Paris trip for Hermes

[papertiger]

Please try to stay on topic. I realise because of the complexity of some of the posts members may veer off but in answer do not 'go there'.

For info and questions on US customs please post on the thread below: post https://forum.purseblog.com/threads/us-customs-discussion-airports-importing.905560/

Detaxing (to US from Europe) https://forum.purseblog.com/threads/best-way-to-detax-after-h-in-europe.178302/

or non-US destinations: https://forum.purseblog.com/threads/does-h-store-paris-wants-to-ship.605014/page-3

For questions relating to prices https://forum.purseblog.com/threads/reference-hermes-current-prices.102567/page-357

For traveling with boxes https://forum.purseblog.com/threads...me-hermes-boxes-when-traveling.1044553/page-5



I will leave this reminder as a sticky because tthis is often a thread that new members (or new Hermès lovers) post on - hopefully temporarily.

 

[alll193a]

hi alll193a, what did you mean by this? Maybe it’s just me a bit lost.

I mean both of my appointments on January and august was monday just a coincidence.

 

[Lovebb12]

I mean both of my appointments on January and august was monday just a coincidence.

Thanks for the clarification.

I don’t have the same experience but speaking of my appointments in the past pre covid each time was a different sales.

1) However I don’t know if things has changed such as from this year the system/ leather department will allocate you a Sales before your appointment. ( any one feel free to chime in )

2) looking back my experience I sort of believe that those who didn’t offer me a quota bag in the past won’t be offering me any in my future appointment either, but not vise-versa. ( 2 times the sales were probably interns. Etc)

3) will it be the case that they can see your profile and found out that you already maxed out your quota bag outside France ? I know that a lot of American tourists had maxed out their home store quota but still get quota bag(s) during paris trip but ahem Hermes has its own rules and individuals decided when and whom those rules apply to.

Anyways will let people in the same boat to come on board and share. Thanks in advance!

 

[chloexxxx]

Your question is quite off topic for this thread but you can click these links for more info on what you’re looking for:

Hermes copenhagen

I was in Copenhagen last week eating a lot of good food and took a tourist photo of the Hermes I stumbled on while wandering around. It was a lovely 70 degree day so everyone was out and about in the cafes enjoying the summery weather after 6 months of freezing. FYI to @Ang-Lin :smile: did you...

forum.purseblog.com

Shopping in Barcelona, Madrid and Lisbon.

I am a planning trip to Barcelona, Lisbon and Madrid in early June. I come from a city where the Hermes boutique has few bags to offer. So I really want to get either a kelly or birkin whilst I am in either of these cities. Would love some tips how to get a bag. Any idea which city is probably...

forum.purseblog.com

Rome and Milan

How was the inventory in Rome? I went into past the boutique on a Sunday not knowing that it is closed. From the outside, i saw a Birkin 35 in white through the shop windows reflection. I was ecstatic and I went on Monday early morning hoping that I could get my hands on it. Sadly not, I...

forum.purseblog.com

Thank you very much, dear!

 

[alll193a]

Thanks for the clarification.

I don’t have the same experience but speaking of my appointments in the past pre covid each time was a different sales.

1) However I don’t know if things has changed such as from this year the system/ leather department will allocate you a Sales before your appointment. ( any one feel free to chime in )

2) looking back my experience I sort of believe that those who didn’t offer me a quota bag in the past won’t be offering me any in my future appointment either, but not vise-versa. ( 2 times the sales were probably interns. Etc)

3) will it be the case that they can see your profile and found out that you already maxed out your quota bag outside France ? I know that a lot of American tourists had maxed out their home store quota but still get quota bag(s) during paris trip but ahem Hermes has its own rules and individuals decided when and whom those rules apply to.

Anyways will let people in the same boat to come on board and share. Thanks in advance!

I haven’t bought a bag this year in France. And I think if you reach you quota the SA will say it

 

[acrowcounted]

Has some members have been able to score more then one appointment this and been assigned with the same SA without asking ?

I scored an appointment in January during couture Fashion week, the SA was around the same age as me, really thought we click. But she came back without nothing. I did ask her for only smaller size k/b25 that is what I am missing.
At that time when she told me no small sizes available and only Constance in exotic I did believe her. I mean I am not naive I know they is always stock for vip/influencers but I do think for « standard customer » some kind of limits.

