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I was just curious how serious the issue is (for them). I'd try to take it back in both cases. They should give you another one. If it would have been just a loose end, their craftspeople could just burn the thread and then they could resell it again, but for a practically brand new product it is cheaper to just throw it out and give you a new one.Hi Bull, it is the actual thread coming undone.
Thank you.I was just curious how serious the issue is (for them). I'd try to take it back in both cases. They should give you another one. If it would have been just a loose end, their craftspeople could just burn the thread and then they could resell it again, but for a practically brand new product it is cheaper to just throw it out and give you a new one.
You can take it back to any Louis Vuitton in the world (except the airport stores).
Me too. Sending it away for repair would be crazy, they should just exchange.Thank you.
I contacted the LV hotline.
The employee told me to send photos.
She will send another mail about „the next steps“. I hope I can change the bag in a store not far away from my hometown.
If you have the receipt (I hope you do), it says at the bottom that you can take it back to almost any location.The employee hasn't gotten back to me yet. Yesterday on the phone, she said the bag could be mailed back to Amsterdam. That seemed a bit odd to me. I'll bring it to the LV store near my hometown on Saturday and i hope they will exchange it.
Thank you very much for replies.![]()
If this one as online order, then they don't care enough, if it is from thevstore, then is must have been tried on a few times before. Anyway, I prefer to cause these myself on my items.Hi all, I just got this belt today (Skyline), is this normal? I see hairline scratches on the buckle. The belt is brand new. Thank you for any insight![]()
Thank you so much for your advice!! I’m currently in the process to exchange itIf this one as online order, then they don't care enough, if it is from thevstore, then is must have been tried on a few times before. Anyway, I prefer to cause these myself on my items.
That’s normalDo you guys think this is normal on the Pochette Metis? The glazing starts to crack a bit in the corners where the flap bends. Bag is half year old, barely used. TIA