Odd leather smell

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#3,346
stephc005 said:
just wanted to get some opinions on how to approach this: I had dropped off my smelly Bamboo B around the end of March, and I had never received any update. I called in August to check in, and the store manager said it'll be replaced but has no idea when. I'm not so much anxious to have it back, but more like nervous because of the lack of communication. The store is 2 hours away from me, and the SA I used to work with is no longer there, so I'm kind of in this weird position of not being a regular to another SA, so I don't know how to check in about the bag without seeming pushy.

The last time I sent back a skunk, I used a different store where I had originally bought the bag from, but again, that SA left, and I never became a regular to someone new. It didn't take nearly this long to get a replacement (since the color was still in production), but at least the SA called me to tell me Paris would be replacing it. This time, I left my bag and no one ever followed up.
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My recent experience: I dropped off my smelly bag and was told they would give me a store credit rather than replacing my bag, which was fine with me. My SA occasionally checked in to track it but it was "in transit" in the system for months. All of a sudden, I got a call from post-sales service department that my replacement bag had arrived. My SA and even the leather craftspeople in-store had no idea! It just showed up one day after being marked "in transit" the whole time.

Hermès HQ works in mysterious ways, apparently!
 
#3,347
bedhead said:
My recent experience: I dropped off my smelly bag and was told they would give me a store credit rather than replacing my bag, which was fine with me. My SA occasionally checked in to track it but it was "in transit" in the system for months. All of a sudden, I got a call from post-sales service department that my replacement bag had arrived. My SA and even the leather craftspeople in-store had no idea! It just showed up one day after being marked "in transit" the whole time.

Hermès HQ works in mysterious ways, apparently!
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Thanks for sharing. Was your bag in a color that was no longer in production and that's why they offered store credit?
 
#3,349
So im here to deliver a happy news! My geranium phw was sent to paris in july this year & after few discussions with hermes after-sale department, I received a newly made Geranium GHW in return.
Although i liked PHW, with orange undertoned red matches better with ghw.
So since they are making me a new B, i managed to negotiate to change hardwear specs.
It took just over 2 months, very very happy with the outcome!
Thank you for letting me share happy news!
 

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#3,350
Orangefanatic said:
So im here to deliver a happy news! My geranium phw was sent to paris in july this year & after few discussions with hermes after-sale department, I received a newly made Geranium GHW in return.
Although i liked PHW, with orange undertoned red matches better with ghw.
So since they are making me a new B, i managed to negotiate to change hardwear specs.
It took just over 2 months, very very happy with the outcome!
Thank you for letting me share happy news!
Click to expand...

She is absolutely gorgeous!!!
 
#3,351
Orangefanatic said:
So im here to deliver a happy news! My geranium phw was sent to paris in july this year & after few discussions with hermes after-sale department, I received a newly made Geranium GHW in return.
Although i liked PHW, with orange undertoned red matches better with ghw.
So since they are making me a new B, i managed to negotiate to change hardwear specs.
It took just over 2 months, very very happy with the outcome!
Thank you for letting me share happy news!
Click to expand...

Very happy for you. In my case they were adamant they couldn't change my HW.
Great outcome and Congrats. [emoji324]
 
#3,352
Orangefanatic said:
So im here to deliver a happy news! My geranium phw was sent to paris in july this year & after few discussions with hermes after-sale department, I received a newly made Geranium GHW in return.
Although i liked PHW, with orange undertoned red matches better with ghw.
So since they are making me a new B, i managed to negotiate to change hardwear specs.
It took just over 2 months, very very happy with the outcome!
Thank you for letting me share happy news!
Click to expand...

So beautiful with GHW! Glad you were able to negotiate HW preference
 
#3,353
Orangefanatic said:
So im here to deliver a happy news! My geranium phw was sent to paris in july this year & after few discussions with hermes after-sale department, I received a newly made Geranium GHW in return.
Although i liked PHW, with orange undertoned red matches better with ghw.
So since they are making me a new B, i managed to negotiate to change hardwear specs.
It took just over 2 months, very very happy with the outcome!
Thank you for letting me share happy news!
Click to expand...

I love happy endings and so glad they changed the hw to your liking. Your bag is beautiful with ghw and definitely worth the wait.
 
#3,354
Orangefanatic said:
So im here to deliver a happy news! My geranium phw was sent to paris in july this year & after few discussions with hermes after-sale department, I received a newly made Geranium GHW in return.
Although i liked PHW, with orange undertoned red matches better with ghw.
So since they are making me a new B, i managed to negotiate to change hardwear specs.
It took just over 2 months, very very happy with the outcome!
Thank you for letting me share happy news!
Click to expand...
Such a lovely replacement
 
#3,356
mibonbon said:
She is absolutely gorgeous!!!
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"Thank you"
Real Authentication said:
Congratulations that sounds stunning :heart: and quick turnaround, yay
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Im assuming just replacement as geranium is current season!?!
bagidiotic said:
Such a lovely replacement
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thank you!!!
bagidiotic said:
Such a lovely replacement
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Im 100% happy!
Serva1 said:
I love happy endings and so glad they changed the hw to your liking. Your bag is beautiful with ghw and definitely worth the wait.
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definitely worth asking hardware change i think.
Sarah_sarah said:
Very happy for you. In my case they were adamant they couldn't change my HW. It is a outcome after long trail of emails in between me and after-sale lol. Persistence paid off!

Great outcome and Congrats. [emoji324]
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yay! Thanks
 
#3,358
Bella2015 said:
Hello all, just a quick question has the Kelly's ever had this issue? I just got a Kelly with a Stamp T and I was wondering if I have to worry about this issue. [emoji31][emoji46]
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It's nothing to do with what bag it is. It's the leather. The most problematic leathers are togo and then epsom. Please read the thread and there are ways of testing this in the heat/sun light.
 
#3,359
Bella2015 said:
Hello all, just a quick question has the Kelly's ever had this issue? I just got a Kelly with a Stamp T and I was wondering if I have to worry about this issue. [emoji31][emoji46]
Click to expand...
Yes if your bag is in Togo. Test it in summer. I found my stamp T Kelly having issue this summer and sent to Madison store. They sent it to Paris for inspection and I just got notice (after 3 months) that they will replace my bag. Sigh! So no worries, if it has problem, just send it in for inspection. It just takes time.
Btw, my second Kelly in stamp T does not have issue.
 
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