Paris trip for Hermes

[papertiger]

Please try to stay on topic. I realise because of the complexity of some of the posts members may veer off but in answer do not 'go there'.

For info and questions on US customs please post on the thread below: post https://forum.purseblog.com/threads/us-customs-discussion-airports-importing.905560/

Detaxing (to US from Europe) https://forum.purseblog.com/threads/best-way-to-detax-after-h-in-europe.178302/

or non-US destinations: https://forum.purseblog.com/threads/does-h-store-paris-wants-to-ship.605014/page-3

For questions relating to prices https://forum.purseblog.com/threads/reference-hermes-current-prices.102567/page-357

For traveling with boxes https://forum.purseblog.com/threads...me-hermes-boxes-when-traveling.1044553/page-5



I will leave this reminder as a sticky because tthis is often a thread that new members (or new Hermès lovers) post on - hopefully temporarily.

 

[hphile]

I am approaching a new subject about Paris shops, I haven't read about this yet.
I visited several times the 3 Paris shops and made purchases in FSH and George V just walking in.
But never rue de Sèvres.
I went there several times too, and every time their behaviour was cold and snobby, and I heard an SA being very condescending whoever he was talking to (including myself).
And for me, whatever I was asking for, they didn't have it, and didn't even tried to pretend checking the stocks.
This really turned me off them, and I'm struggling to not go there again even if they're a few minutes away on walk.
Did any of you feel the same?

Keep in mind Sèvres is the smallest Hermès boutique in Paris, the stock must be smaller then the two others.
Was there last month and had a great experience but I speak french.
Just my personnel opinion but Sèvres and George’s local tend to go there more.
It can be a hit and miss.. My last visit at FSH didn’t go well and at Sèvres was the opposite. If you are tourist and trying to get a bag you have the best luck at FSH. Xx

I looked up some online articles to find the size - George V is 555 sq m and Sèvres is 1,300 sq m. From my memory, George V has more individual rooms and multiple floors, but Sèvres has a large open layout with 1.5 floors.

"The store itself is now on three levels, with a retail area of 555 square metres “where French creativity, expertise and craftsmanship express themselves through exceptional collections and materials,” stated the label." (2018, unless they renovated since then)

"Refreshed and refurbished, the 1,300 square-meter Left Bank flagship underlines how the luxury marque’s choice of prestige goods has radically changed in the past decade – with a larger fine and fashion jewelry section; extra space for watches and more extensive shoe section." (2021)

I thought Sèvres had already reopened after renovation and I think a couple of the posts above suggested that. They had very little stock while they were under renovation because they didn't have room to store bags. They had to have a separate store open up in Saint Germain des Près for some of their goods. I think it's been four months since they reopened (supposedly March?) so they should have had enough time to restock on everything.

I've personally always had better luck at Sèvres, but this was before this new appointment system (I also speak French, if that matters). On the contrary I've never had luck at George V. But like many of you said, this is all personal luck! I do think most tourists' best chance is at FSH.

4000 requests for appointments a day... I think there is a significantly lower chance of getting a bag in Paris now... I really wonder if this system is preventing resellers or more efficient at dealing with the demand. I only see it preventing long lines outside of their boutiques.

 

[bisousx]

How does one make an appointment(s) at FSH? (I promise, I regularly read this thread and I’m not asking out of laziness but I’m still lost!)

Do you walk by and ask? Call in? Register online? I’d love to plan for my next trip to Paris.

 

[Muffin_Top]

Keep in mind Sèvres is the smallest Hermès boutique in Paris, the stock must be smaller then the two others.
Was there last month and had a great experience but I speak french.
Just my personnel opinion but Sèvres and George’s local tend to go there more.
It can be a hit and miss.. My last visit at FSH didn’t go well and at Sèvres was the opposite. If you are tourist and trying to get a bag you have the best luck at FSH. Xx

Thank you. I didn't explain my environment enough. Actually I'm French and live in Paris, so there's no tourist effect and I'm never coming in a desperate urge to buy
Concerning where the locals go, honestly I wonder where they are, as whenever I'm in a H shop I'm the only French on Earth lol
Personally I feel best at George V.

