I was also victim to two skunks and only just had the second one dealt with. The first they replaced on the spot with something else that I preferred. The second, I waited over six months but they remade it even though the color is no longer in production. It's a horrible experience...
Odd leather smell
- Thread starter Bond7Girl
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Can I please ask if any of the Kelly wallets had this issue? I just purchased one from the store that was on display in an enclosed case and it did have a strong smell but I think it's a leather smell. Hopefully I'm just letting the paranoia get to me. Please share if you've experienced this issue with Epsom Kelly wallets.
I think you are paranoid
(sorry I couldn't resist). Does it smell yummy or does it smell like a skunk?
All of a sudden my boutique will be able to get the bag. Also have an offer from another place for PHW RC epsom K28. Not sure if I should stick with my B30 original epson PHW. But amazingly how all of a sudden they can get the exact bag after I was told they would give me a refund or I should take the new red colour.
Oh gosh. It is terrible indeed. The inconstant policy they are implementing in terms of changing the bags is mind blowing. That is great they offered you a solution. I had to go through so much stress to get some resolution for a replacement bag. This should not be happening especially since they claim how they value their very regular clients. Should not happen to any customer, regular or not!
I think you are paranoid
Hehehe. I think it's a good smell. [emoji848]
Maybe I should have had you smell it at Mom's BBQ but I just couldn't bring my new Kelly wallet around a smokey grill. [emoji851]
Don't settle get the exact bag you want. However I think the new tomate red is very pretty based on the swatch on ********'s site.
Thanks. I am definitely not going to settle for another colour. I have seen tomate and it is just not for me. RC holds a special place in my heart. [emoji173]️[emoji173]️[emoji173]️
I agree with your decision, I'm some what obsessed with red bags and I feel strongly that RC is the best red ever!
Recieved my bag today. It was fast. I guess my store realized I was not going to go for other colours. So now I have a brand new bag which feels exciting. I'm so happy I got my RC. Love the colour. 
just wanted to get some opinions on how to approach this: I had dropped off my smelly Bamboo B around the end of March, and I had never received any update. I called in August to check in, and the store manager said it'll be replaced but has no idea when. I'm not so much anxious to have it back, but more like nervous because of the lack of communication. The store is 2 hours away from me, and the SA I used to work with is no longer there, so I'm kind of in this weird position of not being a regular to another SA, so I don't know how to check in about the bag without seeming pushy.
The last time I sent back a skunk, I used a different store where I had originally bought the bag from, but again, that SA left, and I never became a regular to someone new. It didn't take nearly this long to get a replacement (since the color was still in production), but at least the SA called me to tell me Paris would be replacing it. This time, I left my bag and no one ever followed up.
The last time I sent back a skunk, I used a different store where I had originally bought the bag from, but again, that SA left, and I never became a regular to someone new. It didn't take nearly this long to get a replacement (since the color was still in production), but at least the SA called me to tell me Paris would be replacing it. This time, I left my bag and no one ever followed up.