I'd probably just say "this is a x thousand dollar bracelet and it comes with the implication that the service I would receive after buying it would be unrivaled and that the piece would be free of defects. Instead, this company knowingly sold me defective wares and at a premium! So I want a refund immediately."
My Love bracelet broke!!!
- Thread starter sjunky13
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^^I agree I would say what Ame said! I know its hard because you don't want to give up on the love bangle entirely, but I would return it in fear of this happening again or returning it completely and buying it from a better store. Maybe a Cartier in a Neiman Marcus.
I really hope you get this solved, I think I would also ask for a new one. this is not your fault.
I am thinking about buying a Love bangle but now I dont know anymore. I dont live close to a Cartier boutique so I would have to buy it when I travel abroad. I guess if I have a quality issue with the screws I will be stuck with it and Cartier wont help me
I guess I better buy a preowned with the old screws.
Can someone please explain what is the actual difference? Is it something you can see?
I am thinking about buying a Love bangle but now I dont know anymore. I dont live close to a Cartier boutique so I would have to buy it when I travel abroad. I guess if I have a quality issue with the screws I will be stuck with it and Cartier wont help me
I guess I better buy a preowned with the old screws.
Can someone please explain what is the actual difference? Is it something you can see?
Screws for the new screw system won't come off when un-screwed. I don't have any pics for that.
But on the surface, you can see the difference.
My RG on the left has the new screw system whereas my WG on the right has the old screw system.
The screw for the new screw system is flush against the bracelet whereas the old screw sticks out a tiny tiny bit, like 1mm.
Hope this helps.
But on the surface, you can see the difference.
My RG on the left has the new screw system whereas my WG on the right has the old screw system.
The screw for the new screw system is flush against the bracelet whereas the old screw sticks out a tiny tiny bit, like 1mm.
Hope this helps.
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Thanks everyone. I just now spoke with a nice SA in the store and at least have her empathy. She is going to pass the info again to her SM that I would like a refund or a brand new one.
I still can not believe I can not get a hold of Cartier corporate. I am going to nyc for a few days. Maybe I can ask there. This is really bothering me. It is my anniversary weekend and I am worrying about my bracelet .
They need to refund me , or give me an old screw system. I do NOT want my bracelet "fixed". I also spoke to her and told her how the other SA said I may have to pay and he was wrong. It is shame that some people offer bad customer service.
I still can not believe I can not get a hold of Cartier corporate. I am going to nyc for a few days. Maybe I can ask there. This is really bothering me. It is my anniversary weekend and I am worrying about my bracelet .
They need to refund me , or give me an old screw system. I do NOT want my bracelet "fixed". I also spoke to her and told her how the other SA said I may have to pay and he was wrong. It is shame that some people offer bad customer service.
Thanks so much for the pic! I see the difference and I think the old system looks more elegant
I hope you get the old one! Before I bought this one, the sa advised me also not to get the new screw system, but they had none left in my size at the time.
If this is happening and is a know problem and even sa's are advising not to get it, why is it not recalled? Chanel will recall pieces. I am dissatisfied.
Hi there!
I just wanted to chime in how timely this thread is for me. I HATE the new screw system. My WG one is the old screw system and I almost never have to tighten it. I got my RG one over a year ago and it constantly comes loose, almost within 24 hours. Finally this past February I went in for about the fifth time and they add this "glue" to it to make the screws hold. That has worked well until this past weekend when I was walking down the street and noticed the RG was coming off my wrist! So now I have to go back to the boutique and I think this time have them send it to NY to get it fixed rather than just put the "glue" on it. It is soooo frustrating to spend so much money and constantly worry about losing the bracelet. Good luck with getting yours fixed! Keep us posted on how it goes.
I just wanted to chime in how timely this thread is for me. I HATE the new screw system. My WG one is the old screw system and I almost never have to tighten it. I got my RG one over a year ago and it constantly comes loose, almost within 24 hours. Finally this past February I went in for about the fifth time and they add this "glue" to it to make the screws hold. That has worked well until this past weekend when I was walking down the street and noticed the RG was coming off my wrist! So now I have to go back to the boutique and I think this time have them send it to NY to get it fixed rather than just put the "glue" on it. It is soooo frustrating to spend so much money and constantly worry about losing the bracelet. Good luck with getting yours fixed! Keep us posted on how it goes.
I seem to be having the opposite problem! I have the new screw system as well in YG and the screws are so tight that I haven't managed to take it off!
Perhaps new screw system is not meant to be worn everyday. I love the new system because I like taking it off every night. I have noticed that I can unscrew it with my nails so that's something to consider however I never tighten it super tight.
I wish this bracelet had a hinge system instead like Hermes clic clac.
Perhaps they'll refund you and you can look for the old screw on eBay.
I wish this bracelet had a hinge system instead like Hermes clic clac.
Perhaps they'll refund you and you can look for the old screw on eBay.