Is this a defect, is this normal for this Chanel item?

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I did not ask for anyone's opinion on should I have sent my parents on this drive or not. I asked for opinions on whether this bag looks used or not and you made claims about Chanel not being right for me, comments about sending my parents, which is not helpful. It's thousands of dollars out of my pocket and if I don't speak up about these problems then who will? I should be afraid and not acknowledge their ****ty customer service because they'll flag me? Who cares! Shopping for a Chanel has been nothing but a disappointment for me. I came on here to get clarification, not to be judged. Hopefully all this helps another person facing the same kind of treatment as me.
At the end of the day, if you know for a fact you were sold a different bag. Just return it. Why does it matter what anyone on TPF thinks? You've already returned other bags that weren't to your satisfaction so just return this one as well until you physically see the one you want to purchase. Like you said, its your money.
 
At the end of the day, if you know for a fact you were sold a different bag. Just return it. Why does it matter what anyone on TPF thinks? You've already returned other bags that weren't to your satisfaction so just return this one as well until you physically see the one you want to purchase. Like you said, its your money.
I know I was sold a different bag, that doesn't mean I want to return it. If there's nothing wrong with it, I don't want to return it. But I came here to ask if these marks happen with the use of a bag because I've never owned one before to know. A used and mishandled bag I am not ok with, hence my question.
 
Hi everyone,

I don’t live near this Chanel store, so I shop remotely and rely on photos from the SA to make purchasing decisions. The SA recently sent me this photo of a grey mini. I am not sure if it is just me or the lighting or bad quality photo, but I keep seeing the leather around the turn lock has a different shade of grey from the rest of the bag!

So, just want to see what everyone think! Has anyone seems something like this before?

Thanks you!

View attachment 5577921

I'd ask for the SA to verify that, too hard to discern from photos IMO
I have the 22a grey mini, it's hard to photograph, it is a little darker than that and mine isn't two-tone, so I doubt this is!
 
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I know I was sold a different bag, that doesn't mean I want to return it. If there's nothing wrong with it, I don't want to return it. But I came here to ask if these marks happen with the use of a bag because I've never owned one before to know. A used and mishandled bag I am not ok with, hence my question.
My advice to you is:
Just buy a pre-owned bag with a 28 day return policy.
Any 'flaws' should be listed in the bags description.
I dont bother to examine any new item I buy minutely-be it shoes bags or clothing.
If I did I would probably find imperfections or things some may perceive as 'not normal'...
I suspect that you will never find a 'perfect' bag in ANY brand because such a thing does not exist, there will always be 'something'
Either accept this or spend your money on a holiday or something else that wont cause you so much stress and anxiety.
 
My advice to you is:
Just buy a pre-owned bag with a 28 day return policy.
Any 'flaws' should be listed in the bags description.
I dont bother to examine any new item I buy minutely-be it shoes bags or clothing.
If I did I would probably find imperfections or things some may perceive as 'not normal'...
I suspect that you will never find a 'perfect' bag in ANY brand because such a thing does not exist, there will always be 'something'
Either accept this or spend your money on a holiday or something else that wont cause you so much stress and anxiety.
Thanks I understand what you're saying but I'll just say that I know there isn't a perfect bag, I'm not trying to be unreasonably picky here. Actually I saw two pieces that were constructed perfectly but I declined them because they had flat quilting and dull colored leather. It was just a matter of taste and not quality, so I know a quality bag exists and I'll have to compromise somewhere in taste, such as accepting a bag with flatter quilts as long as the texture feels right. But you see I don't want to compromise on quality at a price this high. And the reason for that is it's probably going to be my only Chanel classic handbag, it's special to me, something I want to pass down to my daughters. I don't have many luxury handbags, just a handful from the lower end luxury brands like YSL, LV and Burberry and they are perfect as far as I can tell. I'm not trying to find a perfect bag but yes I'm looking for quality. And quality means different things to different people I suppose. I want a bag that looks uniform, not peeling, no stitches coming loose, no used scuff marks, and with the right kind of look in the leather and I think that's reasonable standard to expect from Chanel.

