Just wanted to let you know that I’m also experiencing some issues with
Polene customer service. Like others on this list, it has taken me two attempts to get a real person to respond to me. I’ve ordered probably six times from them previously and have never had any trouble at all, so I think (hope) this is just some confusion during the pandemic.
I ordered two bags in late April. On May 14, they sent me a DHL notice that they were about to be shipped, but then in another email said that one of the bags would be delayed. That’s fine and I eventually got that one on May 20. But there was never any follow up about the second bag. I tried contacting them by email on May 20 but just got an automated reply. The next week I emailed again and got the auto reply but then a person, who basically said I should get it next week. Fingers crossed! I’ll let you guys know if I ever get it. It’s a Nano Un in blue...