Thanks! not the back part though. Although it looked a bit skeptical at first I understand it’s part of the design because my friend’s was like that too. I’ve pm’ed you the pictures of my bag. Would appreciate your opinion!
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Thanks! not the back part though. Although it looked a bit skeptical at first I understand it’s part of the design because my friend’s was like that too. I’ve pm’ed you the pictures of my bag. Would appreciate your opinion!
Oh no. Sorry it came scuffed. And it’s sold out so they can’t do an exchange now.Yes to all of this! Not to mention I think some of their photos on the website seem to be heavily lit/tone-adjusted that the actual color of the product looks VERY different in real life — some almost as if it’s not the same product. I really was not happy when I first received my two bags that are much much darker than in pictures and always wonder if this falls under a false advertisement category as well. It’s too far off from pictures I even thought they sent the wrong product.
I couldn’t have said it better myself!!! They could just say they’re not planning it at the moment but there may be a possibility in the future (like when I got this response from Celine Client Service — pic attached). It’s crazy how they’re handling things made me go from a big fan who kept buying and was willing to help advertise their products to my friends all these past months to this point of bye-I-think-I’m done level.It’s such a shame because they do have a potential to be a strong brand with their product design. Their negligence in a proper after-sales service and response to quality issues won’t do them any good.
By the way, you probably want to check your almond bag again. Because of all these quality issues brought up on this thread I just carefully inspected mine again and found some scuff. I haven’t used the bag at all except bringing it to the couch for picture so it’s coming from them like that. At this point I’m so tired I’m not sure if I should just ignore it or email them and wait another 2 weeks for the response that might not even help, lol. Hate to feel hopeless like this.I really hope yours is in perfect condition with absolutely zero issues!!!
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I cannot understand how or why Polene stopped caring about quality control.
My Neuf Mini came with a lining that is horribly sewn. I have sent 3 messages and haven’t received a response 8 days later.
I’m keeping my Neuf because it’s not worth it to send it back. The outside has no issues and considering their current state of chaos, I’m lucky it doesn’t have scuffs, lol.
I will check my Almond Huit Mini tomorrow in the daylight and report back. Thanks for looking out.
If you want to get a reply from them asap, write a complaint on their instagram page. I waited 2 weeks for a reply but as soon as I posted a public complaint, they got back to me right away. Then they proceeded to delete my complain from their instagram post. Lol shady AF
Hope you took a screenshot of your complain. Really sucks when they do something like that. It is a total disrespect to the people who are supporting their brand and would like to continue supporting their brand.
But to be fair, not all luxury brands are like Celine. Chanel's level of service (and quality) has dropped as quickly as their prices are rising.
I am almost done with my Polene collection. Just considering the Dix hobo in black. Was considering the full sized Neuf in nude but nah. Pretty happy with my cognac and it does get heavy so, I think just one is good enough. I hope when I do see decide to purchase the Dix hobo, I will be lucky quality wise.
All the best of luck to our friends here who have issues with their bags and are getting less than decent post sales service. I hope things improve for you soon! ❤️
Really not helping themselve win loyal customers are they…
Indeed disappointing to hear for sure.
All of these quality issues are giving me a lot of pause. I appreciate everyone posting about their experiences! I have 3 bags in my cart… Mini huit camel, cyme, mini Neuf in chalk. I see these as fantastic under the radar stylish bags for when I don’t want to carry a more recognizable brand.
However. Now I won’t buy them, until I feel they’ve resolved these issues. I’m lucky in that my Neuf in taupe has no faults, but this is where I stop.
$350 on a bag that has faults and that I don’t want to carry is $350 wasted, and every dollar counts. I’d rather spend more and have the company backing it up and get my money’s worth.
However. Now I won’t buy them, until I feel they’ve resolved these issues. I’m lucky in that my Neuf in taupe has no faults, but this is where I stop.
$350 on a bag that has faults and that I don’t want to carry is $350 wasted, and every dollar counts. I’d rather spend more and have the company backing it up and get my money’s worth.
Yes, welcome back @poleneinblack !Welcome back, darling. We missed you.
I actually don’t love this color as pictured. Too dark, too cold.
Agreed. Affordable becomes unaffordable it items have quality issues and more so, if service is non-existent.
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Thank you! I’m really gonna have to do this cause they are ignoring me.
So I wore my Mini Neuf in Camel for the first time yesterday and these are my thoughts, in case someone is considering it:
Design is unique and beautiful. Stunning tone of classic camel.
Leather is thick, sturdy and smells great.
Very spacious.
Putting things inside is easy. Getting them out is a bit harder but not too bad.
Handles are so comfortable when carried handheld.
Strap is too thin, even for this Mini version.
I only put a few things and bag gets a bit heavy and strap starts pulling, so I can’t even imagine how uncomfortable it must be on the regular size Neuf.
Strap is on the shorter side. I’m not that tall and have it on the longest setting.
I got a wonky lining with loose threads (still waiting for Polene response on this) but it doesn’t affect the functionality of the bag.
All in all, it’s a great little bag and I am happy to have it.
After reading through this entire thread & watching influencers comments, I pulled the trigger
yesterday & placed my order for the Neuf in Taupe.
I find the bag to be stylish & distinctive in shape & just modern & understated.
The pros outweighed the cons & perhaps the company does deserve the benefit of
the doubt in their response time to various requests.
I'm anxiously awaiting her arrival & the only comment I have not seeing the bag IRL, is
I would like to see a contrast color lining
yesterday & placed my order for the Neuf in Taupe.
I find the bag to be stylish & distinctive in shape & just modern & understated.
The pros outweighed the cons & perhaps the company does deserve the benefit of
the doubt in their response time to various requests.
I'm anxiously awaiting her arrival & the only comment I have not seeing the bag IRL, is
I would like to see a contrast color lining
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^ Agreed, well said. I’m so sorry to hear everyone is having these quality issues and trouble resolving them. Their customer service really is terrible.
Thank you. If they don’t fix this soon, word will spread and they will see the decline in their brand’s acceptance. At least here in the U.S., which I know is a huge market they probably don’t want to upset.
I also don’t think they’ve realized that so many quality issues mean more returns and return shipping fees. It’s not good business.
I had one more bag on my list (a Tonca) but seeing how badly they’re handling these issues, I am now more apprehensive to keep ordering from them.
I’m gonna wait and see how they handle (if ever) my current lining issue and go from there.
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Yes I had at least 3 more bags from them on my wish list but I am now considering spending instead on brands that at least have a physical presence in my country and good after sales customer service.
Wanted to report back to the Huit in camel I bought a few months ago. I LOVE the Huit design & look - nice quality. It has been a nice addition to my summer bag rotation; however, I will admit…..I was a tad disappointed with the camel coloring. I found it to be a touch on the yellow/orangey side and more muted than I expected. With that being said, I am still happy with my purchase and still rocking it.
Here is the Huit next to 1947 & Odeon so others can get perspective on the camel coloring.
Here is the Huit next to 1947 & Odeon so others can get perspective on the camel coloring.
I need exactly the same bag in my life. Thank you for the detailed review.