Hi ladies. I just made my first Chanel purchase this evening and it’s a small classic flap!! I noticed the chains are twisted at the ends and was wondering if this is normal??? Pls help!! 
Is this a defect, is this normal for this Chanel item?
- Thread starter honeybunch
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Hello, issat silver hardware? Or shiny ruthenium?
But yes one of my mini’s chain is twisted like that. I can manually fix it. But it keeps coming back. I’ve yet to bring it back to Chanel for a lil fixin’? I’d love to hear everyone’s inputs on this too.
(Oh btw I saw your thread on the “next price increase”, and you were just wondering about purchasing your first Chanel in your home country or Malaysia. So I guess you’ve bought it alr!!! Congratulations
)
Hi! Yep it’s silver hardware! I walked into the store not expecting to make the purchase... but they had it in the exact combination I wanted + I was so afraid of the price increase that I just went ahead to get it [emoji5]
May I know how do you manually fix your chain? I tried so hard to twist it back into place but it didn’t work. I think cos the ends where the leather is folded and stitched together is thicker so it’s harder to manipulate the links..
May I know how do you manually fix your chain? I tried so hard to twist it back into place but it didn’t work. I think cos the ends where the leather is folded and stitched together is thicker so it’s harder to manipulate the links..
That is where the 2 ends meet. It is perfectly normal just a little twisted on a couple of the links. Just play around with them. You should be able to get them back in place.
+1. Any time I’ve had kinks in the chains of my bags with leather/chain combos, it’s straightened out with wear and/or a quick manual adjustment.
Hi Guys
I've noticed something weird going on with my so black 225 reissue. I bought it a year ago and didn't wear much (kind of going out bag and I haven't done it much last year). Somebody pointed me that the bag has a RHS bent - think it might have been like this from the outset but a. I'm not the greatest attention to detail person b. thought it was that design of the bottom causing it (but really didn't think much about it). Maybe it just got worse as I'm sure I'd have noticed it.
I'm keen to go to Chanel (as per advise I've got from After Sales people) but a bit worried it's been a year and Chanel will just tell me it's too late to escalate (I don't really want any refund etc. just fix the bag/swap with a non-defect one).
Any advise on how to talk to them?
I'm in the UK and didn't get to have my own SA (i'm buying in multiple stores there) but will be going to the New Bond store. Planning to take the hubz with me as he's very charming and literate lol (I typically lose my spiel in a second).
I will really appreciate your views.
The first pic is pretty extreme, second one is after playing a bit with the corners
I've noticed something weird going on with my so black 225 reissue. I bought it a year ago and didn't wear much (kind of going out bag and I haven't done it much last year). Somebody pointed me that the bag has a RHS bent - think it might have been like this from the outset but a. I'm not the greatest attention to detail person b. thought it was that design of the bottom causing it (but really didn't think much about it). Maybe it just got worse as I'm sure I'd have noticed it.
I'm keen to go to Chanel (as per advise I've got from After Sales people) but a bit worried it's been a year and Chanel will just tell me it's too late to escalate (I don't really want any refund etc. just fix the bag/swap with a non-defect one).
Any advise on how to talk to them?
I'm in the UK and didn't get to have my own SA (i'm buying in multiple stores there) but will be going to the New Bond store. Planning to take the hubz with me as he's very charming and literate lol (I typically lose my spiel in a second).I will really appreciate your views.
The first pic is pretty extreme, second one is after playing a bit with the corners
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Then I think you should bring it back to Chanel for them to asses.
There is only 12 months warranty now with them and I read you said it’s been a year.
Pls keep us posted.
When I saw your bag I thought it’s the nicest SO Blacks I’ve seen until I saw the the ‘issue’.
Oh bugger - it was bought on 16/10/2017. Thanks for letting me know.Then I think you should bring it back to Chanel for them to asses.
There is only 12 months warranty now with them and I read you said it’s been a year.
Pls keep us posted.
When I saw your bag I thought it’s the nicest SO Blacks I’ve seen until I saw the the ‘issue’.
Well if i play with the bottom (making it a big into flat bag like the 226 reissue i have) the issue is less pronounced. Need to think about it as can't be asked to go to the store and learn it's too late anyway. Maybe I'll ask After Sales team. Thanks!
Dear @nikka007 I’m sorry it happened to you. I also have so black chevron reissue and it has an issue too, the leather has a deep crease on the front but it wasn’t there when new. I brought it to the store and my lovely SA just said it’s normal and just gave me suggestion how to handle to prevent further ‘damage’. Mine is less than a year. I saw yours has more serious issue. I hope they can come up with the best solution for you. But pardon my lack of knowledge, my I ask what RHS means? As you said you didn’t notice it was like that from the beginning but I don’t understand how normal use can cause a bottom to bend like that. I’m a bit worried if it’s a common issue, I tend to overload my bag
Yes please give Chanel a chance to repair it, it's only few days over the warranty you'll never know! Don't wait to much. Good luck!!
RHS - right hand side, sorry analyst jargon
I honestly don't know what happened to this bag - either I'm totally not paying attention or maybe the stuffing (soft paper, bubble wrap) made it like this? Have worn the bag 3-5 times with just wallet, keyholder and phone.
Well - will then go to Chanel and chat about it this week. Will keep you posted.