Odd leather smell
- Thread starter Bond7Girl
- Start date
I think it is a mistake not to return the bag to the reseller, esp. bc you paid a premium, but I wish you the best of luck.
If you wish hermes to rectify this situation, I assume that the way to do that would be to obtain a new bag
from Hermes. @WhiteBus stated exactly this in his post above. To my knowledge,
this issue cannot be addressed by SPA.
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When you state you do not want to wait, it sounds like your ideal scenario is one where Hermes ‘stands behind its product’ and is ‘ethical’ by taking your bag and exchanging it for another? In fact, you mentioned this as an ideal scenario in your post 3565
If you do not want to wait, the fastest resolution would be to return to reseller, and repurchase a clean bag elsewhere.
The bag you describe is not a unicorn. Many have tried to give you the best advice based on the fact pattern presented.
Good luck with your bag
As a foot note, my darling SA said she thought I should keep it, that she knew people who paid more on the re sale market for bags that were in no way as pristine as mine.
What other members are trying to tell you is that:
1. The smell is unlikely to go away over time (there was one member who solved the issue herself but that seems to be an exception to the rule),
2. If it’s an authentic bag, H will take in for a spa or repair,
3. The defective bags have been accepted for a repair or replacement in a time ranging from a couple of weeks to a few months in the past, and
4. If the color of your bag has been discontinued, it’d be replaced with a different color.
Ultimately, nobody can tell whether H will repair or replace the bag except for H themselves. The defective batch was sold 9-10 years ago so the repair approach would be likely different now than a few years ago when members were actively taking their bags for an assessment.
I think I read in this thread that H was now refunding the cost of a defective bag at the time of purchase instead of replacing and if that’s the case, proving one is the original buyer could be an important step. Makes sense given the price of the bag has gone up since 2013 (and I’m guessing some might have abused this and got new bags out of H).
Your bag looks beautiful! If you’re not going to return it to the reseller, I’d like to say enjoy using it! Others may not even notice the smell.
1. The smell is unlikely to go away over time (there was one member who solved the issue herself but that seems to be an exception to the rule),
2. If it’s an authentic bag, H will take in for a spa or repair,
3. The defective bags have been accepted for a repair or replacement in a time ranging from a couple of weeks to a few months in the past, and
4. If the color of your bag has been discontinued, it’d be replaced with a different color.
Ultimately, nobody can tell whether H will repair or replace the bag except for H themselves. The defective batch was sold 9-10 years ago so the repair approach would be likely different now than a few years ago when members were actively taking their bags for an assessment.
I think I read in this thread that H was now refunding the cost of a defective bag at the time of purchase instead of replacing and if that’s the case, proving one is the original buyer could be an important step. Makes sense given the price of the bag has gone up since 2013 (and I’m guessing some might have abused this and got new bags out of H).
Your bag looks beautiful! If you’re not going to return it to the reseller, I’d like to say enjoy using it! Others may not even notice the smell.
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Probably, and I've decided to just keep the bag rather than go through a lot of aggravation. If the smell remains, and you have to put your nose right on the bag, it would only matter if I wanted to sell the bag at some point. I have no plans to ever sell it, so it doesn't matter.
Additionally, my daughter is deceased, so when I go I don't care what happens to my bags!