I think it's because your sister and you are different names different files which leads me to ask..Yup, my question was going to be about your return history. I going on purchasing sprees from Coach and I haven't ever received a letter. My sister buys a TON from Coach every time there's something new and has never received a letter. I would certainly give them a call, it can't hurt.
I personally don't do alot of returns -- if I get it I'll use it, even if I don't use it, its stored in my closet and recycled out as gifts -- and of course if I get it for my sisters and mom, they don't return it either b/c I see them using it...
The most return/exchange was when my mom was here bc she kept changing her mind but other than that very rarely would I return.
but I don't know about the gift items if any of them takes it in to get exchanged, but that shouldn't effect me right?
does your mom buy under her name or does your name and info get captured?
fyi it is a human error first, computer error second