Got an appointment Monday actually my app January was on the same day. And I was assigned to the same SA. I did recognize her but her no or she didn’t say anything.
Did ask for the same size gave her 3 colors options black/chai/etain.
I really thought she will came back with something because when I mentioned the b25 in togo she told me and what about epsom? Told her I like the idea but never been able to « touch » she brought be one. In my head I was okay no togo she gone bring me a epsom.
She came back empty end but when she sat I knew.
She gave me the same answer word by word including the Constance in exotic.
At the moment I was okay even in January she was lying.
I took with me my special order she ask me if I bought it this year told her no, wasn’t able to purchase a bag this year.

Other mistake I had a belt on hold for me after that I should have told her thanks going to have a look at other department and someone will help me get my bag. No it is nothing but pissed with myself for the commission she gone have with me.

The store was full I saw a couple going upstairs but it was a box for a k28 or b30.

I know some of you might « scream » but I did call customer service explaining the situation. I’ve been customer for years FSH had always been my lucky place but since this SA major fail. I did ask for my next visit not to be assign with her, that I wish her the best but she don’t bring me luck. They told me I will be contact by someone from FSH.

You gone ask me why haven’t ask to speak to someone after the appointment ? Didn’t came to my mind.. Been through something very thought recently and I am still in chocked not 100% myself.

Regarding the stock for leather goods it is very very low.

Why would you contact customer service or speak to “someone at the store after the appointment”? Sounds like you were just unlucky twice. I wouldn’t take it personally, especially this month as it seems there have been very few success stories. An appointment doesn’t guarantee you a bag of your choosing and you were asking for the most desirable specs which are always low in supply and very carefully offered. She also could have thought there was an Epsom B25 in the back but it had been pulled by another SA in the interim. If you really feel it’s a problem with this SA, I would just wait for your next successful lottery appointment and at that time in check in, be sure it’s not the same SA with the receptionist at the leather desk.

 

[alll193a]

Why would you contact customer service or speak to “someone at the store after the appointment”? Sounds like you were just unlucky twice. I wouldn’t take it personally, especially this month as it seems there have been very few success stories. An appointment doesn’t guarantee you a bag of your choosing and you were asking for the most desirable specs which are always low in supply and very carefully offered. She also could have thought there was an Epsom B25 in the back but it had been pulled by another SA in the interim. If you really feel it’s a problem with this SA, I would just wait for your next successful lottery appointment and at that time in check in, be sure it’s not the same SA with the receptionist at the leather desk.

To be honest I was disappointing and upset didn’t think about it like for the belt. I know myself and in a normal « state of mind » I would have say thank you for you time. Other customers with appointments must be waiting going to have a look at other departments and would ask for my belt then.

I rather pass the note that way let’s be honest assuming I get an other appointment at FSH saying please not that SA I know will be left empty end.

I think it is an issue with the SA nothing to do with stock.
Went to Sèvres after because I was looking for a wallet and totally different experience.

At the end of the day just a bag but when you start with an SA how simple won’t sold you a bag different. I am sure if I get an appointment let’s say in a month with that same woman will get the same answer.

 

[Hautedistrict]

To be honest I was disappointing and upset didn’t think about it like for the belt. I know myself and in a normal « state of mind » I would have say thank you for you time. Other customers with appointments must be waiting going to have a look at other departments and would ask for my belt then.

I rather pass the note that way let’s be honest assuming I get an other appointment at FSH saying please not that SA I know will be left empty end.

I think it is an issue with the SA nothing to do with stock.
Went to Sèvres after because I was looking for a wallet and totally different experience.

At the end of the day just a bag but when you start with an SA how simple won’t sold you a bag different. I am sure if I get an appointment let’s say in a month with that same woman will get the same answer.

You have all the right to speak to customer service or a manager if you felt that there was in issue. I dont understand this culture of “hermes is always right because there is a non written store policy that we all should know and respect”.

 

[alll193a]

You have all the right to speak to customer service or a manager if you felt that there was in issue. I dont understand this culture of “hermes is always right because there is a non written store policy that we all should know and respect”.

