Is this a defect, is this normal for this Chanel item?

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Dear @nikka007 I’m sorry it happened to you. I also have so black chevron reissue and it has an issue too, the leather has a deep crease on the front but it wasn’t there when new. I brought it to the store and my lovely SA just said it’s normal and just gave me suggestion how to handle to prevent further ‘damage’. Mine is less than a year. I saw yours has more serious issue. I hope they can come up with the best solution for you. But pardon my lack of knowledge, my I ask what RHS means? As you said you didn’t notice it was like that from the beginning but I don’t understand how normal use can cause a bottom to bend like that. I’m a bit worried if it’s a common issue, I tend to overload my bag
Can you please share the tip? I have mine for over two years.
 
Can you please share the tip? I have mine for over two years.
I will. I also promised a few fellows to share in reissue thread. I just need to take a picture to explain and haven’t got a chance to do it yet. I am on a trip at the moment. But basically when you use one chain, use the front one to your shoulder. I (and saw a lot of pictures that people also) wear the back chain on my shoulder to make the chain drop a tad lower but this way, the front chain lays on the front flap and when we open it it gives stress to the leather at one line. I am not sure the crease was because of that but I took the advise as it’s no harm to follow. But since mine has already developed deep crease, it still bend on the same line when I open the bag but I try to make sure a minimum pressure by opening from/holding the inner flap. I am sure you have tons of experiences with many type of leather and style. What’s your analisys @Bibi25260 ?
 
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I will. I also promised a few fellows to share in reissue thread. I just need to take a picture to explain and haven’t got a chance to do it yet. I am on a trip at the moment. But basically when you use one chain, use the front one to your shoulder. I (and saw a lot of pictures that people also) wear the back chain on my shoulder to make the chain drop a tad lower but this way, the front chain lays on the front flap and when we open it it gives stress to the leather at one line. I am not sure the crease was because of that but I took the advise as it’s no harm to follow. But since mine has already developed deep crease, it still bend on the same line when I open the bag but I try to make sure a minimum pressure by opening from/holding the inner flap. I am sure you have tons of experiences with many type of leather and style. What’s your analisys @Bibi25260 ?
Thank you for sharing! I haven't worn mine 227 (yet) on one chain because I find the chains a bit discomfortable with thinner clothes. But if I would wear the bag that way I would also use the back chain instead of the front one! It does makes sense. I do wear a seasonal bag sometimes that way with the back chain because there's a leather piece which I like to be on my shoulder but I think I have to reconsider the front chain because I've noticed the stressing on the flap.
I wasn't into flap bags because of the not so easy in and out, but now I do have 5 Chanel flap bags (mini not counting).

I can share the following: I've noticed last year when also on a trip I left the 227 reissue up on a desk against a wall overnight a horizontal crease was developed at the back under the back pocket! It did went away when I stored it as usual lying flat and when leaving the bag upwards on couches etc the crease isn't developing. But I do find the calfskin of this so black so carefree, mine has fallen a few times and no marks at all luckily!

I would try to stuff the bag when not in use and laying it flat so the crease can be "eased" and maybe dissapear in time.

I hadn't issues with the black harware chipping but I recently discovered a wear off spot on the chain probably from my hand. I had taken it to the boutique for replacement but they said the replacement would be charged (don't know how much) and the quality manager said this black hardware will oxidize at some point which surprised me because I've read here that the chipping issue on the black hardware was now taken care of by Chanel.

My Cuba flap is from canvas and it wasn't a rich black color from the begining but with some time the cornes turned whitish, I think I will 'repair' this myself. And my SA said black canvas turns white and white canvas turns black...

Don't know what else you would like to know?
Is this your only Chanel flap bag?
 
Are you guys saying there is more beyond
- badly sawn corner (this is my hubz diagnosis, the bag is now less curved as i flattened it but the corner is visibly slightly crooked)
- chipping hardware (didn't happened so far)
????
I might sell this bag
 
Are you guys saying there is more beyond
- badly sawn corner (this is my hubz diagnosis, the bag is now less curved as i flattened it but the corner is visibly slightly crooked)
- chipping hardware (didn't happened so far)
????
I might sell this bag
Dear Nikka I didn't wanted to scare you! The chipping issue is discussed and still is for more than 2 years now here on TPF and I thought you were aware of it. I remember some members mentioning chipping immediately after purchasing and some did not have this experience so it's hard to tell which one will or not. My guess is since yours and mine haven't chipped yet the chance is it will very small.
Please take this beautiful bag to Chanel and see what they can do for you.

The chains can always be replaced.
 
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Dear Nikka I didn't wanted to scare you! The chipping issue is discussed and still is for more than 2 years now here on TPF and I thought you were aware of it. I remember some members mentioning chipping immediately after purchasing and some did not have this experience so it's hard to tell which one will or not. My guess is since yours and mine haven't chipped yet the chance is it will very small.
Please take this beautiful bag to Chanel and see what they can do for you.