 

[NervousNellie]

Thank you. I didn't explain my environment enough. Actually I'm French and live in Paris, so there's no tourist effect and I'm never coming in a desperate urge to buy
Concerning where the locals go, honestly I wonder where they are, as whenever I'm in a H shop I'm the only French on Earth lol
Personally I feel best at George V.

I’m local and have had good experiences at Sèvres and George V (though for getting bags I have had better luck at the former). Less great experiences at FSH so I prefer the others.

 

[kittynui]

@Muffin_Top I agree with you that Paris‘ Hermes SA are snobby and I always feel like they’re staring at clients. I’ve had the worst service at Sevres.
Walked in with a birkin, Oran Sandals spent like 10 min browsing the new renovated store and I never had a « bonjour or est ce que je peux vous aider ? »
It was only when I walked out that an SA asked if I was looking for something.

FSH is always busy, SA are welcoming you at the entrance (perhaps to check if you have a leather appointment) and I’m lucky to have my personal SA, so always had good service.

Edited to comply with tPF rules

 

[this_is_rj]

Do you still have to queue up early morning to get an appointment at Sèvres and George V? Or is the procedure to secure an appointment now online like FSH?

 

[hphile]

How does one make an appointment(s) at FSH? (I promise, I regularly read this thread and I’m not asking out of laziness but I’m still lost!)
Do you walk by and ask? Call in? Register online? I’d love to plan for my next trip to Paris

It's not that hard to find a website or youtube video that will explain this process concisely! I'd advise you to look at those as well. This is subject to change over time, as with the recent addition of the "Favorite Store" dropdown, and the changing appointment time link that didn't exist a couple of years ago:

1. On your smartphone only, go to this website: https://rendezvousparis.hermes.com/client/register.
2. You must register between 10:30 am and 6:30 pm (GMT+2 Paris time) the day before for the next day's appointment. Since stores are closed on Sunday, on Saturday you register for Monday. Outside of these times, the website will be closed to new registrations. It does not matter what time of day you sign up, since this is a luck-based lottery system.
3. While signing up, it will ask you for an activation code via SMS. Supposedly they are having issues with certain foreign numbers (ie. US number). In that case, you may need to contact customer service, or like some past posts have suggested, go into the store physically to get that activation number.
3. At around 7:30 pm, you will get an email with your result. You should also receive a text message to that phone number with the same response.
4. The request is tied with your phone number, email, and passport.
5. If your appointment is confirmed, they will give you a client code link, something like https://www.hermesfaubourg.com/client/XXXXXX
6. The time of which your appointment is set changes slightly - it can be an hour earlier or later in my experience.
7. The email stipulates that the person at the appointment must be the same person who registered, and they use the passport to verify identity.
8. When you arrive, you will check in at a podium. Every location has a different check-in place that is subject to change, so explain to someone you have an appointment. There will be several other people there with you for the same appointment time.
9. You will get matched to a sales associate, who will bring you to some part of the store with seating. They'll look up your profile and ask you some questions about what you're looking for.

This is the only way to purchase any bags, including non-B/K bags. You may be lucky if you are browsing around (without an appointment) and have purchased other goods that an SA might offer you something else. But it is highly unlikely.

If you try to call in or walk by and ask, they most likely will hand you a card to this website explaining this process. Sometimes if you are lucky and you go in the afternoon they may have cancellations and will be able to assist you. But I think that has been less likely due to growing demand.

Do you still have to queue up early morning to get an appointment at Sèvres and George V? Or is the procedure to secure an appointment now online like FSH?

Everything is online. They're not doing the morning queue at the other stores anymore. Same instructions apply as above.

 

[Dreaming of H]

I do have a question on the person who gets an appointment. If I register with my passport, and my mother and my sister, and one of them gets an appointment but I don't, will they need to make the purchase (if offered) with their passport and credit card?