Thanks ! We all know how Hermes works lying in front of customer face isn’t new. Even if I get a return from the manager not going to make a scene asking to get a bag immediately. I simply don’t want to have that SA again, they is enough at FSH. Not gone lie will ask him if I can get an other appointment haha if I get try online will do it it’s the game after all.
It’s already very hard to get one so if you start with someone how « don’t like you » for x reason pointless.

I receive an email from the leather department from FSH they going to forward to the right person and will have a return. I assume they take customer return/complain seriously.

 

[acrowcounted]

You have all the right to speak to customer service or a manager if you felt that there was in issue. I dont understand this culture of “hermes is always right because there is a non written store policy that we all should know and respect”.

Well that’s the question; what was “the issue” that needs attention? So far all I’ve read is that “the issue” was that she wasn’t offered a B25 nor a K25. There’s no promise of such an offer and to complain that one wasn’t made smacks of entitlement unless there is something else untoward that occurred, thus my question “why would you contact customer service”? I would imagine calling to complain that one wasnt granted a quota bag will help ensure one doesn’t “win” the appointment lottery ever again.

 

[alll193a]

Well that’s the question; what was “the issue” that needs attention? So far all I’ve read is that “the issue” was that she wasn’t offered a B25 nor a K25. There’s no promise of such an offer and to complain that one wasn’t made smacks of entitlement unless there is something else untoward that occurred, thus my question “why would you contact customer service”? I would imagine calling to complain that one wasnt granted a quota bag will help ensure one doesn’t “win” the appointment lottery ever again.

Why reach customer service ? I am French I do have a few bags in my collection most of them from FSH. Always had amazing experience even during covid.
FSH did sold me by phone/mail a pair of chypre sandals.
I just don’t want to have that SA again, to signal the issue in case something happen again.

2022 two appointments same SA exactly the same answer. No b/k25 Constance only in exotic. The same words by words. She was asking me why do you want the bag, an occasion ? Ask me to describe leather that I want and don’t like. Even if I just told her kelly in sellier and birkin in togo.

Forget to mention on my previous post, I did « order » a card holder but did ask her if they will get it in wallet gave her my specs. She told me I cannot see I did reply I have the card holder order for me. She wasn’t interested in helping in any way.

I am not saying that in a mean way but why are you trying to find excuse? When I read you it’s like we cannot say anything. That woman isn’t my boss she is an employee that and I am the customer.

 

[acrowcounted]

Why reach customer service ? I am French I do have a few bags in my collection most of them from FSH. Always had amazing experience even during covid.
FSH did sold me by phone/mail a pair of chypre sandals.
I just don’t want to have that SA again, to signal the issue in case something happen again.

2022 two appointments same SA exactly the same answer. No b/k25 Constance only in exotic. The same words by words. She was asking me why do you want the bag, an occasion ? Ask me to describe leather that I want and don’t like. Even if I just told her kelly in sellier and birkin in togo.

I am not saying that in a mean way but why are you trying to find excuse? When I read you it’s like we cannot said anything. That woman isn’t my boss she is an employee that and I am the customer.

I’m trying to understand why you feel like this SA did anything wrong instead of the possibility that there just genuinely weren’t any bags available in your specs in the backroom. January was a crazy low period of inventory and now it’s the end of august which is also notorious for being a low inventory couple of weeks. Many other clients both on TPF and various other social media outlets (FB, IG) have also reported being unsuccessful recently. And yes of course they use the same words, their job is the same question 10 times a day with probably mostly the same answer (“sorry, no”). Just because you’ve had success before doesn’t mean you are going to walk out of FSH with whatever you wish every visit. Are you suggesting she discriminated against you for race, or how you look, or like what are you actually accusing her of? I get that you don’t want to work with her again (and I probably wouldn’t either) but to report her to customer service and shine a light on both of you seems very unfair (and unproductive) unless there is something she actually did, other than just not give you a B25 twice. Unfortunately Hermes has more quota bag seekers than it can handle and is always looking for reasons to justify cutting some folks loose and I would think someone reporting an SA for not giving them a quota bag will be a nuisance that H doesn’t appreciate. I would have instead recommended you simply continue to try the lottery but exclude FSH from your application.

