Polène handbags
- Thread starter iluvbagsnshoes
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My numero un in ivy. I love it!! The quality is exceptional. I ordered on Saturday, it shipped Monday, and arrived in Ottawa today. The colour is lighter than on their website, as I expected from reading reviews. The colour is perfect. I'd describe it as eucalyptus maybe? The green has some blue undertones.
So pretty! I didn’t even know there was an ivy color!
Happy to report that I am finally in the Fresh Almond club.
My Mini Huit arrived yesterday (yes, DHL delivers on Sunday and the order only took 4 days including the weekend) and the color is even more stunning IRL.
I wish I could say that my Polene family is complete, but who am I kidding…
So for now, I will try to pace myself and really enjoy these beauties before ordering my next bag.
From left to right: Chalk Un Nano, Camel Neuf Mini, Almond Huit Mini and Tan Un Nano.
(Photos taken in different lighting, attempting to showcase the color variations.)
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Yay congrats!!! I am so happy for you!!!
Gorgeous, congrats to you also!
Oh nice! I’ve been waiting for someone to get this color and share pics. It’s gorgeous, congrats!
Beautiful! We are bag twins on this one.
I had that same feeling (they sent the wrong bag) with my Neuf Mini in Dune. Beautiful bag!
I remember. Seeing yours partly influenced me to get mine!
Thanks. I wasn’t expecting it to say douze on the box.I had that same feeling (they sent the wrong bag) with my Neuf Mini in Dune. Beautiful bag!
Hi! do you have any pics of your mini neuf you could share with us?I had that same feeling (they sent the wrong bag) with my Neuf Mini in Dune. Beautiful bag!
Hi everyone! First time poster. So, I absolutely love Polene and will keep my first bag if I can't resolve this but i'm wondering if anyone has any suggestions? Even any suggestions on how I can repair the peeling or who I could bring the bag to haha. I plan on messaging them on Instagram as a last try.
So, after about 3 weeks after receiving my beautiful Numero Un in Camel I noticed there are areas of peeling near where the snap buttons are. I've used my bag about 5 times total. I asked customer service if there is anything they could do (took about 2 1/2 weeks for a reply) and their answer was pretty much no. They said this is a normal scratch & suggested to use a moisturizing cream lol...I don't think that's going to work unfortunately & I see other areas on this like top seam part where it's starting to do the same thing.
So, after about 3 weeks after receiving my beautiful Numero Un in Camel I noticed there are areas of peeling near where the snap buttons are. I've used my bag about 5 times total. I asked customer service if there is anything they could do (took about 2 1/2 weeks for a reply) and their answer was pretty much no. They said this is a normal scratch & suggested to use a moisturizing cream lol...I don't think that's going to work unfortunately & I see other areas on this like top seam part where it's starting to do the same thing.
Wow. That is an unacceptable response. They’re avoiding responsibility.
Repairs and exchanges is exactly what they should be doing and not having you use a colored moisturizer because that is an obvious scuff!
They’re really dropping the ball with their service. That is not good. I’ve been waiting for over a week to get a response for a minor issue on my Neuf Mini and no reply yet.
Will take your advice and bombard them on IG and FB.
Commenting on their ads should also work wonders as it is very bad publicity for those new customers.
You 100% deserve an exchange. Good luck. Keep us posted.
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So odd that they are calling this a 'small scratch'. That's definite peeling. I would respond one more time and reiterate that, and demand a proper resolution. Did you use a credit card to pay? Can you dispute the charge if necessary? This very much falls under faulty product. Mention that to them, if it's applicable to your situation.
Several of these Polene bags are interesting me but these customer service responses
& do it yourself repairs are not sitting so well for me personally.
Any one else having issues or thoughts?
In spite of these bags being at a good price point, not so sure this is a bag that will take
daily wear well & I am not hard on my bags at all, but the thought of frequent touch ups
proposes its own issues
& do it yourself repairs are not sitting so well for me personally.
Any one else having issues or thoughts?
In spite of these bags being at a good price point, not so sure this is a bag that will take
daily wear well & I am not hard on my bags at all, but the thought of frequent touch ups
proposes its own issues
Yay, bag twins.
So glad you are part of the Almond club.
Lovely collection.
The beige is such a perfect color.
I’ve sold 2 Polene bags on Ebay.
Both sold within 2 days.
I did list them for significantly less than retail because otherwise, buyers will just go and get them directly from Polene.
Thank you so very much!!!! These are really helpful!!! Will try all that you two suggested!
I was gonna say this many times before. Even though I enjoy the aesthetics of the design on their bag, I think I’m pretty much done with them because of their customer service.
Sure, their bag is at a good price point, but it is definitely NOT CHEAP. ~$300-400 bag is still a lot for many people.
I own 6 of their bags right now (with one more coming from the pre-order) and sometimes found issues here and there. For any irregularities/quality issue I brought up with them, they never seemed to admit that it’s their fault. They would only say it’s normal, and assure that their bag is made with quality and that this presented irregularity is because it’s handmade so it’s not a defect blah blah. I can expect that in almost any emails they respond.
Every time, it took so long for them to respond to my emails. That amount of time they took is almost the same as the return window. I try to understand when they said they have a lot of requests so the response is delayed but please, you can’t be this delayed when you only give such short period of time for customer to proceed with the return. Like if you do not have enough people to handle all the emails/requests/complaints, then you should hire more.
Meanwhile, amid all these delayed responses, they seem to be VERY quick/active/responsive with influencers. This is starting to make me feel like they don’t really care about the actual customers — making it hard for me to further support their products.
Totally agree with everyone. That’s an obvious peeling, definitely not a small scratch (what!?). Such an unacceptable response. It shouldn’t matter if it’s worn, they should definitely give you an exchange.