Hermes Repair/Refurbish policy - Official Spa Thread

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Hello hermes experts!! I bought a preloved epsom Azap on a bit of a whim. It's in generally excellent condition, but the glazing has worn off significantly, so that there's basically bare leather edges in some places. Aesthetically, it doesn't bother me (it's hardly noticeable, to be honest) so I'd rather hold off sending it to the spa until it's in need of more substantial rehab. But I'm wondering if using it with the edges exposed is risking more substantial damage than if I had it reglazed. Is the prudent thing to send it in now, or can I hold off?
 
Hi experts!

Does anyone know the latest cost to replace a clochette, lock, and keys? The latest information I could find was $150 from 2008, and I imagine it is significantly more expensive now heh.

Thank you!
 
Hello all! I just got my first Birkin! Yay! A B30 in Togo with gold hardware. The bag is in great condition except it is missing the lock, key and clochette, and the Hermes stamp is starting to fade.

I want to get the bag sent to the spa to redo the stamp and get a replacement for the lock, key and clochette. I am in Toronto. Should I simply take the bag into the store and ask them to help me with these issues?

thank you!
 
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Hello all! I just got my first Birkin! Yay! A B30 in Togo with gold hardware. The bag is in great condition except it is missing the lock, key and clochette, and the Hermes stamp is starting to fade.

I want to get the bag sent to the spa to redo the stamp and get a replacement for the lock, key and clochette. I am in Toronto. Should I simply take the bag into the store and ask them to help me with these issues?

thank you!
Congratulations! Your new B sounds heavenly... My advice would be yes, go to the boutique, they would be the best source for a new lock, key and clochette. As for reguilding the stamp, I’ve seen differing opinions on if they can, if they will, etc., so perhaps someone who has successfully done that and can weigh in.
 
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I've read every single post on this thread and have enjoyed seeing the before/after photos, so I thought I'd share mine.

I bought a pre-loved Gold buffalo skipper Valise Galop B50. I went to the Madison store on September 15th and was given an October 21st estimated return. It was available for pickup on October 12th. They painted, cleaned, and conditioned my bag and replaced the clochette.

I was pretty pleased with the final product, while they did give me new dust bags, they got orange paint on the original dust bag.

These images are from TheRealReal, you can see several markings, a large scuff on the bottom right of the front.
HER208159_1_enlarged.jpgHER208159_3_enlarged.jpgHER208159_4_enlarged.jpg

BEFORE: Close-ups of the damage.
61848730505__5A2E771E-BD42-49CD-B849-849496A6516E.jpg61848733031__54CED069-62FA-4C4F-8ED9-120D64EA9DC5.jpg61848735436__7BD3C3A6-C18C-49D9-82B0-472F59368FD8.jpg

AFTER:
The color of the shapes will match the one in the 'before' photos highlighting problem areas.
IMG_7741.jpgIMG_7740.jpgIMG_7738.jpgIMG_7737.jpg

Price breakdown is here
 
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Speaking of Gold, I don't actually know if that's the color and I forgot to ask the SA. I know the color looks different depending on lighting, but I'd appreciate it if anyone can confirm/guess if it indeed Gold.
Judging from your pictures it's very likely the color is gold, of course it's always hard to tell with lighting. Especially in the last 3 pictures the color looks very similar to pictures of my gold GP.
 
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Hi All,

Talk to me about pre-owned Courchevel and Epsom leather products. I found a few pre-owned bags I like but the damage is there; corner wear, rubbing of edges, a few scratches. I know I can submit the bags to Hermes spa but can they repair the damage? I want to manage my expectations. Will they be able to paint corners? Paint over scratches? (I know these leathers are not as easy as Clemence, for example) Paint edges? Buff out scratches in hardware? Please help before I spend money on a dud that can't be fixed.
FYI- I don't mind a pre-owned bag but I would like it restored to its optimum if possible.
 
Hi All,

Talk to me about pre-owned Courchevel and Epsom leather products. I found a few pre-owned bags I like but the damage is there; corner wear, rubbing of edges, a few scratches. I know I can submit the bags to Hermes spa but can they repair the damage? I want to manage my expectations. Will they be able to paint corners? Paint over scratches? (I know these leathers are not as easy as Clemence, for example) Paint edges? Buff out scratches in hardware? Please help before I spend money on a dud that can't be fixed.
FYI- I don't mind a pre-owned bag but I would like it restored to its optimum if possible.
Perhaps post this questions in Docride's Lazurus thread.
She is truly the guru when it comes to knowledge of what can be spa'd renovated or is beyond help.
I would Probably try and link images of the bags that you are referring to so that she can advise you properly.
good luck!
 
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Here are a few example photos. This is epsom leather. I notice this kind of thing a lot on epsom and courchevel leathers.
 

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Hi All,

Talk to me about pre-owned Courchevel and Epsom leather products. I found a few pre-owned bags I like but the damage is there; corner wear, rubbing of edges, a few scratches. I know I can submit the bags to Hermes spa but can they repair the damage? I want to manage my expectations. Will they be able to paint corners? Paint over scratches? (I know these leathers are not as easy as Clemence, for example) Paint edges? Buff out scratches in hardware? Please help before I spend money on a dud that can't be fixed.
FYI- I don't mind a pre-owned bag but I would like it restored to its optimum if possible.
I can't help you out with these specific leathers, but I got my GP 36 back a few months ago and they did a really good job on the corners (Nagonda leather).
IMG_20200916_092301.jpgIMG_20201231_142140.jpg
 
I can't help you out with these specific leathers, but I got my GP 36 back a few months ago and they did a really good job on the corners (Nagonda leather).
View attachment 4942322View attachment 4942323
Thank you so much for this. Looks like they dyed it but if Hermes is working on it I trust them completely to do whatever is best for the bag. Love it! Hope they’d be able to do that for epsom or courchevel.
 
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