If she tries UPS corporate, hopefully they will be more helpful than the experiences I've had with USPS. I had a package that I tried to get help with via the USPS. It was an expensive iPhone case that I ordered online that was updated to "delivered" status, but I never got it. I was even at home when the mail truck came to my house and I went right out to the box and got my mail and packages, but this one particular package that was supposedly delivered wasn't among them. I immediately contacted my local post office and was told that it was probably mis-delivered and that "hopefully" the person to whom it was mis-delivered would turn it in so that it could ultimately be delivered to me. WHAT? To me that was passing the buck...not to mention relying on the goodness and honesty of some unknown person. I filled out an online missing package report and got a case number for it. I checked in every day for nearly a week. Eventually I got a message from USPS that my case was closed and they concluded that the package had indeed been delivered! I suppose it was...just not to me! I never did get the original package, btw. But after getting nowhere with USPS I contacted both the company where I originally purchased the item and PayPal, which was the method of payment, and they made sure between the two of them that I ended up receiving a replacement item without paying any additional money.