Or, would they have to check in, but then I could "take over" so to speak and make the purchase.

Thanks all! Hoping to head to Paris very soon!

 

[bisousx]

It's not that hard to find a website or youtube video that will explain this process concisely! I'd advise you to look at those as well. This is subject to change over time, as with the recent addition of the "Favorite Store" dropdown, and the changing appointment time link that didn't exist a couple of years ago:

1. On your smartphone only, go to this website: https://rendezvousparis.hermes.com/client/register.
2. You must register between 10:30 am and 6:30 pm (GMT+2 Paris time) the day before for the next day's appointment. Since stores are closed on Sunday, on Saturday you register for Monday. Outside of these times, the website will be closed to new registrations. It does not matter what time of day you sign up, since this is a luck-based lottery system.
3. While signing up, it will ask you for an activation code via SMS. Supposedly they are having issues with certain foreign numbers (ie. US number). In that case, you may need to contact customer service, or like some past posts have suggested, go into the store physically to get that activation number.
3. At around 7:30 pm, you will get an email with your result. You should also receive a text message to that phone number with the same response.
4. The request is tied with your phone number, email, and passport.
5. If your appointment is confirmed, they will give you a client code link, something like https://www.hermesfaubourg.com/client/XXXXXX
6. The time of which your appointment is set changes slightly - it can be an hour earlier or later in my experience.
7. The email stipulates that the person at the appointment must be the same person who registered, and they use the passport to verify identity.
8. When you arrive, you will check in at a podium. Every location has a different check-in place that is subject to change, so explain to someone you have an appointment. There will be several other people there with you for the same appointment time.
9. You will get matched to a sales associate, who will bring you to some part of the store with seating. They'll look up your profile and ask you some questions about what you're looking for.

This is the only way to purchase any bags, including non-B/K bags. You may be lucky if you are browsing around and have purchased other goods that an SA might offer you something else. But it is highly unlikely.

If you try to call in or walk by and ask, they most likely will hand you a card to this website explaining this process. Sometimes if you are lucky and you go in the afternoon they may have cancellations and will be able to assist you. But I think that has been less likely due to growing demand.



Everything is online. They're not doing the morning queue at the other stores anymore. Same instructions apply as above.

Thank you, I appreciate you taking the time to explain this to me. I have always been confused by the appointment system when reading so this is very helpful

 

[periogirl28]

I do have a question on the person who gets an appointment. If I register with my passport, and my mother and my sister, and one of them gets an appointment but I don't, will they need to make the purchase (if offered) with their passport and credit card?

Or, would they have to check in, but then I could "take over" so to speak and make the purchase.

Thanks all! Hoping to head to Paris very soon!

Apparently it is ideal that the person who gets an online appointment attends personally and pays with passport and credit card which all matches up. They can be rather strict now.

 

[hphile]

I do have a question on the person who gets an appointment. If I register with my passport, and my mother and my sister, and one of them gets an appointment but I don't, will they need to make the purchase (if offered) with their passport and credit card?

Or, would they have to check in, but then I could "take over" so to speak and make the purchase.

Thanks all! Hoping to head to Paris very soon!

This is the same for anyone - whether it's a husband, friend, family member or acquaintance.

For example, if your sister got the appointment, your sister would need to be present for the entire appointment - check-in, choosing a bag, payment. She needs to be the one paying on her credit card (unless you pay with cash, but I don't think they allow for a cash payment that large). You can certainly be the one driving the appointment, and you can even make it clear that the bag is for you. But in order to pay for the bag, it needs to be your sister, since it's under her name and passport for the appointment. It's just so people don't abuse the system. I don't think most SA's will object to this or give you a hard time, but it is possible. But this is pretty normal for couples to do. Note: the purchase will be tied to your sister's account and her purchase history, not yours.

 

[Dreaming of H]

Apparently it is ideal that the person who gets an online appointment attends personally and pays with passport and credit card which all matches up. They can be rather strict now.

This is the same for anyone - whether it's a husband, friend, family member or acquaintance.

