Polène handbags
- Thread starter iluvbagsnshoes
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I finally received my blue Nano Un two days ago! Yay! It’s gorgeous and the perfect neutral.
A little rant....
My burgundy No.1 had some issues with the edge coating when it arrived, i cleaned it up a bit and went on with life, it was so beautiful that I didn't want it exchanged.
But the edge coating continued to peel and finally it chipped on an inner portion. Not cool. I had taken photos from the start so I contacted Polene and showed them the time-stamped photos. They agreed to repair it a their cost. Off it went to them. After a few weeks they confirmed that they had received it at their workshop but there would be a delay in the repair and return shipping due to COVID. No problem, I would have been fine if they took a whole year or whenever the vaccine came. This was in April
Then lo and behold, a week or so ago, my local postal service contacted me saying that the parcel was being returned, with a return charge that I had to pay. I checked the tracking history (I had stopped tracking once they confirmed it was in their workshop), and apparently it sat in the customs / postal dept in Spain for 2 weeks and no one bothered picking it up (or perhaps couldn't, fine, but they could communicate with the customs, no? They had the tracking number, the shipping had been arranged by them, so they had every scrap of info that I did)
I understand the limitations due to covid, but idk why had to tell me that they had received it when they didn't?! They could have just told the customs to hold on until lockdown was over or at least alerted me.
Anyway, a chargeback process is underway but I don't have high hopes for it given the length of time that has elapsed since purchase.
My burgundy No.1 had some issues with the edge coating when it arrived, i cleaned it up a bit and went on with life, it was so beautiful that I didn't want it exchanged.
But the edge coating continued to peel and finally it chipped on an inner portion. Not cool. I had taken photos from the start so I contacted Polene and showed them the time-stamped photos. They agreed to repair it a their cost. Off it went to them. After a few weeks they confirmed that they had received it at their workshop but there would be a delay in the repair and return shipping due to COVID. No problem, I would have been fine if they took a whole year or whenever the vaccine came. This was in April
Then lo and behold, a week or so ago, my local postal service contacted me saying that the parcel was being returned, with a return charge that I had to pay. I checked the tracking history (I had stopped tracking once they confirmed it was in their workshop), and apparently it sat in the customs / postal dept in Spain for 2 weeks and no one bothered picking it up (or perhaps couldn't, fine, but they could communicate with the customs, no? They had the tracking number, the shipping had been arranged by them, so they had every scrap of info that I did)
I understand the limitations due to covid, but idk why had to tell me that they had received it when they didn't?! They could have just told the customs to hold on until lockdown was over or at least alerted me.
Anyway, a chargeback process is underway but I don't have high hopes for it given the length of time that has elapsed since purchase.
Hi All- I haven’t been able to read through everything so forgive me if this is repetitive? I just ordered a black pebbled leather nano, and I’m super excited. I was think of switching out the straps for fun since I have a fendi strap you and valentino guitar strap. Does anyone have picture of their bag with other straps and how does it sit on you differently/better/poorly vs. the original strap? Thanks!!!
You will love it! I have it in the mock croc burgundy and it is like a work of art!
Received this Beauty Today. I sold my LV MyLockme in black and much Money is left. I like the polene much more than the LV MyLockme
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I have this, the colouris very pretty in natural lighting, it's almost jewel tone (to me at least). I think it pairs well with most colours too. Was torn between the suede flap and this but I like this more. However I am having problems with them atm regarding their quality and communication.
Hello! I ordered my Numero Un in early December and there were no import taxes needing to be paid. It was delivered via DHL and took 4-5 business days, from memory, which is really good timeframe for a parcel to be delivered from Spain to Australia. Although, processing times may be slightly delayed nowadays...
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I definitely prefer the croc flap to the suede one. When I bought my Trio Vert Numero Un, the croc flap wasn't yet an option for that color. I would have chosen that if it had been available. My next one (black trio or navy) will have the croc flap.
Sorry you are having quality problems. I have not had any problems with my bags but they have missed the mark on the business side of their operations. When I bought my first bag in December 2018 with a specific Paris in-store pickup date, they included their street address with the receipt and pick-up date confirmation. We took a long walk to the store, only to find they had moved days earlier, with just a small handwritten note on the door telling people to find them at their new (and still current) location. Another long walk and when we got there, the store was closed! (it was well before their listed closing time). When we got back to our apartment I wrote a detailed, grumpy email. To be fair, they did apologize profusely and gave us two pouches to make up for the kerfuffle.
Seems like they might have too many "creatives" in their company and need a good business manager to get and keep them on track with the production and operational side.
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I think Polene has the best mock croc. I would love to get the Numero Un in green with the croc flap, but I can't justify another bag right now. (I'm on a D&B, Coach, and Rebecca Minkoff kick right now and my wallet has paid the price.) I also have the Numero Un in burgundy. I've said it so many times, but if Polene decides to release the Numero Un mini with the croc flap, I will buy one in each color.
You got to visit the boutique! How lucky! Even though you encountered some trouble...
Although we got annoyed with trekking around, we were still in Paris
and the old Polene location was on a beautiful but semi-hidden little street that looked like a movie set. https://www.parisladouce.com/2015/05/paris-cour-damoye-lesprit-du-faubourg.html