I'm in need of advice..my authenticated K28 is deemed fake by Paris HQ

[theknees]

i'm so sorry to hear about the terrible outcome. OP, even though you said "keep receipt for life", in this instance would having a receipt made a difference? perhaps the bag is so vintage to them, that they are unsure, would a receipt from Hermes have changed their decision?
as this bag is not as common and widely popular, isn't it surprising though that a fake would be make of it
i know everyone is talking about the outcome from H and getting back money from the reseller. but what of bababebi's authentication then?
everyone is also quick to blame the reseller and say that she gave the OP a different bag from what was in the photos sent to bababebi. that that's the only explanation to this. that is not guaranteed. what if that's not true and it really was that Hermes HQ is the one making the mistake. i do recognise the background in the photos and I can guess who the reseller is. i know that the person is not some newbie seller. i find it hard to believe that this reseller would do something like this, to risk their business and tarnish their own rep.
in the US you can purchase and do returns. what if someone returns a super fake? one would not expect that every purchase from resellers, reputable websites, fashionphile, or even from how about boutiques themselves, that we would have to retake photos and send it to be authenticated again?

 

[Meta]

Perhaps I’ve misunderstood, but I thought the photos the OP posted in this thread were taken by her before sending the bag for authentication.

Please see OP's post which I quoted from the first page.

@tonkamama.... Unfortunate the bag was not sold with original purchase document. But she was able to provide the set of pictures which were used for authentication. I've forwarded those pics along with @bababebi certificate to the store manager. Now I'm waiting to see what the next step looks like.

 

[PJW5813]

Perhaps I’ve misunderstood, but I thought the photos the OP posted in this thread were taken by her before sending the bag for authentication.

I don't think so.
OP asked the seller to send pics to bababebi for authentication before she bought the bag.
I think those are the pictures she shared here.

 

[Hermes Nuttynut]

^^^ OK. Thanks for clarifying. ^^^

 

[tonkamama]

Yes ... just to clarify... those photos posted on earlier page were taken and provided by the reseller (in which I also recognized the same background being used when I checked out the reseller’s other items on their website ) OP didn’t take any photo after she received the bag from the reseller.

I don't think so.
OP asked the seller to send pics to bababebi for authentication before she bought the bag.
I think those are the pictures she shared here.

^^^ OK. Thanks for clarifying. ^^^

 

[Hermes Nuttynut]

Yes ... just to clarify... those photos posted on earlier page were taken and provided by the reseller (in which I also recognized the same background being used when I checked out the reseller’s other items on their website ) OP didn’t take any photo after she received the bag from the reseller.

Thanks for the clarification tonkamama.

 

[A1aGypsy]

Why do you persist in this? I am sure OP looked at the bag? Should she have re-photographed and had another authentication carried out if it appeared to be the same bag? Are we to suspect that every respected reseller somehow has multiple copies of the same bag to sell -- especially one in this unusual style and color? This is an unfair blame of the OP IMHO.

I can answer because I guess I did it as well. I’m only suggesting she get photos from H in the hopes that she can get her money back from the reseller and she doesn’t have difficulty. *if* there is a chance it wasn’t the same bag (I have no idea who the seller is) then those pictures could help her tremendously as opposed to the seller saying “Hermès made a mistake, you assumed the risk, I am not to blame”. The only other possibilities are that three people at Hermès made a mistake or the bag was not sold in the proper way from Hermès so they have deemed it “a fake” (which seems unlikely given the wording of their last correspondence).

I feel TERRIBLY for the OP and do not intend to blame her in the least.

 

[EmileH]

I’m so very sorry to hear the outcome. [emoji255]

 

[lovlouisvuitton]

OP?

I have been following this Thread since you created it & like everyone else, was really hoping for a positive outcome from H. You have shown strength & patience throughout this entire ordeal & I commend you for it. Others, like myself, would be beside myself. Please know everyone who posted on this Thread & has been following this Thread was sincerely hoping you would be reunited with your Kelly. I'm so, so sorry the outcome wasn't in your favor. There has been a grave injustice done at your expense & now an authentic H gets to be destroyed. Why? Because H don't even know their own products.

 

[Juda]

.

 

[tonkamama]

.

 

[SupaUltra_J]

I have read every single reply in this post, each, thoroughly. I can't say enough times how much I appreciate everyone's feedback, opinion, thoughts, and the share of feelings. Thank you all for going through this with me. I feel blessed.

The latest feedback from Hermes is very unfortunate. I hope they include more information in their Letter of Expertise and Affidavit. Once when I receive them I will share the content here just so we can all gain some transparency to Hermes' procedures.

I also appreciate the generous analysis on the possible scenarios which could have led to the outcome. Without complicating things I just want to touch on the fact that I trust due diligence had been carried out prior to my purchase and after unboxing to a satisfying extent. I also had the opportunity to take a couple more photos just to share on tPF my joy of obtaining such a find. Link to the post was mentioned in an earlier post.

I promise to bring a proper closure to this post/case once when all the dust settles. Till then, please accept my sincere gratitude and let's continue enjoying our orange goodies in good health.

 

[papertiger]

i'm so sorry to hear about the terrible outcome. OP, even though you said "keep receipt for life", in this instance would having a receipt made a difference? perhaps the bag is so vintage to them, that they are unsure, would a receipt from Hermes have changed their decision?
as this bag is not as common and widely popular, isn't it surprising though that a fake would be make of it
i know everyone is talking about the outcome from H and getting back money from the reseller. but what of bababebi's authentication then?
everyone is also quick to blame the reseller and say that she gave the OP a different bag from what was in the photos sent to bababebi. that that's the only explanation to this. that is not guaranteed. what if that's not true and it really was that Hermes HQ is the one making the mistake. i do recognise the background in the photos and I can guess who the reseller is. i know that the person is not some newbie seller. i find it hard to believe that this reseller would do something like this, to risk their business and tarnish their own rep.
in the US you can purchase and do returns. what if someone returns a super fake? one would not expect that every purchase from resellers, reputable websites, fashionphile, or even from how about boutiques themselves, that we would have to retake photos and send it to be authenticated again?

Agreed

Aside from that I think it highly improbable that anyone would counterfeit a Mou, I mean seriously, why would they? Most people couldn't even identify a Mou or a Kelly Flat as H, Someone at H needs new glasses.

 

[Lilikay]

Dear OP,
I’ve been following this thread since the beginning also hoping for the best to come out.
I’m so very sorry to hear that the worst has happened and I can only imagine how devastating this can be, for many reasons. It’s not only the money, but the hunt, the process of having it authenticated before buying, the anticipation, the excitement of the purchase, the growing passion for your beloved bag and then having to face this nightmare and this irreparable loss.
It doesn’t matter anymore who is right and who is wrong, as far as you can have your money back. At least you can use it to pave the way to get a new bag from a H store.
Wishing you all the best.

 

[meowlett]

Hugs to OP. I am so sad to hear the final H verdict.