Looks very tiny but it's something that would bother me as well.
Is this a defect, is this normal for this Chanel item?
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Looks very tiny but it's something that would bother me as well.
Hi, I recently purchased this m/l caviar shw classic flap. Upon closer inspections, I discovered the leather straps fraying, the burgundy interior protruding over the black exterior leather, and the burgundy bleeding through the needle points (which supposed to be a black bag?). The worst is the nip/broken leather of the front pocket where it joined main compartment. I took this back to the boutique and the manager wasn't in. The assistant manager was, agreed with the defects but wasn't authorised to do the cash refund. The manager called us a day later and said the assistant manager emailed her and said there was no defects.
We are now in dispute.
Edit: What I didn't disclosed was assistant manager lied to our face. Said she took pictures of the defects, and told us to take the bag with us because the staffs might accidentally sell it if left in the store. The manager today told us she was surprised the assistant manager didn't keep the bag in store for further inspection, and that there was no pictures taken.
We are now in dispute.
Edit: What I didn't disclosed was assistant manager lied to our face. Said she took pictures of the defects, and told us to take the bag with us because the staffs might accidentally sell it if left in the store. The manager today told us she was surprised the assistant manager didn't keep the bag in store for further inspection, and that there was no pictures taken.
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I apologise, I posted this in the wrong place so you might see double posts!
Hi, I recently purchased this m/l caviar shw classic flap. Upon closer inspections, I discovered the leather straps fraying, the burgundy interior protruding over the black exterior leather, and the burgundy bleeding through the needle points (which supposed to be a black bag?). The worst is the nip/broken leather of the front pocket where it joined main compartment. I took this back to the boutique and the manager wasn't in. The assistant manager was, agreed with the defects but wasn't authorised to do the cash refund. The manager called us a day later and said the assistant manager emailed her and said there was no defects.
We are now in dispute.
Edit: What I didn't disclosed was assistant manager lied to our face. Said she took pictures of the defects, and told us to take the bag with us because the staffs might accidentally sell it if left in the store. The manager today told us she was surprised the assistant manager didn't keep the bag in store for further inspection, and that there was no pictures taken.
Hi, I recently purchased this m/l caviar shw classic flap. Upon closer inspections, I discovered the leather straps fraying, the burgundy interior protruding over the black exterior leather, and the burgundy bleeding through the needle points (which supposed to be a black bag?). The worst is the nip/broken leather of the front pocket where it joined main compartment. I took this back to the boutique and the manager wasn't in. The assistant manager was, agreed with the defects but wasn't authorised to do the cash refund. The manager called us a day later and said the assistant manager emailed her and said there was no defects.
We are now in dispute.
Edit: What I didn't disclosed was assistant manager lied to our face. Said she took pictures of the defects, and told us to take the bag with us because the staffs might accidentally sell it if left in the store. The manager today told us she was surprised the assistant manager didn't keep the bag in store for further inspection, and that there was no pictures taken.
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Sorry about the situation you’re in. It does seem to have defects.
You’re right about Chanel’s refund/policies and how they are different by the country. Countries in Europe and Asia are the most strict with absolutely no refunds whatsoever, only store credit or an exchange for the same amount or higher cuz hey won’t refund the difference if it’s less. Doesn’t matter if it was card or cash payment. The Chanel in the US are the only ones are I know that offer full refunds/return policies within 14 days cuz customer service is gold there and it’s protective regulations for consumers by law.
I remember witnessing a scene when I was in Munich where a customer came in and said she was there 3 hours ago but changed her mind and came back to return. They gave her an absolute NO. Only store credit or exchange. She was very upset. She was clearly a tourist and was never planning to come back there so store credit was not an option. I was mind blown at how inflexible and strict they were, esp for that particular situation.
The only advice I can offer is try to contact regional management or a customer service director higher up the chain. Forget the boutique manager or the SA . Call the customer service number on the Chanel website of your country and try to plea your case and explain the situation with them. They can at least advice you on what to do or which options you may have. And for next time, if you ever plan to purchase a luxury item, I can’t emphasize how important it is to always inspect and check your handbag thoroughly before purchasing. Good luck!
The fraying is not good.....and it will only get worse over time. I just checked my medium CF and it doesn't have any of the issues you have. I would try again to get a refund or maybe they want you to exchange it instead. At least you can get a cash refund, in my country, only store credits and exchanges are allowed.
I don't know why my original post was moved to Balenciaga https://forum.purseblog.com/threads/chanel-said-these-are-not-defects.998637/.
This is a brand new bag, a birthday gift and it was brought to the Chanel's attention within the 7 days period and Chanel is trying to spin it that since it's handmade, these things happens.
I don't think so Chanel ...
Please give me a little of your time and cast a vote. Thank you!
This is a brand new bag, a birthday gift and it was brought to the Chanel's attention within the 7 days period and Chanel is trying to spin it that since it's handmade, these things happens.
I don't think so Chanel ...
Please give me a little of your time and cast a vote. Thank you!
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It's so disappointing. I wish I'd known this forum earlier. I've been a Chanel's fan for the longest time and never had issues with any of my purchases. More disappointed with the behaviours of Chanel's employees than the defects itself. I understand some time quality control are missed, but when they are, you would think Chanel apologise, take the defective product instead of trying to pass it off as handmade and it's acceptable quality for Chanel.