Odd leather smell

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#3,361
stephc005 said:
Still waiting on my bag that I had dropped off in March...not sure how to ask about it again without seeming pushy...
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Definitely give them a call and ask. It's not pushy when you've been waiting so long. They do track it in their system but not with a lot of detail. For example, they could tell when my bag was through customs and in Paris, but not whether it had been examined by a leather craftsperson yet. They should be able to give you some info by now.
 
#3,362
Bella2015 said:
Hello all, just a quick question has the Kelly's ever had this issue? I just got a Kelly with a Stamp T and I was wondering if I have to worry about this issue. [emoji31][emoji46]
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Agreed with the others- if it's Togo or Epsom it is possible that it will have this issue. It is sometimes not apparent unless the bag is in a warm enclosed environment or is in direct sunlight. Mine was a Togo Kelly with a faint smell in the box but as soon as it was in a warm room it was very apparent.
 
#3,364
stephc005 said:
Still waiting on my bag that I had dropped off in March...not sure how to ask about it again without seeming pushy...
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You are quite patient... Have they provided any response and declared it officially defective at least? It can take quite awhile for the replacement, though I am not sure if Paris has provided any confirmation to you. My first defective bag took quite some time to replace and they were unable to provide the exact replacement as that color was not in production. Though they did tell me 3 months after it was sent that it was indeed a defective bag. I waited several months after that for a new bag. Please do inquire with your SA and ask if they might have an update for you. Good luck! I hope it won't be too much longer for you!! Best wishes!
 
#3,365
luckylove said:
You are quite patient... Have they provided any response and declared it officially defective at least? It can take quite awhile for the replacement, though I am not sure if Paris has provided any confirmation to you. My first defective bag took quite some time to replace and they were unable to provide the exact replacement as that color was not in production. Though they did tell me 3 months after it was sent that it was indeed a defective bag. I waited several months after that for a new bag. Please do inquire with your SA and ask if they might have an update for you. Good luck! I hope it won't be too much longer for you!! Best wishes!
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Yes, they deemed it defective and said a replacement would be made. However, I'm more concerned because they haven't been proactively communicating about this. The first time my bag was sent to Paris, my SA was good about calling me to let me know what's going on. This replacement is defective too though, and I took it to a different boutique because my other SA left, and I go to this store more often (but not often at all because it's 2+ hours away).
 
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#3,366
stephc005 said:
Yes, they deemed it defective and said a replacement would be made. However, I'm more concerned because they haven't been proactively communicating about this. The first time my bag was sent to Paris, my SA was good about calling me to let me know what's going on. This replacement is defective too though, and I took it to a different boutique because my other SA left, and I go to this store more often (but not often at all because it's 2+ hours away).
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Would you be comfortable calling your new SA and just asking if she might have an update about your replacement bag? I don't think it would be perceived as pushy; you are simply touching base about something where you have truly been very patient. I hope your new bag finds its way to you soon!
 
#3,367
bedhead said:
Agreed with the others- if it's Togo or Epsom it is possible that it will have this issue. It is sometimes not apparent unless the bag is in a warm enclosed environment or is in direct sunlight. Mine was a Togo Kelly with a faint smell in the box but as soon as it was in a warm room it was very apparent.
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Thank you so much for the valuable info. I have my bag in front of my fireplace (not too close) so I can see if it has this issue.
 
#3,371
Hey Everyone, I have a Kelly 35 in togo Bamboo leather and I decided to sell it. As I was taking pictures, my husband walked by and said, "Do you smell pot? I smell pot." We narrowed it down to the protective dustbag and strangely not the actual bag itself. I fear that the bag will eventually have the same smell. I bought the bag in 2014 and am concerned that I won't be able to take it back to Hermes to get it replaced. Anyone know what I should do?
 
#3,372
Smarshall530 said:
Hey Everyone, I have a Kelly 35 in togo Bamboo leather and I decided to sell it. As I was taking pictures, my husband walked by and said, "Do you smell pot? I smell pot." We narrowed it down to the protective dustbag and strangely not the actual bag itself. I fear that the bag will eventually have the same smell. I bought the bag in 2014 and am concerned that I won't be able to take it back to Hermes to get it replaced. Anyone know what I should do?
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Please take it to store with original receipt (if you have it).
But before you take it, i suggest you to make an appointment with SM or SA from leather department. I had the same issue twice, Kelly Togo from 2014 & Birkin from 2015
I got both of them replaced within 3months.
Not sure how quickly your will get replaced as Bamboo kelly is not available current season.

Good luck!!!
 
#3,373
Orangefanatic said:
Please take it to store with original receipt (if you have it).
But before you take it, i suggest you to make an appointment with SM or SA from leather department. I had the same issue twice, Kelly Togo from 2014 & Birkin from 2015
I got both of them replaced within 3months.
Not sure how quickly your will get replaced as Bamboo kelly is not available current season.

Good luck!!!
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I just spoke with my SA and she is legitimately the sweetest person on earth! She knew all about the smell problem and said she would be glad to send it back to Paris for me. My issue now is that I am about 90% sure that I won't get the bag back as it is the Bamboo color. When I asked my SA if there is an alternative so that I won't lose the bag she said that every one she has heard of has been sent back. I guess at this point, do you ladies think I should send it back? I am just sad as the bag is just gorgeous.
 
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#3,374
Smarshall530 said:
I just spoke with my SA and she is legitimately the sweetest person on earth! She knew all about the smell problem and said she would be glad to send it back to Paris for me. My issue now is that I am about 90% sure that I won't get the bag back as it is the Bamboo color. When I asked my SA if there is an alternative so that I won't lose the bag she said that every one she has heard of has been sent back. I guess at this point, do you ladies think I should send it back? I am just sad as the bag is just gorgeous.
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Sorry about your bag, I had two with the skunk issue :(
You said you are planning on selling the bag so does it really matter if your replacement is bamboo color?
 
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#3,375
livethelake said:
Sorry about your bag, I had two with the skunk issue :sad:
You said you are planning on selling the bag so does it really matter if your replacement is bamboo color?
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I sort of fell in love with it after I took it out of the box! I had thought about keeping it, but I don't think I can pull off the marijuana smell. So sorry about your two. I am in shock still that a company with this level of expertise would have an issue like this.
 
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