Polène handbags

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#1,471
Does anyone here own a sept and un mini (or has tried both)? And could help me out. I looooove this brand and I loove the products and I really need a bag. But choosing which one damn its difficult. I do not own many bags but buy a perfect one and use it forever. I am figuring out between the sept in smooth leather in gray and un mini in grained grey leather. They both look beautiful.
I am looking for something to use everyday but will also transfer easily to evening. I like small bags and carry only essentials. I really like the sept one from design but something about the strap is not to my liking, also I am thinking it might be too big. The un mini seems pretty perfect but I've hear some people saying it being heavy and the chain strap uncomfortable. What do you guys think?
 
#1,475
naakka said:
Does anyone here own a sept and un mini (or has tried both)? And could help me out. I looooove this brand and I loove the products and I really need a bag. But choosing which one damn its difficult. I do not own many bags but buy a perfect one and use it forever. I am figuring out between the sept in smooth leather in gray and un mini in grained grey leather. They both look beautiful.
I am looking for something to use everyday but will also transfer easily to evening. I like small bags and carry only essentials. I really like the sept one from design but something about the strap is not to my liking, also I am thinking it might be too big. The un mini seems pretty perfect but I've hear some people saying it being heavy and the chain strap uncomfortable. What do you guys think?
Click to expand...
I don’t have the sept, but I have two minis, one in green and one in tan. The metal strap is beautiful but very heavy. I have worked with Mautto to create custom straps that include a piece of leather along the shoulder and bits of gold chain to attach the leather to the bag. The new straps are sooo much lighter and I find myself using the minis much more often!
 
#1,477
naakka said:
Does anyone here own a sept and un mini (or has tried both)? And could help me out. I looooove this brand and I loove the products and I really need a bag. But choosing which one damn its difficult. I do not own many bags but buy a perfect one and use it forever. I am figuring out between the sept in smooth leather in gray and un mini in grained grey leather. They both look beautiful.
I am looking for something to use everyday but will also transfer easily to evening. I like small bags and carry only essentials. I really like the sept one from design but something about the strap is not to my liking, also I am thinking it might be too big. The un mini seems pretty perfect but I've hear some people saying it being heavy and the chain strap uncomfortable. What do you guys think?
Click to expand...

I don’t have a sept, but I have the mini in grey which I’ve used a few times. I really like it! It’s a beautiful bag. The chain isn’t too heavy for me, but I don’t load my bags . I usually carry a cardholder, phone, hand sanitizer, sunglasses , and a small pouch for cosmetics.
 
#1,478
hrmne said:
hi! i was wondering if anyone from canada has purchased from Polene and if you needed to pay duties/customs at delivery! thanks in advance!
Click to expand...

If you order anything that ships via a private courier (like DHL, UPS, FedEx) and the declared amount is greater than $20 CAD (yeah it sucks..... that’s literally almost everything....) then yes, you will have to pay customs charges and courier fees to receive your delivery. If the courier is a national postal service that hands off the packages to Canada Post, it’s a toss-up as to whether or not you will get dinged. So, if you’re planning to buy a Polene, best to plan to expect to pay the charges (approximately 9% plus your provincial tax rate of the declared value converted to CAD plus the courier’s handling fees).

General info for my fellow Canadians looking to buy. I’m eyeing the numero sept for my mother :)
 
#1,479
Passerine123 said:
I definitely prefer the croc flap to the suede one. When I bought my Trio Vert Numero Un, the croc flap wasn't yet an option for that color. I would have chosen that if it had been available. My next one (black trio or navy) will have the croc flap.

Sorry you are having quality problems. I have not had any problems with my bags but they have missed the mark on the business side of their operations. When I bought my first bag in December 2018 with a specific Paris in-store pickup date, they included their street address with the receipt and pick-up date confirmation. We took a long walk to the store, only to find they had moved days earlier, with just a small handwritten note on the door telling people to find them at their new (and still current) location. Another long walk and when we got there, the store was closed! (it was well before their listed closing time). When we got back to our apartment I wrote a detailed, grumpy email. To be fair, they did apologize profusely and gave us two pouches to make up for the kerfuffle.

