Is this a defect, is this normal for this Chanel item?

[Tina1010]

The difference looks visible in the first and last photo, not so much on the second. Personally, I wouldn’t take this bag if it were me but that’s just my preference. However, I think people won’t notice the flatness difference at first glance. I haven’t seen puffiness difference like yours before so based on that I would say more of a defect/ quality issues. Most issues I had seen are the flaps being lopsided. I don’t think the top quilts are flat just not as puffy as the ones below based on the photo but you have the bag so it might be more or less prominent. Obviously, the puffier is ideal as you mentioned but it’s all about how you feel with it. I think if you went ahead to ask the SA and the forum here again then you aren’t as happy so I would return it or exchange it to give yourself a piece of mind. The bag cost a lot and you should be happy with it.

Right. Yeah I did ask her for an exchange but didn't hear back yet. Im conflicted what to do if she doesn't have another piece for exchange. I'm afraid I've returned so many times that she may get annoyed. There's only one boutique near me so it's not like I have options to work with different SA's. This is what I mean about Chanel quality. Some people have such great luck and for me I feel like it's not meant to be. 1st bag (Neiman) I returned due to two loose stitches on the bottom and stitches that looked like they were going to come apart any day on the sides. 2nd bag (Neiman), peeling leather on chain + the base was uneven. This one I actually took to Chanel for repair and they told me I should return it.. 3rd bag (Chanel), again peeling leather on chain was the main reason for return since Chanel had told me it couldn't be repaired. It had other flaws too but I was willing to ignore them. This is the 4th bag which I thought I checked out so well but still I missed the flatness on the quilting. It's really exhausting buying a Chanel..this hasn't been a fun luxurious experience at all.

 

[chanelincali28]

Hi everyone, I originally posted this question in another thread, but think it’s more on topic to have its own discussion. I bought the grey mini flap with top handle the other day, and was told by the SA a small scratch on the top handle hardware was part of the aged gold look. In the chaos of release day I was just happy to get the bag, but since had a chance to take a closer look and there is in fact an indentation. What do you think — is this a big enough flaw to try to get fixed, or fine? Bag is perfect besides this and I want to keep her without this nagging me forever. If I should get it fixed I’d rather do asap — hopefully SA won’t think it’s unreasonable? Also curious for your purchases, what has been a dealbreaker and what have you let go? I’m sure if we all took a really close look at our bags we’d find little flaws so just trying to get other thoughts. Thanks in advance.

 

[abbynyeksi]

Hi, everyone! I would like to share you the Classic Small that I just bought last month in Neiman Marcus.....

I didn't check the bag in the boutique since it is brand new. But when the first time I took it out from its box , I know something is wrong. I compared it to the Classic Small that my sister got in Saks and mine was too off.

Kindly check the photos and see the difference. The one with the red marker is the one I got from Neiman Marcus and on the right side is the one that my sister got from Saks last June.

Please share me what you think. Is it defective or is this normal?

Thank you!

 

[MangoMilkTea]

Hi everyone,

I don’t live near this Chanel store, so I shop remotely and rely on photos from the SA to make purchasing decisions. The SA recently sent me this photo of a grey mini. I am not sure if it is just me or the lighting or bad quality photo, but I keep seeing the leather around the turn lock has a different shade of grey from the rest of the bag!

So, just want to see what everyone think! Has anyone seems something like this before?

Thanks you!

 

[chanelincali28]

Hi everyone,

I don’t live near this Chanel store, so I shop remotely and rely on photos from the SA to make purchasing decisions. The SA recently sent me this photo of a grey mini. I am not sure if it is just me or the lighting or bad quality photo, but I keep seeing the leather around the turn lock has a different shade of grey from the rest of the bag!

So, just want to see what everyone think! Has anyone seems something like this before?

Thanks you!

View attachment 5577921

It definitely looks like it! Is that part of the model?

 

[Tina1010]

I posted this on another thread which might go unnoticed so asking here as well. Not really a defect, but I want to know if marks like this indicate if the bag has been used. Thank you!

 

[880]

Hi everyone,

I don’t live near this Chanel store, so I shop remotely and rely on photos from the SA to make purchasing decisions. The SA recently sent me this photo of a grey mini. I am not sure if it is just me or the lighting or bad quality photo, but I keep seeing the leather around the turn lock has a different shade of grey from the rest of the bag!