The chains can always be replaced.
Oh don't worry - I've heard about chipping before but when we have already 3 potential issues... With the notion of only 1 year guarantee, I feel particularly put off this bag as I'm not comfortable paying for a chain replacement or chipping repair after paying £4280. I have a big problem here- as most of DH, my husband is not a fan of buying such expensive bags (even if I pay from my money). I tried to convince him this is a long term "investment" (=you don't buy many cheaper lower quality bags) and the bag will last forever. Doesn't sound it's the case or I have to put additional £££.

On the bag -I took out stuffing and squeezed the bag in the reissue manner and the bent sort of disappear and now hard to make a case to them, especially after full year passed. I just can't be asked to go to the store as it's a long trip and I never had there amazing experience. Going to sell it ASAP.
 
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I bought this bag over the phone and just received it today. I saw a small crack on the side of the flap. Should I keep or exchange? View attachment 4233522

Can you post a less up close shot? Its hard for me to see the bigger picture when its this close up. It looks super tiny in the picture so I want to see what it looks like from further away. I personally would exchange it since it's still unused.
 
Can you post a less up close shot? Its hard for me to see the bigger picture when its this close up. It looks super tiny in the picture so I want to see what it looks like from further away. I personally would exchange it since it's still unused.
I attached another picture below. It is kinda hard to see because it sit right above the stitch line.
 
Update on this (i reckon i was a bit intense the other day, purely due to dealing with annoying digital marketing rep:annoyed:, apologies). Have just sold this bag and purchased out of the proceeds a navy caviar jumbo :biggrin: I thought through the issues that might occur and the limited capacity of the bag when the jumbo popped out:angel:
It's a beautiful thing but I'm not the greatest person to deal with SAs in case more damage will happen.
 
Update on this (i reckon i was a bit intense the other day, purely due to dealing with annoying digital marketing rep:annoyed:, apologies). Have just sold this bag and purchased out of the proceeds a navy caviar jumbo :biggrin: I thought through the issues that might occur and the limited capacity of the bag when the jumbo popped out:angel:
It's a beautiful thing but I'm not the greatest person to deal with SAs in case more damage will happen.
I’m glad you have solved this issue. Enjoy your new jumbo, I also hope no issue happen to it. I understand the disapointment and stress dealing with it. I’m also tempted to sell this bag and get the normal quilt reissue as it seems no similar issue happen to it but I just couldn’t let this bag go. I love it so much, everything about this bag is what I’m looking for. The look, the practicality, the size but except for unwanted crease on the front flap of course! I can live with it for now just hoping it won’t develop deeper.
Have a wonderful day to you!
 
Thank you for sharing! I haven't worn mine 227 (yet) on one chain because I find the chains a bit discomfortable with thinner clothes. But if I would wear the bag that way I would also use the back chain instead of the front one! It does makes sense. I do wear a seasonal bag sometimes that way with the back chain because there's a leather piece which I like to be on my shoulder but I think I have to reconsider the front chain because I've noticed the stressing on the flap.
I wasn't into flap bags because of the not so easy in and out, but now I do have 5 Chanel flap bags (mini not counting).

I can share the following: I've noticed last year when also on a trip I left the 227 reissue up on a desk against a wall overnight a horizontal crease was developed at the back under the back pocket! It did went away when I stored it as usual lying flat and when leaving the bag upwards on couches etc the crease isn't developing. But I do find the calfskin of this so black so carefree, mine has fallen a few times and no marks at all luckily!

I would try to stuff the bag when not in use and laying it flat so the crease can be "eased" and maybe dissapear in time.

I hadn't issues with the black harware chipping but I recently discovered a wear off spot on the chain probably from my hand. I had taken it to the boutique for replacement but they said the replacement would be charged (don't know how much) and the quality manager said this black hardware will oxidize at some point which surprised me because I've read here that the chipping issue on the black hardware was now taken care of by Chanel.

My Cuba flap is from canvas and it wasn't a rich black color from the begining but with some time the cornes turned whitish, I think I will 'repair' this myself. And my SA said black canvas turns white and white canvas turns black...

Don't know what else you would like to know?
Is this your only Chanel flap bag?
Yes it is my first classic flap. Minis don’t count. I agree with you this leather is excellent. I’m not careless but not too careful either. I wear it on a trip in a crowded places, the subway, bus, security checks, cramped restaurants, you name it. And I carry my toddler whenever her little legs get tired of long walking and the bag has survived so far. When I carry my daughter, I try to keep her feet off my bag but honestly it’s envitable. This time of year she wears heavy boots. Not helping. But thank God no scratch and scuff. And I do hope it remains like that forever
 
i've found after the initial hyper excitement that I wasn't using this bag a lot (as per my previous posts) but every time i looked at it, I couldn't make a decision. That bump was an excuse ;) Think the mistake was not to get 226 version but think they showed me 227 at the time and I passed.
 
Yes it is my first classic flap. Minis don’t count. I agree with you this leather is excellent. I’m not careless but not too careful either. I wear it on a trip in a crowded places, the subway, bus, security checks, cramped restaurants, you name it. And I carry my toddler whenever her little legs get tired of long walking and the bag has survived so far. When I carry my daughter, I try to keep her feet off my bag but honestly it’s envitable. This time of year she wears heavy boots. Not helping. But thank God no scratch and scuff. And I do hope it remains like that forever
That leather is incredible so maybe I'll come back to the design one day (rather 226 size as mentioned)
 
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