I received a response from Polene after reaching out a second time. They stated "it is possible for the flap of your bag not to be perfectly homogeneous, phenomenon that is due to the naturality of this type of leather and that does not constitute a manufacturing defect". I'm quite disappointed. In the photos I see posted here, the bags look stunning and do not seem to have the same problem I noticed in my bag. All I see now when I look at the bag, is how rough and inconsistent the suede flap is. It looks pilled and I haven't even used it. I've attached more photos for reference, in addition to the two I previously posted. Perhaps, its more noticeable because it's light beige.
They did offer to do an exchange, however it's not clear if I will be responsible to pay the return shipping.
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