For example, if your sister got the appointment, your sister would need to be present for the entire appointment - check-in, choosing a bag, payment. She needs to be the one paying on her credit card (unless you pay with cash, but I don't think they allow for a cash payment that large). You can certainly be the one driving the appointment, and you can even make it clear that the bag is for you. But in order to pay for the bag, it needs to be your sister, since it's under her name and passport for the appointment. It's just so people don't abuse the system. I don't think most SA's will object to this or give you a hard time, but it is possible. But this is pretty normal for couples to do. Note: the purchase will be tied to your sister's account and her purchase history, not yours.

Thank you very much! This is hugely helpful for my planning purposes.

 

[Alexandra.freilich]

This is the same for anyone - whether it's a husband, friend, family member or acquaintance.

For example, if your sister got the appointment, your sister would need to be present for the entire appointment - check-in, choosing a bag, payment. She needs to be the one paying on her credit card (unless you pay with cash, but I don't think they allow for a cash payment that large). You can certainly be the one driving the appointment, and you can even make it clear that the bag is for you. But in order to pay for the bag, it needs to be your sister, since it's under her name and passport for the appointment. It's just so people don't abuse the system. I don't think most SA's will object to this or give you a hard time, but it is possible. But this is pretty normal for couples to do. Note: the purchase will be tied to your sister's account and her purchase history, not yours.

in France for tourist it’s up to 10000€ but they will do a copy of your passport/ID.

 

[this_is_rj]

It's not that hard to find a website or youtube video that will explain this process concisely! I'd advise you to look at those as well. This is subject to change over time, as with the recent addition of the "Favorite Store" dropdown, and the changing appointment time link that didn't exist a couple of years ago:

1. On your smartphone only, go to this website: https://rendezvousparis.hermes.com/client/register.
2. You must register between 10:30 am and 6:30 pm (GMT+2 Paris time) the day before for the next day's appointment. Since stores are closed on Sunday, on Saturday you register for Monday. Outside of these times, the website will be closed to new registrations. It does not matter what time of day you sign up, since this is a luck-based lottery system.
3. While signing up, it will ask you for an activation code via SMS. Supposedly they are having issues with certain foreign numbers (ie. US number). In that case, you may need to contact customer service, or like some past posts have suggested, go into the store physically to get that activation number.
3. At around 7:30 pm, you will get an email with your result. You should also receive a text message to that phone number with the same response.
4. The request is tied with your phone number, email, and passport.
5. If your appointment is confirmed, they will give you a client code link, something like https://www.hermesfaubourg.com/client/XXXXXX
6. The time of which your appointment is set changes slightly - it can be an hour earlier or later in my experience.
7. The email stipulates that the person at the appointment must be the same person who registered, and they use the passport to verify identity.
8. When you arrive, you will check in at a podium. Every location has a different check-in place that is subject to change, so explain to someone you have an appointment. There will be several other people there with you for the same appointment time.
9. You will get matched to a sales associate, who will bring you to some part of the store with seating. They'll look up your profile and ask you some questions about what you're looking for.

This is the only way to purchase any bags, including non-B/K bags. You may be lucky if you are browsing around (without an appointment) and have purchased other goods that an SA might offer you something else. But it is highly unlikely.

If you try to call in or walk by and ask, they most likely will hand you a card to this website explaining this process. Sometimes if you are lucky and you go in the afternoon they may have cancellations and will be able to assist you. But I think that has been less likely due to growing demand.



Everything is online. They're not doing the morning queue at the other stores anymore. Same instructions apply as above.

Thanks so much for this. I have used the online method for FSH previously. With the other stores now following the same online method, can you request appointments for each store in the same day, or can you only select one store to try for an appointment each day?

 

[nicole0612]

Thanks so much for this. I have used the online method for FSH previously. With the other stores now following the same online method, can you request appointments for each store in the same day, or can you only select one store to try for an appointment each day?

The latter; when you apply for an appointment you will select the store you wish to apply for. You cannot repeat the process for the other stores for the same day, but you can choose a different store on different days if you want to.