Hi, I am new here. I am so sad about what happened to my chanel flap bag jumbo caviar. I just used it for 3x and so shocked to see the quality/texture of the lower front part has been changed. It can also show some deformation. When I notice it I have shown it to the Heathrow airport Chanel boutique but since I was flying to Japan, they suggest to bring it there. I brought it to Chanel Ginza but they suggested that I called Chanel Paris where I bought it since it was their first time to see it. I tried to call Chanel Printemps several times both at their direct telephone number from the website and the customer service center from the email reply I got from them. The customer service lady Soyara said she will email me to ask the information and will talk thru emails on the details. But I nevee received a call. I lodged a report thru the Chanel paris customer service but no response as of the moment. I am currently on holiday in Japan and I am so worried about my bag. How come a Chanel bag can easily ruined like that?? I hope someone can help me how to reach Chanel Paris and ask for its replacement. I am so scared to buy Chanel again. This is so expensive and yet its like this. Please help on how I can resolve this. I thought I can ask for replacement internationally. But it seems Chanel Japan is different management. In fairness with Chamel Japan they are so nice to check ans investigate my case but so far they never see like this before.
