Polène handbags

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#1,426
surveywt said:
I received a response from Polene after reaching out a second time. They stated "it is possible for the flap of your bag not to be perfectly homogeneous, phenomenon that is due to the naturality of this type of leather and that does not constitute a manufacturing defect". I'm quite disappointed. In the photos I see posted here, the bags look stunning and do not seem to have the same problem I noticed in my bag. All I see now when I look at the bag, is how rough and inconsistent the suede flap is. It looks pilled and I haven't even used it. I've attached more photos for reference, in addition to the two I previously posted. Perhaps, its more noticeable because it's light beige.

They did offer to do an exchange, however it's not clear if I will be responsible to pay the return shipping.

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I’m sorry that you are unhappy with your bag. While researching the brand and looking at preloved bags, I noticed that their suede didn’t seem to wear well. I decided to purchase an all pebbled leather Polene bag because of this. It is disappointing because I loved the colors of some of the bags that only came with the suede flap.
 
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#1,428
surveywt said:
Yea. It's unfortunate. It's also my first bag with any suede. Given the price point, I didn't expect it to be perfect, just not that bad. Other than the suede part, I love everything else about the bag. I'm going to exchange it for one in all pebbled leather.
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I think you will be very happy with your new bag. My all pebbled leather bag is gorgeous. The craftsmanship is amazing, especially for the price. Please post pics when you receive it.
 
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#1,429
surveywt said:
Yea. It's unfortunate. It's also my first bag with any suede. Given the price point, I didn't expect it to be perfect, just not that bad. Other than the suede part, I love everything else about the bag. I'm going to exchange it for one in all pebbled leather.
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Winter’sJoy said:
Beautiful collection. Is the Numero Un heavy to carry once you put your items inside?
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surveywt said:
I received a response from Polene after reaching out a second time. They stated "it is possible for the flap of your bag not to be perfectly homogeneous, phenomenon that is due to the naturality of this type of leather and that does not constitute a manufacturing defect". I'm quite disappointed. In the photos I see posted here, the bags look stunning and do not seem to have the same problem I noticed in my bag. All I see now when I look at the bag, is how rough and inconsistent the suede flap is. It looks pilled and I haven't even used it. I've attached more photos for reference, in addition to the two I previously posted. Perhaps, its more noticeable because it's light beige.

They did offer to do an exchange, however it's not clear if I will be responsible to pay the return shipping.

View attachment 4735960 View attachment 4735961 View attachment 4735962 View attachment 4735963 View attachment 4735964 View attachment 4735965
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I would exchange it too. I have the 3-tone grey number 1 and the suede on it is perfect. I guess maybe I am just lucky. I did a review video of my bag, in case anyone is interested, here’s the link:
 
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#1,430
surveywt said:
Yea. It's unfortunate. It's also my first bag with any suede. Given the price point, I didn't expect it to be perfect, just not that bad. Other than the suede part, I love everything else about the bag. I'm going to exchange it for one in all pebbled leather.
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That really doesn’t look nice, how unfortunate. I was planning on an Un Mini in sage for my next bag, but now I’m thinking I don’t want to risk the suede looking that rough.
My six in navy mock croc is absolutely gorgeous though, so hopefully the pebbled leather will be perfect.
 
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#1,431
Have to say, the Polene customer service is non-existent. Pre-ordered a Numero Sept mini last month and the got a notice that the order had been 'shipped' on the 13th this month, but until yesterday showed no progress (9 days) at all from DHL - still in Spain, not picked up by the courier. I've been patient since I knew during pandemic time shipping is expected to be disrupted....but I finally decided to email their customer service, and also PM on their Insta account yesterday to see what the status is.

Two hours later DHL updated their status as 'picked up'....so, my guess is Polene somehow 'forgot' to handover my order to the courier for all this time until I reminded them. But I received no replies from either channels I messaged them on, no explanation no apologies whatsoever, which is pretty frustrating. Shows they don't really care about their customers....I've always had a good impression of the brand but this kind of service & lack of communication is just disappointing.

Sorry about the rant, just thought I'd share my experience. I've been really exciting about the bag after the long wait, but not so much anymore...
 
#1,432
I got mine as a birthday present last year and absolutely adore mine! I love the colours they offer. Too many brands I think don’t offer enough unique colour choices (one of the reasons I love Céline a lot too). I have the numéro un nano. It fits my sunglasses, wallet, hand cream, phone and kindle.
 

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#1,433
Bonjourcoley said:
I got mine as a birthday present last year and absolutely adore mine! I love the colours they offer. Too many brands I think don’t offer enough unique colour choices (one of the reasons I love Céline a lot too). I have the numéro un nano. It fits my sunglasses, wallet, hand cream, phone and kindle.
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So cute and seems to fit quite a bit!
 
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#1,438
sea0pal said:
Have to say, the Polene customer service is non-existent. Pre-ordered a Numero Sept mini last month and the got a notice that the order had been 'shipped' on the 13th this month, but until yesterday showed no progress (9 days) at all from DHL - still in Spain, not picked up by the courier. I've been patient since I knew during pandemic time shipping is expected to be disrupted....but I finally decided to email their customer service, and also PM on their Insta account yesterday to see what the status is.

Two hours later DHL updated their status as 'picked up'....so, my guess is Polene somehow 'forgot' to handover my order to the courier for all this time until I reminded them. But I received no replies from either channels I messaged them on, no explanation no apologies whatsoever, which is pretty frustrating. Shows they don't really care about their customers....I've always had a good impression of the brand but this kind of service & lack of communication is just disappointing.

Sorry about the rant, just thought I'd share my experience. I've been really exciting about the bag after the long wait, but not so much anymore...
Click to expand...
Responses from Polene have been slow for me as well. I had to email them twice before getting the first response about the suede quality. I'm still waiting for a reply to my exchange request and have reached out a second time again. I'm sure things are hectic for them due to the pandemic. Hoping to hear from them soon.
 
#1,439
Bonjourcoley said:
I got mine as a birthday present last year and absolutely adore mine! I love the colours they offer. Too many brands I think don’t offer enough unique colour choices (one of the reasons I love Céline a lot too). I have the numéro un nano. It fits my sunglasses, wallet, hand cream, phone and kindle.
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Um, what? It fits all that, and a Kindle? It sounds like it packs a punch! Very unexpected.

Enjoy your beauty. :smile:
 
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