Yep I tried and I can't twist it back in place because of the way the leather is passed through.
Is this a defect, is this normal for this Chanel item?
- Thread starter honeybunch
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Your SA may have a method, I'd take it to her to try or return if she can't fix it.
It's common in that most chains will get a bit twisted but it's usually easy enough to work it out. I you're unable to and it's new, I'd exchange it, request some back up!
It's common in that most chains will get a bit twisted but it's usually easy enough to work it out. I you're unable to and it's new, I'd exchange it, request some back up!
They don't have any more unfortunately
I managed to rotate the connecting link (bw the two stitched pieces) 180 and now it's a little bit better. What do you think? Before on right, after on left.
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The creasing on the top of the flap is normal. It also happens on the lambskin and calfskin flaps.
I noticed the quilts on my bag are flatter on the top near the grommets going all the way down towards the Mona Lisa pocket. Rest of the bag is ok. Does it look really bad? Luckily it's located where it's not that noticable. Do these deflate over time anyway? 
That would bother me. If it’s flat all around I’m ok with it, but it should be puffy all around. For the price it should be consistent. I say exchange it.
I'm out of the return/exchange window. I haven't been able to find a bag without one problem or another.
Your bag is gorgeous! Now that the return window has passed, you can stop thinking about the little "imperfections" and just enjoy it!
I know you said you are outside the return window but I would still reach out to your SA to ask about exchanging it. I don't like the way the quilting is different. It looks like it was made at two different times. I know it can be hard to find perfect and that probably doesn't exist, but I would want the leather to be uniform. I think at this price point, it should be the same throughout.
My SA is going to kill me .. lol. She probably already think I am picky & she will never work with me again. But I might ask just to see what she thinks. She is actually very nice and will probably allow me to return, but with the way my search has been going I'll never find the one. It's always one thing or another. As long as my bag will continue to look this way, meaning the remaining quilts won't deflate, I am ok with it. I'm so exhausted from this experience. The only reason I am being so picky is because I know I'll never by another classic Chanel again so I just want one perfect piece .. as close to perfect as possible. Why must it be so hard. .