Is this normal for Alma Neo? Color peeling off on corners, handles and on several places on the surface. It started out with small peeling on corners after the second use and is only getting worse. It feels as if I could peel the whole color off if I wanted to. I have contacted LV three times, including when first noticed, but did not receive any help as there is no LV store in my country and bag needs to be handed in in person. During a trip to Amsterdam, I had a care specialist look at it and she said she had to send it to Paris for inspection. But there was no flexibility in terms of pick up locations. The bag needs to be picked up at the same location where handed in. I asked if a family member could pick it up in Paris after inspection, but that was not possible. So I did not send it away and have only used it a maximum of 7-8 times. The peeling is just too noticable and it looks like a cheap bag. The peeling is from normal wear on my shoulder, I always take very good care of my bags. Any advice is welcomed on how to proceed, as right now I am stuck with a bag that is only sitting in a dust bag in my closet, because I am ashamed of using it. I don't think this should be happening after such a short time when you pay for premium quality.
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