Hermes Repair/Refurbish policy - Official Spa Thread

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#2,206
hi everyone! I've recently bought my first vintage kelly 28 from a reseller but I think the original owner lost the strap and the keys to the padlock. Can I order a new strap from the boutique? And how do I remove the padlock? =) any info would be very helpful please.. im so excited to have my new bag! Screenshot_20200828-184852_OneDrive.jpg
 
#2,207
Polypocket said:
hi everyone! I've recently bought my first vintage kelly 28 from a reseller but I think the original owner lost the strap and the keys to the padlock. Can I order a new strap from the boutique? And how do I remove the padlock? =) any info would be very helpful please.. im so excited to have my new bag! View attachment 4832744
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Yes, you can order a new strap, clochette, lock, and keys.

They will likely request that you submit your bag at the time of your request so that the craftsman can make boxcalf accessories that best match the patina of your bag.

Use a bolt cutter to cut the lock.
 
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#2,208
SpicyTuna13 said:
Yes, you can order a new strap, clochette, lock, and keys.

They will likely request that you submit your bag at the time of your request so that the craftsman can make boxcalf accessories that best match the patina of your bag.

Use a bolt cutter to cut the lock.
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Omg thanks so much !! Im so excited!! I have been dreaming for a box calf kelly for so many years! Will bring it into the boutique when lockdown is over!!yippee!! I will show u guys before and after shots of my bag. I really hope it will be refurbished to like almost new!!!
 
#2,209
Polypocket said:
hi everyone! I've recently bought my first vintage kelly 28 from a reseller but I think the original owner lost the strap and the keys to the padlock. Can I order a new strap from the boutique? And how do I remove the padlock? =) any info would be very helpful please.. im so excited to have my new bag! View attachment 4832744
Click to expand...

I don't think padlocks are hard for a locksmith to open.
 
#2,210
Polypocket said:
hi everyone! I've recently bought my first vintage kelly 28 from a reseller but I think the original owner lost the strap and the keys to the padlock. Can I order a new strap from the boutique? And how do I remove the padlock? =) any info would be very helpful please.. im so excited to have my new bag! View attachment 4832744
Click to expand...
There are videos on YouTube that will help you open the lock :)
 
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#2,211
Hi all! Posting for a friend, that was sanitizing with Lysol in her room, and accidentally a drop of it somehow flew to her K which was 3 ft away... and she tried to dab it with the towel and the color came off :amazed: anyone has any experience or ideas on how to fix this?
also how long ( if Spa can fix it) it will take? Or Leather Surgeon recommended?
Thanks in advance! 332D49D9-80DC-4989-9918-EA00BC59E79F.jpeg
 
#2,212
Hi All!

I was hoping to get some information on Hermes Spa and how well they can treat scratches.

I have been through several pages on this forum and can’t really find the answer. Someone had posted that Hermes has treated a scratch on a Box Leather but didn’t specify if color was lost and then recolored again.

Would any of you know if Hermes Spa can recolor the leather where deep and superficial scratches begin to show lighter color for either Box Leather or Vache Hunter? This is for the front and back sides of the bag.

I have read that Hermes Spa can recondition these types of leathers but I also read that Hermes does not recolor.

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#2,214
GreggyG said:
Hi All!

I was hoping to get some information on Hermes Spa and how well they can treat scratches.

I have been through several pages on this forum and can’t really find the answer. Someone had posted that Hermes has treated a scratch on a Box Leather but didn’t specify if color was lost and then recolored again.

Would any of you know if Hermes Spa can recolor the leather where deep and superficial scratches begin to show lighter color for either Box Leather or Vache Hunter? This is for the front and back sides of the bag.

I have read that Hermes Spa can recondition these types of leathers but I also read that Hermes does not recolor.

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They do recolor, they just won't change color. This might just need polishing. But that does not look like Box to me, more like Hunter.
 
#2,215
Luvas8 said:
Hi all! Posting for a friend, that was sanitizing with Lysol in her room, and accidentally a drop of it somehow flew to her K which was 3 ft away... and she tried to dab it with the towel and the color came off :amazed: anyone has any experience or ideas on how to fix this?
also how long ( if Spa can fix it) it will take? Or Leather Surgeon recommended?
Thanks in advance! View attachment 4841491
Click to expand...
If she uses Leather Surgeons, she may not be able to use Hermes after-sales care going forward. They do not like to take bags that have been treated elsewhere.
 
#2,217
I'm so glad to find this thread before starting a new one. I'm looking to purchase a vintage Kelly with a blind stamp of 1974 in Courchevel. Its in decent shape for its age but the leather piece that holds the metal hardware of the handle to the bag needs to be replaced. Can H Spa replace the leather pieces and get it back in good condition overall?

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#2,218
Purse-o-holic said:
I'm so glad to find this thread before starting a new one. I'm looking to purchase a vintage Kelly with a blind stamp of 1974 in Courchevel. Its in decent shape for its age but the leather piece that holds the metal hardware of the handle to the bag needs to be replaced. Can H Spa replace the leather pieces and get it back in good condition overall?




I would probably post images on Docride's thread 'can this Hermes bag be saved' (or similar title) as she knows everything and what Hermes spa cant or dont fix she seems to be be able to offer informed advice
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