Thank you so much!! I hope you'll like it as much as I do
Polène handbags
- Thread starter iluvbagsnshoes
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Does anyone have any 22 July pre-order items that have not shipped yet? I pre-ordered a Micro Un more than a month ago with a specified shipping date of July 22. So far I have not received any news/update on the DHL shipment yet. Not sure if it’s normal because normally they ship almost immediately. Contacted Polene but haven’t yet got a response.
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Yeah, I have been buying from them for a while and have to say they used to be much better. Quick response time, cordial and willing to solve issues.
It’s been changing lately. I had an issue before and it was solved promptly. This time, it’s been 2 weeks and 3 messages and nothing.
So I ordered a Huit Mini again 2 weeks ago- this time in another brown shade. Just picked it up today at DHL. And guess what, I think I am on the unlucky side The border line seems a bit off and it is not perfect like the Camel. It’s fuller on the Camel. The stitching line looks better on the Camel as well. I try to keep positive thinking about the item, but do I just have high expectation this time? Anyone has a Huit, can you tell me if this is normal? I don’t want to email them and receive such similar responses. Thanks
Hello! Here’s a photo of my burgundy huit mini (purchased in April this year) for comparison:
Hope this helps! If I were you I may not email them…
My mini neuf in glacier has yet to ship as well. Please let us know when you hear something. I might try to email them tomorrow too.
I think over an order , but the votes at trustpilot are more negative as positive. So I don t know if I should dare. Congratulations to your Beautys
Thank you!
Well, as you see from my story, I was on the fence for a long while. As for customer service at the moment: you have to take into consideration that France almost completely is on holiday between July 1st and end of August - so probably they are thin on personnel during this time. No excuse, just saying. From what I gathered, you can have the whole range of experience when ordering from them: from super happy (as in my case) to very disappointing. Maybe easier to book a flight to Paris and check out their boutique in person
)
Does anyone have the Cyme? Or Cyme Mini? I am considering the Cyme Mini in grain Cognac or the Cyme Tisse in Cognac edition. I am hesitating because the dimensions of the Cyme seems very large. Would be great if someone who has this bag can share their thoughts please.
good idea… I will see what goes up here with some orders and than I will decide yes or no.Thank you!
Well, as you see from my story, I was on the fence for a long while. As for customer service at the moment: you have to take into consideration that France almost completely is on holiday between July 1st and end of August - so probably they are thin on personnel during this time. No excuse, just saying. From what I gathered, you can have the whole range of experience when ordering from them: from super happy (as in my case) to very disappointing. Maybe easier to book a flight to Paris and check out their boutique in person
So not much of an update but I commented on one of their Instagram posts regarding the peeling on my bag and unfortunately all they did was just delete the comment lol 
along with some other customers comments as well...I think i'll have to give up on resolving it unfortunately. So sad cause it's such a beautiful bag. IF their customer service improves i'll probably purchase from them in the future cause their bags are so beautiful.
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along with some other customers comments as well...I think i'll have to give up on resolving it unfortunately. So sad cause it's such a beautiful bag. IF their customer service improves i'll probably purchase from them in the future cause their bags are so beautiful.. My taupe NEUF just arrived.. NO imperfections. Every stitch lined up.. No scratches
or tears. One thread in the lining
If anyone is on the fence about this bag I will encourage you to take a chance. Yes, in spite
of the unfavorable comments with regard to customer service, the bag, the size, the shape, the
color, the style to me overrides it all
The color reads to me like an old Armani color which the SA's would refer to as cement. It will
likely take on a different hue in various lights. It's that neutral it can be worn all year long
If this bag was in a high end department store or specialty store here in the US there would be
an extra "zero" on the end. This is an expensive looking handbag & the quality of the leather
is gorgeous. All the details stand out
I had no difficulty sliding in a couple of SLG's & the weight was not an issue for me.
I'm not a shoulder strap kind of gal or crossbody ,so I am considering taking off the rings to just make
it cleaner looking to my eye.
But other than that, I am extremely pleased purchasing a bag based just on images & reviews
I'm used to trying on my bags, but no hesitation at all about buying the bag & to all the others who
have various colors & styles, enjoy your BAG!
Does anyone have the CHALK & may I ask what your thoughts are in terms of keeping it from
getting dirty?
or tears. One thread in the lining
If anyone is on the fence about this bag I will encourage you to take a chance. Yes, in spite
of the unfavorable comments with regard to customer service, the bag, the size, the shape, the
color, the style to me overrides it all
The color reads to me like an old Armani color which the SA's would refer to as cement. It will
likely take on a different hue in various lights. It's that neutral it can be worn all year long
If this bag was in a high end department store or specialty store here in the US there would be
an extra "zero" on the end. This is an expensive looking handbag & the quality of the leather
is gorgeous. All the details stand out
I had no difficulty sliding in a couple of SLG's & the weight was not an issue for me.
I'm not a shoulder strap kind of gal or crossbody ,so I am considering taking off the rings to just make
it cleaner looking to my eye.
But other than that, I am extremely pleased purchasing a bag based just on images & reviews
I'm used to trying on my bags, but no hesitation at all about buying the bag & to all the others who
have various colors & styles, enjoy your BAG!
Does anyone have the CHALK & may I ask what your thoughts are in terms of keeping it from
getting dirty?
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My taupe NEUF just arrived.. NO imperfections. Every stitch lined up.. No scratches
or tears. One thread in the lining
If anyone is on the fence about this bag I will encourage you to take a chance. Yes, in spite
of the unfavorable comments with regard to customer service, the bag, the size, the shape, the
color, the style to me overrides it all
The color reads to me like an old Armani color which the SA's would refer to as cement. It will
likely take on a different hue in various lights. It's that neutral it can be worn all year long
If this bag was in a high end department store or specialty store here in the US there would be
an extra "zero" on the end. This is an expensive looking handbag & the quality of the leather
is gorgeous. All the details stand out
I had no difficulty sliding in a couple of SLG's & the weight was not an issue for me.
I'm not a shoulder strap kind of gal or crossbody ,so I am considering taking off the rings to just make
it cleaner looking to my eye.
But other than that, I am extremely pleased purchasing a bag based just on images & reviews
I'm used to trying on my bags, but no hesitation at all about buying the bag & to all the others who
have various colors & styles, enjoy your BAG!
Does anyone have the CHALK & may I ask what your thoughts are in terms of keeping it from
getting dirty?
Enjoy your beautiful new bag!