Polène handbags

[WillWordForBags]

Yes to all of this! Not to mention I think some of their photos on the website seem to be heavily lit/tone-adjusted that the actual color of the product looks VERY different in real life — some almost as if it’s not the same product. I really was not happy when I first received my two bags that are much much darker than in pictures and always wonder if this falls under a false advertisement category as well. It’s too far off from pictures I even thought they sent the wrong product.



I couldn’t have said it better myself!!! They could just say they’re not planning it at the moment but there may be a possibility in the future (like when I got this response from Celine Client Service — pic attached). It’s crazy how they’re handling things made me go from a big fan who kept buying and was willing to help advertise their products to my friends all these past months to this point of bye-I-think-I’m done level. It’s such a shame because they do have a potential to be a strong brand with their product design. Their negligence in a proper after-sales service and response to quality issues won’t do them any good.

By the way, you probably want to check your almond bag again. Because of all these quality issues brought up on this thread I just carefully inspected mine again and found some scuff. I haven’t used the bag at all except bringing it to the couch for picture so it’s coming from them like that. At this point I’m so tired I’m not sure if I should just ignore it or email them and wait another 2 weeks for the response that might not even help, lol. Hate to feel hopeless like this. I really hope yours is in perfect condition with absolutely zero issues!!!

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I checked mine and it's fine. No defects that I can see. But yours having those scuffs is not right. They can't be sending us bags in that condition. These are supposed to brand new bags in perfect condition, not "as is" stock leftover from a sample sale.

I need exactly the same bag in my life. Thank you for the detailed review.

You're very welcome. Happy to help.
The bag is really cute and unique. I'm looking for a thicker strap for it because fortunately, the strap is detachable so that's another plus.

I think this caramel color strap from Cuyana is the closest I'll get to Polene's camel. I know some of you have purchased these straps for the Neufs. I am purchasing one for my Mini Neuf.
Feedback appreciated.

Adjustable Strap

Streamlined and versatile adjustable leather strap offered in a variety of colors and leathers that will attach to any Cuyana crossbody bag that has D-rings for a stylish touch.

www.cuyana.com

 

[phanilla]

Pretty sure the Polene US Flagship will open this Fall . This could be a reason why they have some items in stock again. With the current situation with customer service, I might wait after the opening to see how things go before purchasing another bag on my wishlist. I hope they slow down a bit to meet customer’s expectation about the quality.
Do you think price will also be increased? As of right now, tax is already included when purchasing online. And will customer can still order and get bag shipped from Spain?

 

[elemra]

Regarding the talk about customer service and repairs: part of my Numero Sept broke, the little cap at the top that the handle clips on to, about 3 months after purchase. I did not have a receipt, although I did have proof of the charge on my credit card, since I purchased in store in Paris. I emailed Polene, they responded within a day or two to say they will repair it free of charge, accepted my credit card charge as proof of purchase. They provided the shipping labels. It took about 1.5 weeks for it to return to me. I just sent it with the dust bag since I didn't have the box, they sent it back to me in a proper box. Overall, a good experience in my case.

 

[elemra]

Regarding the talk about customer service and repairs: part of my Numero Sept broke, the little cap at the top that the handle clips on to, about 3 months after purchase. I did not have a receipt, although I did have proof of the charge on my credit card, since I purchased in store in Paris. I emailed Polene, they responded within a day or two to say they will repair it free of charge, accepted my credit card charge as proof of purchase. They provided the shipping labels. It took about 1.5 weeks for it to return to me. I just sent it with the dust bag since I didn't have the box, they sent it back to me in a proper box. Overall, a good experience in my case.

They sent back the metal rod that is inserted at the top. The little cap wasn't able to just be reattached, they replaced the whole rod.

 

[Donauwaller]

So... After 2 yrs of looking and watching about every video there is on Polène bags, last Wednesday I finally pullex the trigger and ordered. Then, on Friday, reading all the posts here on bad quality and even worse customer service, I freaked out and wrote to Polène to cancel my order. They came back to me within hours, saying they're sorry but the parcel was already due to ship, but sending me a link to return everything. True to their word, item shipped and arrived here today.
And I couldn't be more happy: both bags are gorgeous, good quality and definitely worth the modest price tag.
The leather on the Un nano, which I expected to be very stiff and feeling cheap (after some reviews I saw) is surprisingly soft and bendable, feels very nice. The closure is also not fuzzy at all.
So: if you like the style and are on the fence, I'd say give it a try! Already thinking about possible future colours....
Here's what I got!

 

[Donauwaller]

Oops... sorry for the bird droppings, they're kinda prominent

 

[louislover]

Hello lovely ladies! Hoping you can help me – I'm considering this bag from https://euro.polene-paris.com/products/numero-un-nano-camel and have seen it referred to as "Sienne / Terracotta" on this thread, but online it says "Camel" – or are there actually two different colours with the smooth leather & contrast stitching? TIA

 

[WillWordForBags]

So... After 2 yrs of looking and watching about every video there is on Polène bags, last Wednesday I finally pullex the trigger and ordered. Then, on Friday, reading all the posts here on bad quality and even worse customer service, I freaked out and wrote to Polène to cancel my order. They came back to me within hours, saying they're sorry but the parcel was already due to ship, but sending me a link to return everything. True to their word, item shipped and arrived here today.
And I couldn't be more happy: both bags are gorgeous, good quality and definitely worth the modest price tag.
The leather on the Un nano, which I expected to be very stiff and feeling cheap (after some reviews I saw) is surprisingly soft and bendable, feels very nice. The closure is also not fuzzy at all.
So: if you like the style and are on the fence, I'd say give it a try! Already thinking about possible future colours....
Here's what I got!

