Portero & Fake Louis Vuitton

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#46
Again, like the previous poster said, "you lied" so what else are you lying about?
Are you going to lie about the authenticity of your bags?
How come they still have an account, I thought we were not allowed to self promote.

Sara@Portero said:
Thank you Purseforum members for bringing this item to our attention.

We are appalled at the notion that we might have a bag on our site that is not authentic. Portero stands by every sale, meaning we immediately refund a customer 100% if there is any question about authenticity. Each of our vendors has been carefully vetted before they can list on Portero, and we have sold tens of thousands of items in our seven years in business, with extremely rare questions about authenticity.

But of course, even the most diligent humans do make occasional mistakes. In the case we ever have an issue with a vendor, we speak with the vendor, and if necessary, we audit and review their processes to make sure appropriate safeguards are still in place. In the case of the Gucci bag, we and the vendor both agree that this item should not have been listed. A third party authenticator is looking at the LV bag.

Please know that our reason for being is to help our customers get the most out of luxury, which has three components: (1) guaranteeing authenticity (2) value – both in price and accurate item descriptions (3) access to a broad selection.

We appreciate feedback so we can continue to ensure providing the best to our customers.

Sincerely, Team Portero
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#49
charleston-mom said:
Do we need to really ask? The silence says it all. No response to very pointed, and very valid questions. No more shopping there for me, ever. I now know what I need to know. Just a very clear confirmation.
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I am not going to even start shopping there because of this thread. It helped so many people. Btw this site should be listed on this forum as not trusted. Because of this. It's still listed as trusted on other threads! D=
 
#52
PurseForum members,
As it turns out, we encountered a technical issue when we removed the listing from the site that showed it as "sold." We didn't sell the bag in question. And we would never sell a bag that there is a question about. We guarantee the authenticity of all merchandise. If you purchase an item from Portero that is not authentic, we will refund 100% of the purchase price.
Thanks, Team Portero
 
#53
Sara@Portero said:
PurseForum members,
As it turns out, we encountered a technical issue when we removed the listing from the site that showed it as "sold." We didn't sell the bag in question. And we would never sell a bag that there is a question about. We guarantee the authenticity of all merchandise. If you purchase an item from Portero that is not authentic, we will refund 100% of the purchase price.
Thanks, Team Portero
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Right - the technical issue made it say "sold." Yep - that sounds plausible. How about a response to all the other questions. Are you going to let prior buyers know you've been listing fakes so that they can check the authenticity of their bags?

What are you going to do in the future to make sure this doesn't happen again? Especially since we are talking about multiple bags, over several different brands.

Have you severed entirely your relationships with any vendors who gave you counterfeit bags to sell and if not, why not?

Why didn't your authenticators catch multiple counterfeits you were listing for sale? We're not talking one bag.

And I'm sorry - If you're willing to list counterfeit bags for sale, how are we supposed to be sure you wouldn't and have not sold counterfeits?

None of these questions have been addressed.

The most important is that any relationship with counterfeit sellers on your site should be severed (for instance Bella Bags). We asked if you are no longer going to handle vendors who you know for a fact have sent you counterfeits to sell on your site. I asked that question directly, several times, and it has been very deliberatey ignored. Instead, there have been stock responses that ignore entirely whether or not you are going to continue business relationships with criminal counterfeit sellers. Those relationships should be severed in order to give buyers piece of mind. That has not been addressed at all and there are still bags listed.

Also, you also have not addressed whatsoever the deliberate falsehoods in response to very pointed and direct questions regarding a relationship with Bella Bags - which was found by others in this thread to be a definite and advertised relationship, but which was denied upon direct questioning of your customer service representative. This is a vendor known to authenticators here on the forum, and is the one in at least one of the counterfeits you listed that was responsible for counterfeit bag(s).

In any case, your responses haven't made me any more confident about authenticity because they seem to be avoiding the most important questions - i.e., if some of your vendors are sending you counterfeits, and your authenticators aren't catching them despite it being against state and federal laws and a violation of trade, and you are listing them for sale, why is that happening and why would you even considered a continued business relationship with counterfeit manufacturers and sellers?

Awaiting your response.
 
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#54
We appreciate your concerns and I am going to attempt to allay those concerns in a straightforward manner.