I cannot see myself going the pre loved route. Nothing against it, but if I drive myself crazy over a popped stitch, I'll drive my self crazy worrying about the authenticity as I keep reading there are a lot of excellent fakes out there. That will be far more of a stressful experience. And since it'll be my one and only, I want it brand new from a boutique. I've just always been that way, be it a car or anything.
 
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You should return it.

Sorry to say but Chanel is not for you. This is too big of a big ticket item and the stakes are way too high for you. Shopping at Chanel should be delightful not full of stress, anxiety and need for ongoing validation.
I'm not looking for ongoing validation. I posted a question about what the marks indicate and received lengthy responses and the discussion continued. And I am sorry but I don't appreciate being told that Chanel isn't right for me. I'll decide if Chanel is for me or not. I came here looking for help since I'm a newbie, no reason for personal judgements. Yes I agree it's been stressful and I had no idea going into this this is what it'll become. But that doesn't mean it's not right for me, these are very basic quality expectations but I've had bad luck in my search so far. Good quality and good customer service is something I expect with anything I pay for, luxury good, non luxury goods, clothes, restaurants, it's not only limited to Chanel.
 
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You should return it.

Sorry to say but Chanel is not for you. This is too big of a big ticket item and the stakes are way too high for you. Shopping at Chanel should be delightful not full of stress, anxiety and need for ongoing validation.
I'm not sure why I'm even responding to this but gatekeeping someone's purchases based on your perception of their wealth is in very poor taste. One can educate without looking down on another person.
 
I'm not sure why I'm even responding to this but gatekeeping someone's purchases based on your perception of their wealth is in very poor taste. One can educate without looking down on another person.
Thank you, I appreciate you saying that. And whether I or anyone else here is wealthy or not, how anyone decides to spend very much depends on personal values. Being wealthy doesn't mean I would carelessly spend and have no regard for basic standards. The bar would be even higher.
 
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Thanks I understand what you're saying but I'll just say that I know there isn't a perfect bag, I'm not trying to be unreasonably picky here. Actually I saw two pieces that were constructed perfectly but I declined them because they had flat quilting and dull colored leather. It was just a matter of taste and not quality, so I know a quality bag exists and I'll have to compromise somewhere in taste, such as accepting a bag with flatter quilts as long as the texture feels right. But you see I don't want to compromise on quality at a price this high. And the reason for that is it's probably going to be my only Chanel classic handbag, it's special to me, something I want to pass down to my daughters. I don't have many luxury handbags, just a handful from the lower end luxury brands like YSL, LV and Burberry and they are perfect as far as I can tell. I'm not trying to find a perfect bag but yes I'm looking for quality. And quality means different things to different people I suppose. I want a bag that looks uniform, not peeling, no stitches coming loose, no used scuff marks, and with the right kind of look in the leather and I think that's reasonable standard to expect from Chanel.

I cannot see myself going the pre loved route. Nothing against it, but if I drive myself crazy over a popped stitch, I'll drive my self crazy worrying about the authenticity as I keep reading there are a lot of excellent fakes out there. That will be far more of a stressful experience. And since it'll be my one and only, I want it brand new from a boutique. I've just always been that way, be it a car or anything.

If I may offer some advice (as someone who tends to obsess over symmetry regardless of the price tag, whether its a Chanel bag or a $50 t-shirt that I had to exchange today cause one uneven stitch was driving me insane :lol:). Give yourself a break before hunting for your next bag. Every time I have to jump through burning hoops to get something - everything that can go wrong goes wrong and that leads to lingering frustration and resentment. All my best purchases were very casual, where things I wanted were magically available when I was passing by, and were to my satisfaction. If it's meant to be - it's meant to be.
 
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