So, just want to see what everyone think! Has anyone seems something like this before?

Thanks you!

View attachment 5577921

I see a different shade too. I agree with @chanelincali28

 

[880]

I posted this on another thread which might go unnoticed so asking here as well. Not really a defect, but I want to know if marks like this indicate if the bag has been used. Thank you!

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View attachment 5577962

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Perhaps a return which happens more and more often; given how carefully SAs show bags these days, I’m inclined to think this wasn’t a floor model, but IDK. Some of the marks might be variation, but it’s hard to tell bc of the shine and angle of the photo. Is it possible that photos and video did not show the marks? Sure, lighting in these stores isn’t the best, IDK
What I do know is that alleging that there were two bags and a conspiracy to deceive will not get you anywhere, but a flag in the file with your name

I will say that the Chanel SAs are required to prioritize clients who are physically in front of them. My SA once had to messenger me a piece on consignment to get it out of the store as her manager was going to authorize selling it to someone standing there.

With respect to any future purchase, at chanel or another brand, if you do find the perfect piece, I would recommend doing a charge send immediately. Despite whatever official rules are in place, this can be done for known clients.

JMO. I do seem to think based on reading about the experience of others that the bags get successively worse the more returns are made. Of course there is the rare person who finds the perfect one, but it seems equally if not more likely, that someone posts that they settled on the nth try.

alternatively, call your cc re contesting the store credit and try a reseller like fashionphile which lists condition and allows returns. For maximum certainty, obtain paid professional authentication prior to purchase.

note: you posted additional allegations on the other thread, so I posted a link back to this response, and I updated it to address some of your issues.

i sincerely wish you the best, but I don’t think chanel as a brand will be satisfactory for you

 

[Tina1010]

Perhaps a return which happens more and more often; given how carefully SAs show bags these days, I’m inclined to think this wasn’t a floor model, but IDK. Some of the marks might be variation, but it’s hard to tell bc of the shine and angle of the photo. Is it possible that photos and video did not show the marks? Sure, lighting in these stores isn’t the best, IDK
What I do know is that alleging that there were two bags and a conspiracy to deceive will not get you anywhere, but a flag in the file with your name

I will say that the Chanel SAs are required to prioritize clients who are physically in front of them. My SA once had to messenger me a piece on consignment to get it out of the store as her manager was going to authorize selling it to someone standing there.

With respect to any future purchase, at chanel or another brand, if you do find the perfect piece, I would recommend doing a charge send immediately. Despite whatever official rules are in place, this can be done for known clients.

JMO. I do seem to think based on reading about the experience of others that the bags get successively worse the more returns are made. Of course there is the rare person who finds the perfect one, but it seems equally if not more likely, that someone posts that they settled on the nth try.

alternatively, call your cc re contesting the store credit and try a reseller like fashionphile which lists condition and allows returns. For maximum certainty, obtain paid professional authentication prior to purchase.

note: you posted additional allegations on the other thread, so I posted a link back to this response, and I updated it to address some of your issues.

i sincerely wish you the best, but I don’t think chanel as a brand will be satisfactory for you

If you read my other post, I mentioned that I can PROVE in many ways I was sold a different bag than the one in the original photos. There is the obvious difference in the serial number, obvious difference in stamping, obvious difference in the interior. I even went as far as to zoom in on the grains of the caviar on both bags on same spots and found obvious difference. This bag was not the one that was shown to me. I was lied to and treated like a fool at the Chanel Saks! It's a horrible experience no one should have to go through. What pisses me off the most is my elderly parents spent the day on the road for this BS! And the SA who tried to make me feel like I am purposely looking for flaws while knowing the entire time I've been given the used / returned bag is unforgivable. I clearly mentioned all my concerns regarding quality problems and made it absolutely clear I wanted a new bag and they flat out lied to me.

 

[Tina1010]

If you read my other post, I mentioned that I can PROVE in many ways I was sold a different bag than the one in the original photos. There is the obvious difference in the serial number, obvious difference in stamping, obvious difference in the interior. I even went as far as to zoom in on the grains of the caviar on both bags on same spots and found obvious difference. This bag was not the one that was shown to me. I was lied to and treated like a fool at the Chanel Saks! It's a horrible experience no one should have to go through. What pisses me off the most is my elderly parents spent the day on the road for this BS! And the SA who tried to make me feel like I am purposely looking for flaws while knowing the entire time I've been given the used / returned bag is unforgivable. I clearly mentioned all my concerns regarding quality problems and made it absolutely clear I wanted a new bag and they pretended to care and flat out lied to me.

