Thank you & I'm hoping that others who are on the fence will take a chance & order the
bag of their choice because Polene will not be under the bag radar for too long!!
Polène handbags
- Thread starter iluvbagsnshoes
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Thank you & I'm hoping that others who are on the fence will take a chance & order the
bag of their choice because Polene will not be under the bag radar for too long!!
Nope. Not very far under the radar anymore. Not since Duchess Catherine was seen with a Polene bag!
Thank you for sharing and congrats it was sent on time!! Mine got picked up today.
Still no response from Polene, but I’ve just got a message from DHL that the bag was picked up this morning. So yep it is delayed, definitely not a “shipping on July 22” as stated on the website.
So not much of an update but I commented on one of their Instagram posts regarding the peeling on my bag and unfortunately all they did was just delete the comment lolalong with some other customers comments as well...I think i'll have to give up on resolving it unfortunately. So sad cause it's such a beautiful bag. IF their customer service improves i'll probably purchase from them in the future cause their bags are so beautiful.
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Wow, what a coincidence - my comment with complaint is right above yours and I just checked - it was deleted as well! This is crazy. I remember I replied to yours too
At least they can’t delete comments on this forum
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As for the good news - I received my tonca in taupe yesterday. It was shipped on 22nd and delivered on 26th (surprisingly fast!)
I really like it, the colour is just perfect for my wardrobe.
I have three toncas with me atm - Camel, which I’m due to return, Ecru and Taupe. Will take comparison photos when I have a bit more time
I really like it, the colour is just perfect for my wardrobe.
I have three toncas with me atm - Camel, which I’m due to return, Ecru and Taupe. Will take comparison photos when I have a bit more time
So a month ago, I had sent Polene a couple of messages asking about the Fresh Almond. They never responded to any of them until today; one month later. And still no response to my other 3 messages sent after that.
Maybe it does have to do with their summer vacation season, but they should still have agents taking care of us in America, since we are taking care of them by buying their products.
Maybe it does have to do with their summer vacation season, but they should still have agents taking care of us in America, since we are taking care of them by buying their products.
I saw on their IG account a couple of comments with regard to questions about issues pertaining
to bags. Several of the comments were addressed, some were not & some deleted
which puts Polene in a very bad light
It looks like they are scheduled to open in NYC sometime this week. No details were provided
as far as location, wholesale inquiries or a retail shop, but this is not a good sign not answering
or acknowledging "issues"
Does it make sense for any of you that are not getting replies to reach out to your credit card
companies & open a dispute? You likely have the backup you need.
I'm disappointed for many of you that going back & forth is so discouraging never mind being
unprofessional & this will perhaps make repeat clients think twice about another purchase
or recommending Polene to a group of friends
to bags. Several of the comments were addressed, some were not & some deleted
which puts Polene in a very bad light
It looks like they are scheduled to open in NYC sometime this week. No details were provided
as far as location, wholesale inquiries or a retail shop, but this is not a good sign not answering
or acknowledging "issues"
Does it make sense for any of you that are not getting replies to reach out to your credit card
companies & open a dispute? You likely have the backup you need.
I'm disappointed for many of you that going back & forth is so discouraging never mind being
unprofessional & this will perhaps make repeat clients think twice about another purchase
or recommending Polene to a group of friends
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I think it’s tacky and unnecessary to have to air our dirty customer service laundry on an IG comment thread. Where is the privacy in that?
They should be able to answer emails and messages promptly and provide the quality of after-sale service we deserve.
The customer keeps the company going. If they neglect the customer then it won’t matter if their bags are gorgeous and “affordable,” if one can’t even get in touch with them without having to beg for help in front of their 1 million followers.
If clients are reaching out with no response, what choices are left?
Recognize that Polene is allowing clients to resort to measures that perhaps
they would not do under normal circumstances.
Whether it is tacky or not, how is one to get a response but resorting to their IG account
if they don't answer. And what is exactly a respectable/appropriate time to wait?
2 days , 3 days 1 week? Posts indicate that clients are waiting longer than this for a response
There were several posts on their IG account with regard to answers with" issues" but far from
satisfactory answers
In all likelihood posts from tPF have already put a wrench in their future business which you
can see by how many of us were ready to pull the trigger & hence are thinking twice, that
speaks loud & clear
One can be patient just for so long & will have to resort to what works for them & quite frankly
this issue of not answering customer complaints with regard to quality etc doesn't make their
"bags" desirable, no matter what the price is & what Duchess is wearing the bag. IMO...
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Thank you for showing me yours. Have to admit that the new bag has some other flaws (crease marks at the bottom and the shoulder strap near the D-ring) that the old one doesn't have, even though I used it for couple times
I'm loving my neuf and kind of want an un, but can't decide on color.
LOL small worldWow, what a coincidence - my comment with complaint is right above yours and I just checked - it was deleted as well! This is crazy. I remember I replied to yours too
At least they can’t delete comments on this forum
I guess it’s nice knowing I’m not the only one who they’re ignoring publicly…Honestly I really rather not have to resort to posting public comments to try to get someone to help
but like you guys said what else can any of us do right? But if they just delete their public complaints I doubt they’ll be any better with those through private emails as I’ve already experienced…for any bag I really should not have to be taking it to a cobbler after like 5 uses
As for the good news - I received my tonca in taupe yesterday. It was shipped on 22nd and delivered on 26th (surprisingly fast!)
I really like it, the colour is just perfect for my wardrobe.
I have three toncas with me atm - Camel, which I’m due to return, Ecru and Taupe. Will take comparison photos when I have a bit more time
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She is a beauty, congratulations!!
We are twinning, I have the taupe and ecru tonca too! 