why Chanel cant explain in details what happened to my bag? Why no attached report? It is at least the minimum info that they can provide right?? Then after almost a month of not replying to Chanel KL finally i received a call asking me where they can send my damaged bag. So K explain my case. I asked her where is the report of the analysis or testing done by Paris. she said she didnt see it. she call me again and said the report will be given to me on monday. But why its not handy?? If they really tested my bag? How about if this bag is recon or some other quality issues??? So disheartening! Really a mental torture and exhausting experience and this issue is dragging for 4 months now. Can you imagine how I feel? Its really not worth it!!! Until i want to give up. I attached the very lousy update from Chanel KL and Printemps. I just hope some expert ladies from this forum can help me with this tormenting issue. I really want to sleep soundly and omit this stress I am feeling right now.

I’m sorry. The Chanel reply seems heartless, short and rude. Maybe it was their chemicals (they use in tanning their leather) that hardened when finally out of a box and in sunlight.
Regardless, Leather Surgeons may be able to help you.
Best of luck.

 

[Mousy]

To me the stitches are too tight, saw the s1 posted the right stitches on her so black mini and then leather start peeling off at ghost areas. My jumbo also got tight stitches, but I'll see overtime how it goes.. cos I think Chanel wouldn't do anything about it either.

I wrote Leather Surgeons about this same issue on my six year old Reissue. They said it was normal for a six year old bag, but I’m wondering about a new bag. Hmmmmmm.
If it makes you feel better, my bag is fine- the stitches don’t effect its quality for use.
Love it, use it and feel carefree!

 

[veriksson]

It certainly affects the boy bag, I think that lamb or calfskin might get scatches and scuffs but still looks fine; CHanel recent caviar gets like peeling or not enough dye

Hi, I just got a boy bag yesterday and checked it directly with a spotlight, found peeling in several places, basically all over around the stitching.
Took it back and luckily got a calfskin boy instead. So happy with it. I really don’t get it with the new caviar, looks like cheap plastic to me. The bag was so hard and absolutely no fun to touch.
I am totally happy with my boy woc in caviar though, wears very well.

 

[YummyLuxe]

Hi Kittykat65. Thanks a lot for your advise. I really appreciate your inputs on this matter. I checked with Leather Surgeons and quote me around $800-900 but cannot revive the shrunken leather and he needs to see the bag in actual. I will fly to New York next Fri and I might bring the bag there for them to assess. Right now , I feel scared to see my bag again after this traumatic experience, it really drained me bigtime. Maybe I expect at least a humane treatment from Chanel and not like this. I also think of posting in Chanel fb site but I see the notice from their FB page that they filter all the post meaning they will just post whatever they want to show to the public. But I really want to show to world how the luxury brand that every ladies dreaming off doesn’t give the service deserving to their clients. I also want to share my experience so that the ladies will be aware of the impact once they have the chanel bag and how tough it is to ask for a replacement or repair for complicated damage. But I really hope I can able to win this battle. Wish me luck please.

Thanks for sharing you experience and updating. The pics of the bag look horrifying and the customer experience is terrible. I would be so mad. I read thru your posts and you mentioned you store them in a display cabinet - does it seal the handbags inside the cabinet? I wonder if humidity built up in the case and warped the leather?

 

[YummyLuxe]

Hi, I just got a boy bag yesterday and checked it directly with a spotlight, found peeling in several places, basically all over around the stitching.
Took it back and luckily got a calfskin boy instead. So happy with it. I really don’t get it with the new caviar, looks like cheap plastic to me. The bag was so hard and absolutely no fun to touch.
I am totally happy with my boy woc in caviar though, wears very well.

Just got my first boy bag this week too! I was so excited and then today when I took it out of its for the 3rd time and as I was looking at the strap - the end where the first chain link is - there was peeling on the corner!! Your prob NOT supposed to but I wet my finger with some water and smoothed the leather back down. I’m praying it doesn’t peel. Is so diasappointing as I haven’t even used this bag.

Not sure if the camera captures it. This is after smoothing it down. The peel is towards the bottom edge of the strap close to the first link.