Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#7,351
lishukha said:
Have you shared the specs you would like for your dream bag with your SA? You should definitely make sure you have a wishlist started. I brought up my interest in a birkin during my first visit and my SA told me the first step was to create a wish list and he took notes of the size and color I wanted right then and there, and I was able to get my birkin 30 in less than a year. Good luck!!
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I’ve just told her I would loveeee a Kelly someday, and was hoping she would ask me for specific specs. But she said “oh we will make it happen” but nothing else :( I didn’t want to seem pushy. It was my 3rd visit (but did spend about 13k throughout my visits) so I wasn’t sure what the etiquette is.
 
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#7,352
spidermann said:
I’ve just told her I would loveeee a Kelly someday, and was hoping she would ask me for specific specs. But she said “oh we will make it happen” but nothing else :sad: I didn’t want to seem pushy. It was my 3rd visit (but did spend about 13k throughout my visits) so I wasn’t sure what the etiquette is.
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Some SAs not only require spend to hit a certain threshold but they might even have you shop with them for a certain amount of time before they let a wishlist bag go.
 
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#7,353
Caramelus said:
Seen posts before saying the same but I am curious how the SA will notice. With them being so busy with customers at the boutique and other responsibilities, how would they find time to scroll through client profiles to see outside purchases?
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They look, trust me on that. The minute you ask for something, they check your profile and any SA that’s been there through their annual performance meeting with the SM will know not to dare approach their SM with a quota bag request for someone shopping at another boutique unless they are high net worth spenders. I know some SMs that are so strict that even if you drop $200k in their store they won’t offer you a quota bag because they see you are shopping at another boutique. When it comes to H, loyalty is a big deal.
 
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#7,354
Caramelus said:
Seen posts before saying the same but I am curious how the SA will notice. With them being so busy with customers at the boutique and other responsibilities, how would they find time to scroll through client profiles to see outside purchases?
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They do see. In fact, for some stores (not sure about yours), they will see profile for offering of popular items. The SMs rather lose a customer than be seen by other store SMs as taking away their customer.
 
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#7,356
katkayrgb said:
Does anyone know what the difference between a Sales Supervisor and a Sales Specialist is? When I started my journey, I connected with a Sales Supervisor. I’m wondering if this is helpful or simply neutral in the journey of getting an offer.
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Sales Associate turned Sales Supervisor?

Yes. They are the same. It's just some boutique call it keyholder, some call it sales supervisor Got it. Thanks!
forum.purseblog.com forum.purseblog.com

this is an older thread but it may give an idea :smile: The last post in the thread lists the responsibilities. I also believe that a sales supervisor gets a different commission structure in the US (part of the depts goals are reflected in compensation). In Europe, it’s my understanding that its very different. Also, when my Sales Supervisor gets promoted to management, he’s assured me that he can keep select clients.

IMO re your question, somewhat neutral, in terms of bag offers, unless your supervisor is in the leather dept (where perhaps it helps). My sales supervisor is not in the leather dept. But, we have a great relationship and I’m patient and I have a healthy spend. So, he’s been able to get me everything I want given some time. I assume that a sales specialist in the leather dept might have a more direct line to bags than a supervisor in another dept.

But, I think in practice, your individual relationship and how far your sale person is willing to advocate for you matters more.

ETA: my sales person said he can only offer me what the manager deems he is eligible to offer. So it’s not entirely up to him. And, he says criteria is not entirely logical either (there is no magic prespend equation that guarantees a prompt offer, only TPFers sharing their own individual experiences).

My local store is Madison, and I do not shop elsewhere in the US
 
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#7,358
Has anyone encountered similar situations before?
So I just received my SO after two years and my last SA's departure (the one who offered me the SO).
I have a question regarding my spendings with my new SA: I have shopped with this new SA a few times and spent around 20k on RTW and jewelry, while submitting a wishlist for a b25. Would the arrival of my old SO order wipe out all of my pre-spend thus far with the new SA, or at least partially some pre-spend still count? I wouldn't have worried or posted about this if my old SA were still here, I would be perfectly fine with having my 20k prespend wiped out, but this SO didn't come from my new SA so that's why I am wondering...
Can I continue to remind my new SA of my QB wishlist or do I have to start over from zero again? Many thanks in advance!
 
#7,363
influencerslayer said:
I haven’t heard from my SA in two weeks, after texting TWICE. Should I be worried ? Is my SA “ghosting” me
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influencerslayer said:
I am a remote shopper so I can’t just go in. I’m kind of worried
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So my question is: what are you texting your SA?
Is it:
"Hi, just touching base, hope all is well"
or
"Hi, I'm interested in this scarf, what do you think?"

With H pushing for in store clients, and how limited SA's free time is while they are in store (I'd say almost nil), AND the fact they get a substantial number of texts daily, I can see how messages fall between the cracks. In my opinion, texts like those above won't illicit a response (we can argue whether this is fair or not, or bad customer service, but this is ultimately the reality of being a remote client at Hermes).

Have you tried calling the store? If not, do so and when you speak to your SA have your list ready of items you want. Reiterate in your text message the following:

------------------------------------------

"Hi ____, great touching base on the phone today.

As per our discussion, I'm interested in the following:

Item #1, color, size
Item #2, color, size

Please let me know if you have any further questions and the preferred payment for this, thanks!

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If a guaranteed sale doesn't garner a reply, it may be time for a new SA.
 
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#7,364
influencerslayer said:
I am a remote shopper so I can’t just go in. I’m kind of worried
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U just got to accept the fact that u won’t be prioritised unless you are in the store in person.

Recently, I have been told by my SA that rtw and jewellery can only be held for customer until day end. I’m not even a remote shopper. Going to the store takes 20mins. But I may or may not be able to run to the store every time there is shipment. The SAs all know that it could be frustrating if they informed us but we are not able to get there. So, they just sell to walk in or whoever had an appointment that day.

Not sure if that is the case for you, but it could be due to such things.
 
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