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Gorgeous choices. Congrats.

 

[Love Of My Life]

This morning woke up to an e-mail from DHL that my Neuf will be here on the 28th.
Anxiously awaiting & will give an update

 

[louislover]

So... After 2 yrs of looking and watching about every video there is on Polène bags, last Wednesday I finally pullex the trigger and ordered. Then, on Friday, reading all the posts here on bad quality and even worse customer service, I freaked out and wrote to Polène to cancel my order. They came back to me within hours, saying they're sorry but the parcel was already due to ship, but sending me a link to return everything. True to their word, item shipped and arrived here today.
And I couldn't be more happy: both bags are gorgeous, good quality and definitely worth the modest price tag.
The leather on the Un nano, which I expected to be very stiff and feeling cheap (after some reviews I saw) is surprisingly soft and bendable, feels very nice. The closure is also not fuzzy at all.
So: if you like the style and are on the fence, I'd say give it a try! Already thinking about possible future colours....
Here's what I got!

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So glad to hear this positive feedback! Lovely colour choices

 

[lattelover]

So... After 2 yrs of looking and watching about every video there is on Polène bags, last Wednesday I finally pullex the trigger and ordered. Then, on Friday, reading all the posts here on bad quality and even worse customer service, I freaked out and wrote to Polène to cancel my order. They came back to me within hours, saying they're sorry but the parcel was already due to ship, but sending me a link to return everything. True to their word, item shipped and arrived here today.
And I couldn't be more happy: both bags are gorgeous, good quality and definitely worth the modest price tag.
The leather on the Un nano, which I expected to be very stiff and feeling cheap (after some reviews I saw) is surprisingly soft and bendable, feels very nice. The closure is also not fuzzy at all.
So: if you like the style and are on the fence, I'd say give it a try! Already thinking about possible future colours....
Here's what I got!

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Lovely Polene choices!! Congrats!! Do you mind sharing what shade each bag is? The half moon pouch is so cute!

 

[phanilla]

So... After 2 yrs of looking and watching about every video there is on Polène bags, last Wednesday I finally pullex the trigger and ordered. Then, on Friday, reading all the posts here on bad quality and even worse customer service, I freaked out and wrote to Polène to cancel my order. They came back to me within hours, saying they're sorry but the parcel was already due to ship, but sending me a link to return everything. True to their word, item shipped and arrived here today.
And I couldn't be more happy: both bags are gorgeous, good quality and definitely worth the modest price tag.
The leather on the Un nano, which I expected to be very stiff and feeling cheap (after some reviews I saw) is surprisingly soft and bendable, feels very nice. The closure is also not fuzzy at all.
So: if you like the style and are on the fence, I'd say give it a try! Already thinking about possible future colours....
Here's what I got!

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They are lovely . Glad you had good experience. I would say don’t be worried of bad reviews because it’s kind of hit or miss. This forum has 370 pages and only a few pages talk about quality issues and the disappointment with customer service Overall there are also good stories, positive feedback about the quality of bags, quick return process, quick delivery time frame or fixing used bag, etc

 

[Donauwaller]

They are lovely . Glad you had good experience. I would say don’t be worried of bad reviews because it’s kind of hit or miss. This forum has 370 pages and only a few pages talk about quality issues and the disappointment with customer service Overall there are also good stories, positive feedback about the quality of bags, quick return process, quick delivery time frame or fixing used bag, etc

Thank you - you're exactly right!! Glad I was on the lucky side...

 

[Donauwaller]

Lovely Polene choices!! Congrats!! Do you mind sharing what shade each bag is? The half moon pouch is so cute!

Of course not ! Both the numero un and the little wallet are in bordeaux leather. The wallet being smooth, the bag structured leather.
The numero neuf is in blush, VERY smooth leather.

 

[onehotlatte]

So... After 2 yrs of looking and watching about every video there is on Polène bags, last Wednesday I finally pullex the trigger and ordered. Then, on Friday, reading all the posts here on bad quality and even worse customer service, I freaked out and wrote to Polène to cancel my order. They came back to me within hours, saying they're sorry but the parcel was already due to ship, but sending me a link to return everything. True to their word, item shipped and arrived here today.
And I couldn't be more happy: both bags are gorgeous, good quality and definitely worth the modest price tag.
The leather on the Un nano, which I expected to be very stiff and feeling cheap (after some reviews I saw) is surprisingly soft and bendable, feels very nice. The closure is also not fuzzy at all.
So: if you like the style and are on the fence, I'd say give it a try! Already thinking about possible future colours....
Here's what I got!

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Congratulation! I’m so glad your first experience with Polene turned out so well. Your bags are lovely. Thank you so much for sharing your thoughts about the textured leather. I’ve been struggling to decide which type of leather I should choose for the Un Nano. Yesterday I finally decided to order the bag in textured leather. After reading your comments, I feel reassured about my choice. Enjoy your new bags!