 

[880]

If you read my other post, I mentioned that I can PROVE in many ways I was sold a different bag than the one in the original photos. There is obvious difference in the serial number, obvious difference in stamping, obvious difference in the interior. I even went as far as to zoom in on the grains of the caviar on both bags and same spots and found obvious difference. This bag was not the one that was shown to me. I was lied to and treated like a fool at the Chanel Saks! It's a horrible experience no one should have to go through. What pisses me off the most is my elderly parents spent the day on the road for this BS!

Yes I read your post. In the end it’s just a bag, and I personally would not have asked my parents to drive for hours.

Ive responded politely to you regarding a scenario where yes there are two bags and a manager may have forced the sale of the one you wanted.

if you had read my post, I was saying that alleging there were two bags and a conspiracy would likely not get you far with a long distance sales associate. I’m not debating the veracity of your claim

i wish you the best of luck, but you may not find it at chanel

 

[Tina1010]

Yes I read your post. In the end it’s just a bag, and I personally would not have asked my parents to drive for hours.

Ive responded politely to you regarding a scenario where yes there are two bags and a manager may have forced the sale of the one you wanted.

if you had read my post, I was saying that alleging there were two bags and a conspiracy would likely not get you far with a long distance sales associate. I’m not debating the veracity of your claim

i wish you the best of luck, but you may not find it at chanel

I did not ask for anyone's opinion on should I have sent my parents on this drive or not. I asked for opinions on whether this bag looks used or not and you made claims about Chanel not being right for me, comments about sending my parents, which is not helpful. It's thousands of dollars out of my pocket and if I don't speak up about these problems then who will? I should be afraid and not acknowledge their ****ty customer service because they'll flag me? Who cares! Shopping for a Chanel has been nothing but a disappointment for me. I came on here to get clarification, not to be judged. Hopefully all this helps another person facing the same kind of treatment as me.

 

[waterlily112]

I posted this on another thread which might go unnoticed so asking here as well. Not really a defect, but I want to know if marks like this indicate if the bag has been used. Thank you!

Possible a return, I haven't seen any black CF's as floor model for a while so I want to think that's not the case. It's kind of odd how there are marks all over the interior though, none of my CF's look like that and I've used them for years. Does it look more like scratches or just glue residues? Kind of hard to tell from the photos. Either way, return/exchange it if you're not happy with it. I also noticed the quilts are kind of flat...another pet-peeve of mine when it comes to CF's but could be a non-issue to others.

 

[Tina1010]

Possible a return, I haven't seen any black CF's as floor model for a while so I want to think that's not the case. It's kind of odd how there are marks all over the interior though, none of my CF's look like that and I've used them for years. Does it look more like scratches or just glue residues? Kind of hard to tell from the photos. Either way, return/exchange it if you're not happy with it. I also noticed the quilts are kind of flat...another pet-peeve of mine when it comes to CF's but could be a non-issue to others.

That quilts was the other major disappointment which I didn't even bother to mention here. The bag that was set aside for me had the PERFECT quilts, perfect color and seemed like the perfect texture, exactly to my taste. You have no idea how excited I was to finally find an absolutely perfectly looking size small in silver, which some SA's have even referred to as a unicorn because it rarely comes around. The SA and I spoke at closing time and I made sure my parents arrived near opening because I did not want to loose this piece, even though it was on hold, because it was like hitting a lottery. So just imagine how I feel right now to be treated like this. Flat quilts, different texture, and marks inside.

 

[EpiFanatic]

Hi everyone,

I don’t live near this Chanel store, so I shop remotely and rely on photos from the SA to make purchasing decisions. The SA recently sent me this photo of a grey mini. I am not sure if it is just me or the lighting or bad quality photo, but I keep seeing the leather around the turn lock has a different shade of grey from the rest of the bag!

So, just want to see what everyone think! Has anyone seems something like this before?

Thanks you!

View attachment 5577921

Sorry, now that you pointed it out I cannot unsee it.