I realize that a technical glitch sounds glib but let me put it in some perspective. When our in-house technical group built our site the only reason they could think of why a product would come down is if it had sold on our site. It turns out they were incorrect. There are any number of reasons a product comes down and the ability to “deactivate” should have been an option. Instead it automatically says everything is sold.

Portero has two sets of customers – our vendors who post and the consumers who buy. Our reason for being at Portero is to help our consumers get the most out of luxury. That may sound like stock talk to you, but for us it has real meaning and we make decisions guided by that mission. We have asked vendors for example to take down product, redescribe it with more detail and less fluff, take more or better photographs, add dimensions. We have taken down product that we didn’t think appropriate for many reasons and there are vendors who are no longer on our site for various reasons.

One of the reasons customers buy through us is that we guarantee the authenticity of all items. Although we no longer can look at every product, we do vet the vendors we allow to list. And we work with every consumer who has an authenticity issue unlike other third party sites, where the consumer has to deal directly with the vendor.

When we have an issue (and we have this right under our agreement with our vendors), we do a joint audit with them to pinpoint the problem in a process and work together to correct it. Our interests are all the same – we all understand integrity is everything. But we will always keep our vendors name confidential and not discuss them individually any more than we would a buyer on our site. We are the seller of record. It is up to us to make things right for the buyer and deal with a vendor behind the scenes. That is our deal with them!

We can decide whether to keep a vendor but it is inappropriate for us to discuss any issue we have with them with anyone else. We had a vendor who made an error and one we didn’t catch – we are remedying it. The best we can do is make restitution. We have been in business a long time with many happy and well-satisfied customers.

Hope you all have a glorious holiday weekend.

Susan Engel, CEO, Portero Luxury
 
#55
Sara@Portero said:
We appreciate your concerns and I am going to attempt to allay those concerns in a straightforward manner.

I realize that a technical glitch sounds glib but let me put it in some perspective. When our in-house technical group built our site the only reason they could think of why a product would come down is if it had sold on our site. It turns out they were incorrect. There are any number of reasons a product comes down and the ability to “deactivate” should have been an option. Instead it automatically says everything is sold.

Portero has two sets of customers – our vendors who post and the consumers who buy. Our reason for being at Portero is to help our consumers get the most out of luxury. That may sound like stock talk to you, but for us it has real meaning and we make decisions guided by that mission. We have asked vendors for example to take down product, redescribe it with more detail and less fluff, take more or better photographs, add dimensions. We have taken down product that we didn’t think appropriate for many reasons and there are vendors who are no longer on our site for various reasons.

One of the reasons customers buy through us is that we guarantee the authenticity of all items. Although we no longer can look at every product, we do vet the vendors we allow to list. And we work with every consumer who has an authenticity issue unlike other third party sites, where the consumer has to deal directly with the vendor.

When we have an issue (and we have this right under our agreement with our vendors), we do a joint audit with them to pinpoint the problem in a process and work together to correct it. Our interests are all the same – we all understand integrity is everything. But we will always keep our vendors name confidential and not discuss them individually any more than we would a buyer on our site. We are the seller of record. It is up to us to make things right for the buyer and deal with a vendor behind the scenes. That is our deal with them!

We can decide whether to keep a vendor but it is inappropriate for us to discuss any issue we have with them with anyone else. We had a vendor who made an error and one we didn’t catch – we are remedying it. The best we can do is make restitution. We have been in business a long time with many happy and well-satisfied customers.

Hope you all have a glorious holiday weekend.". Portero.
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If that is your answer, I will not be purchasing from your site in the future. I've been a paralegal over 25 years. All I'm hearing is what we term "lawyer speak," round and round to skirt the issue and appear to answer without really doing so. I always get a charge out of it. I hope others see through it as well. Clearly, you are going to continue business with counterfeit sellers and vendors under the guise of protecting their privacy and "business practices.". Good luck with that. This is a very savvy group of customers on this site. You might be surprised what they see through and are able to read between the lines. It's pretty clear.

Basically, if you can't assure customers you are not going to continue relationships with counterfeit vendors, no one purchasing from you has any assurance they are not buying a counterfeit. I'm utterly amazed you have admitted in writing on this forum that you do not authenticate the bags you sell under your corporate name. That speaks volumes. Huge. You "vet" vendors that clearly sell counterfeits, do no in house authentication and continue selling for vendors you know have given you counterfeits? Need we know anything at all more? I think not.
 
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