I ALWAYS send my pre-owned bags to the H Spa: they get a freshen up and I have 100% confirmation that the bag is the real deal. After all, they don't ask you where the bag comes from and you don't have to tell them. Actually I make a point of telling my store I bought a pre-owned bag, since that leather or size isn't available anymore! We always joke about it.
Odd leather smell
- Thread starter Bond7Girl
- Start date
Based on Duna's reply, is there a regional manager, which they told me there wasn't, or any other recourse about the H spa question?
I honestly don’t remember now it might be in my original post on this thread…. And I just did it long enough for the smell to diminish and now 11??? Years later just smells like Birkin to me
I alternated with days in the sun…. The Doloresmia “scientific thinking” behind this at the time was about leather pores contracting and expanding so it would let the smell out when in sun, kill the smell spores or whatever in the freezer and so forth ….
I figured saddles do fine in inclement weather and I had two smelly bags that year. The second was replaced with no recurrence of smell
Old pic but she still looks and smells this good!
Good luck!
I believe OP found a resolution yesterday, post 3135, in the SPA thread, that the Naples manager would be corrected
(I’m posting the link here for the clarification of others reading this thread). It is my understanding from yet another thread — i dont recall which one— that some stores in Asia do enforce a policy similar to Naples, but this is not the case in the US.
Hermes Repair/Refurbish policy - Official Spa Thread
Epsom I realise Epsom does not have the reputation of being like new after spa. Scratches and abrasions are not expected to be magicked away. However if there are some more superficial marks and lines like these, might one expect a visit to spa to make a worthwhile improvement? Thank you...
forum.purseblog.com
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How long ago was that, and where? It might help with Hermes.Yes, bought skunk bag from reseller and Hermes replaced it within 2 weeks. Reseller was not helpful
Is there a reason why you are not returning the bag to the reseller for a refund?
Yes, and I hate to admit that I love the bag so much. The smell seems much diminished, so I don't think I'll try to return it. It would be great if H would replace it, but I don't think that's likely here in Naples, Fl.
Also, I do carry my black B most of the time, and the problematic bag is turquoise, so I probably won't carry it that often. I was determined to get a rouge casaque B, and I love it, but I don't carry it very often.
I think you are going to try and use this to get a brand new bag out of Hermes.
I can tell you the smell will not go away, that is wishful thinking. I owned two of these bag, both purchased directly from Hermes and both replaced.
Not true, as if you happened to see the post about talking with a manager on the 800 number who was very sympathetic about my spa question and offered ro help me in ant way, I didn't even bring the bag up. Also, the bag is pristine, never carried, plastic on, etc. I am NOT a scammer.