 

[alll193a]

I’m trying to understand why you feel like this SA did anything wrong instead of the possibility that there just genuinely weren’t any bags available in your specs in the backroom. January was a crazy low period of inventory and now it’s the end of august which is also notorious for being a low inventory couple of weeks. Many other clients both on TPF and various other social media outlets (FB, IG) have also reported being unsuccessful recently. And yes of course they use the same words, their job is the same question 10 times a day with probably mostly the same answer (“sorry, no”). Just because you’ve had success before doesn’t mean you are going to walk out of FSH with whatever you wish every visit. Are you suggesting she discriminated against you for race, or how you look, or like what are you actually accusing her of? I get that you don’t want to work with her again (and I probably wouldn’t either) but to report her to customer service and shine a light on both of you seems very unfair (and unproductive) unless there is something she actually did, other than just not give you a B25 twice. Unfortunately Hermes has more quota bag seekers than it can handle and is always looking for reasons to justify cutting some folks loose. I would have instead recommended you simply continue to try the lottery but exclude FSH from your application.

Regarding the stock cannot talk for January know it’s very different. Monday was back to school, peoples are back at work including Hermes employees. Got my first bag in august.

Sometime you have a feeling that the person in front of you is fake,not honest, she had no interest for myself i saw it clearly when she came back and seat. The wallet was the « proof ».
When she told me you will have to try again but will need to apply online I didn’t ask anything ! She put me a big stop without myself saying anything.

If I had an different SA that time of course wouldn’t have said anything. My opinion it hasn’t to do with the stock but with her she didn’t want to sold me a bag or help me with something else. .I assume that when they check you profil they can see with how you have deal in the past and if she is there will assigned you to that person.
something else. I just don’t want to have to deal with her again because I will always be empty hands.Or she will come up with a b30 even if I told her I have one but do have love/hate relationship not practical for my life style.

Why not trying the other boutiques? FSH have the biggest stock, I do have an SA contact how is able to reserve/order items for me. Also I think the other boutiques won’t shipped the pieces.

 

[alll193a]

Let’s be honest with ourselves, they have handbags to sell. I have zero doubt in my mind that they do. They are made of leather, not fairy dust… every single other retailer has bags to sell but H doesn’t have literally anything to offer sometimes? No way.
I agree with OP’s decision, I’d be frustrated too, having been told the exact same specific story months apart, by the same SA, indicates that the SA wasn’t being truthful. Of course any business can refuse service, but I think it’s unlawful (at least in the US) and poor customer service to make false, misleading or deceptive statements to customers.

I do think refusing to serve a customer is illegal even in France know it is very hard to proof even when it is racism.
Not assuming she is racist to be clear we are both european woman’s.

Some SA can be shady.. Someone that I know someone how live in Paris was given an SA contact (during a lockdown) it didn’t go well she wasn’t answering. She decide to complain about the situation report the SA. She got an appointment and was assigned to her of course she left empty hands. Wasn’t a coincidence opening appointment she ask for her for sure. She was cold didn’t offer her a drink despite the fact it was a very hot day.
Not all of them but some SA think they can get away by being disrespectful, rude, talking customers for idiots. It need to stop and if peoples don’t report it, it won’t stop.

Just because they work for Hermes means they can do whatever they want.

 

[_gelato_]

I agree with OP’s decision, I’d be frustrated too, having been told the exact same specific story months apart, by the same SA, indicates that the SA wasn’t being truthful. Of course any business can refuse service, but I think it’s unlawful (at least in the US) and poor customer service to make false, misleading or deceptive statements to customers.

If the bold bit is true then all H boutiques in the world, not just Paris, will be in big trouble with the law, considering how often people are told ‘no stock’ when there are bags in the back room, because they choose who to sell to. But no H boutiques are in trouble with the law, are they, or we would all hear about it. So, as frustrating as this business practice is, they can keep doing it as long as there are enough customers willing to ‘play the game’.

 

[iwanta30B]

No. And she cannot reschedule. She has to reapply. The concern you should have is not whether you can take her appt, but if you catch covid from her (even if you have a negative test) and infect others. That’s true even if you manage to get your own appt.

@iwanta30B , why not if you have the time and can get a eurostar. But, just be prepared bc getting an appt is not a guarantee you will get a bag

It seems getting a eurostar + an appt together makes the thing even more difficult.
Ya, I understand getting an appt doesn't mean getting a bag. But, I think I would be over the moon if I get an appt already.