Seems like they might have too many "creatives" in their company and need a good business manager to get and keep them on track with the production and operational side.
Click to expand...

Ah yes, I think I remember asking you to post a picture of it as I couldn't decide then, and you very kindly did :smile:
Still think your trio vert is gorgeous!

I think you are right on the business operations side - they did identify the edge coating peeling as not supposed to happen, so they seem to know what they are doing on the manufacturing side - but the business operations are a little bit haphazard. It must have been awful to do long walks TWICE and still not get a highly anticipated order... would have been extremely grumpy too

I will post an update my situation with them as well, I'm trying to and want to be fair to them - it's great that a company such as theirs providing original, well designed, and well priced leather bags can challenge the hegemony of the luxury groups, I just wish they got their act together re operations.
 
  • Like
Reactions: Passerine123
#1,480
Kfka_btsea said:
A little rant....

My burgundy No.1 had some issues with the edge coating when it arrived, i cleaned it up a bit and went on with life, it was so beautiful that I didn't want it exchanged.

But the edge coating continued to peel and finally it chipped on an inner portion. Not cool. I had taken photos from the start so I contacted Polene and showed them the time-stamped photos. They agreed to repair it a their cost. Off it went to them. After a few weeks they confirmed that they had received it at their workshop but there would be a delay in the repair and return shipping due to COVID. No problem, I would have been fine if they took a whole year or whenever the vaccine came. This was in April

Then lo and behold, a week or so ago, my local postal service contacted me saying that the parcel was being returned, with a return charge that I had to pay. I checked the tracking history (I had stopped tracking once they confirmed it was in their workshop), and apparently it sat in the customs / postal dept in Spain for 2 weeks and no one bothered picking it up (or perhaps couldn't, fine, but they could communicate with the customs, no? They had the tracking number, the shipping had been arranged by them, so they had every scrap of info that I did)

I understand the limitations due to covid, but idk why had to tell me that they had received it when they didn't?! They could have just told the customs to hold on until lockdown was over or at least alerted me.

Anyway, a chargeback process is underway but I don't have high hopes for it given the length of time that has elapsed since purchase.
Click to expand...

An update:

Polene finally did reply weeks later and stated that there was a mistake (that tbf wasn't entirely their fault); they had told me to bring it to the local post office, and at there, the staff told me that they weren't going to take my customs papers as they weren't needed. The necessity of the customs papers hadn't been explained to me by Polene either.

Turns out, they are actually needed. So this time I sent it off again, with the customs papers taped securely in a clear plastic envelope on the side, hopefully it gets to them.

They also offered to compensate me for the cost of the return shipping, but till date, no one has replied... I think the primary issue they have is with getting their business operations together. Ie. the first time their courier didn't show. The second time, they arranged for a courier without telling me, who came after I had already sent the bag off at the post office as I thought we had agreed on email...

If they do compensate me for the above I will drop the chargeback case as a measure of good faith while waiting for them to fix my back, but currently, they have not replied...
 
#1,481
Anyone with a red
MahoganyQT said:
I just received my Polene Numero Un Mini and I’m in love. This red is so perfect and pretty. This is probably the most uniquely shaped bag that I now own. My free gift was the card case. Very simple and View attachment 4728404
classy.
Click to expand...
The bag is gorgeous. Do you mind doing a mod shot with the bag on?
Or anyone mind if they have a red Polene numero un mini?

I am eyeing to red one, but not sure if it may be too big for my body frame. It is either the Polene or Valentino mini rockstud handbag.
 
#1,482
ilovemydog said:
I noticed they finally removed the number two from their website. I wish I picked up the tan one when I had the chance
Click to expand...

I had emailed them before they removed it from their website. They had sent this to me on May 13, 2020:

"We are glad to inform that our Number Two - Edition Monochrome Black will indeed be restocked soon. However, we are sorry but we do not have a date regarding its come back yet. "

I don't know if this is still true, but perhaps they are producing it soon!
 
  • Like
Reactions: ilovemydog
You must log in or register to reply here.
Top