Hermes Repair/Refurbish policy - Official Spa Thread

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#2,221
Purse-o-holic said:
I'm so glad to find this thread before starting a new one. I'm looking to purchase a vintage Kelly with a blind stamp of 1974 in Courchevel. Its in decent shape for its age but the leather piece that holds the metal hardware of the handle to the bag needs to be replaced. Can H Spa replace the leather pieces and get it back in good condition overall?

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Yes, Hermes can replace the leather peice holding the handle on. I’ve had it replaced on my vintage Kelly. It was around $700 usd including a spa treatment. Also, keep in mind Hermes won’t work on bags worked on by others. I’d leave it for them to restore it especially with the contrast stitching. JMHO
 
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#2,222
I'm hoping buy this preloved and trying to figure out if the white marks (along the left side) can be repaired by the hermes spa. I have been reading through this thread and can't figure out if these marks count as a 'crack' that will show after a spa service of scuff that can be buffed out? Any ideas? thank you!
birkinrepairs.jpg
 
#2,223
Purse-o-holic said:
I'm so glad to find this thread before starting a new one. I'm looking to purchase a vintage Kelly with a blind stamp of 1974 in Courchevel. Its in decent shape for its age but the leather piece that holds the metal hardware of the handle to the bag needs to be replaced. Can H Spa replace the leather pieces and get it back in good condition overall?

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Yes, Hermes should be able to Spa it for you :). My Kelly is still at the spa & I was quoted $1k usd to replace the handles completely.
 
#2,224
Birdiebag said:
I'm hoping buy this preloved and trying to figure out if the white marks (along the left side) can be repaired by the hermes spa. I have been reading through this thread and can't figure out if these marks count as a 'crack' that will show after a spa service of scuff that can be buffed out? Any ideas? thank you!
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a Well loved B. Spa should restore her glory. Please post after pic if u do send her off for spa.
 
#2,225
Hi, I'm on my way back from my local boutique, I just brought my 12 year old pre-owned GP 36 in for Spa treatment after calling yesterday for an appointment. The SA was friendly but not very talkative (I don't fit the standard target group here - at least 25 years older than me and decked out with luxury goods) and only took a short look at the bag before noting down my details and the repair order. No questions about the bag, where it was bought, etc. It's going to be sent to Paris, but I'm a bit bummed that it might take 3-4 months. I hope it will be back sooner. I made some before pictures so I can show you the results when I get it back!
 
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#2,226
I dropped my 25+ y/o CDC in black box silver hardware off at my boutique in July because I noticed the stitching has come undone (its served me very well for all these years!) just got quote today £210 for total re-stitch and clean and polish.
the actual restitching was only £125 its the cleaning and finishing made up the rest-its a yes from me-hopefully I'll get another 20+ years of use from her-god willing
 
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#2,227
Purse-o-holic said:
I'm so glad to find this thread before starting a new one. I'm looking to purchase a vintage Kelly with a blind stamp of 1974 in Courchevel. Its in decent shape for its age but the leather piece that holds the metal hardware of the handle to the bag needs to be replaced. Can H Spa replace the leather pieces and get it back in good condition overall?

I just saw your post on Doc's thread and rather than jumping in on that thread( but rather waiting for Docs professional and learned response) If indeed the interior zip Has been replaced then Hermes will not touch the bag and you will need to use an independent repairer to sort the handles out.
Therefore Doc would be your go-to for that as she is an expert at refurbishing Hermes bags.
Meanwhile see what she says.
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#2,228
Hi there,
I just bought a vintage Kelly Canvas (stamp J with a circle - 1980) yesterday at an auction. The condition seems pretty good, but there is a small spot in the front and the edges are a bit worn out, so I was thinking of sending it to the Spa. It will be anyway more of a Summer bag and I dont mind the months of waiting time when the beauty is in the Spa.
I dont have the bag in my hands yet, but already thinking if I should go for an authentication before bringing it to the Spa. As it is a vintage bag and the seller is a well-known auction house, I doubt it is a fake. What do you think, better being safe than sorry? :smile:
Beside that, I really hope the Kelly never got a refurbishment before - and if, only from Hermes!

Thank you in advance!

Kelly Canvas2.jpg

Kelly Canvas.jpg
 
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#2,229
basia.b said:
Hi there,
I just bought a vintage Kelly Canvas (stamp J with a circle - 1980) yesterday at an auction. The condition seems pretty good, but there is a small spot in the front and the edges are a bit worn out, so I was thinking of sending it to the Spa. It will be anyway more of a Summer bag and I dont mind the months of waiting time when the beauty is in the Spa.
I dont have the bag in my hands yet, but already thinking if I should go for an authentication before bringing it to the Spa. As it is a vintage bag and the seller is a well-known auction house, I doubt it is a fake. What do you think, better being safe than sorry? :smile:
Beside that, I really hope the Kelly never got a refurbishment before - and if, only from Hermes!

Thank you in advance!

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What a treasure! I recently brought a second hand bag to Hermès for a Spa treatment and I did not have it authenticated beforehand. But I looked at uncountable articles and pictures of genuine and fake bags before I deemed it probably was authentic (and I couldn't believe that a fake would look this good after 12 years of heavy use). Authentication service might save you some time here. I agree it might be a bit embarrassing to turn up at Hermès with a fake bag. But an auction house might be a quite reliable source. Good luck!
 
#2,232
my peko said:
The Hermes stores in Asia particularly in Hk is quite strict (I prefer to use the word mean). I once asked a SA if I can bring back a vintage Hermes bag for refurbishment and the SA told me " We will not accept any unknown bags not bought from our store for refurbishment. I will also email all stores not to accept it. "

Even if it is an authentic vintage piece? What if I inherit it?

Please note that I am a regular and this is how she answered. I do not like her attitude because I find it rude but how unfortunate she is my SA from day one !:sad:
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That's awful! Especially telling other stores not to help you! Maybe call Paris and ask them what you should do. They may give you a work-around.
 
#2,234
basia.b said:
Hi there,
I just bought a vintage Kelly Canvas (stamp J with a circle - 1980) yesterday at an auction. The condition seems pretty good, but there is a small spot in the front and the edges are a bit worn out, so I was thinking of sending it to the Spa. It will be anyway more of a Summer bag and I dont mind the months of waiting time when the beauty is in the Spa.
I dont have the bag in my hands yet, but already thinking if I should go for an authentication before bringing it to the Spa. As it is a vintage bag and the seller is a well-known auction house, I doubt it is a fake. What do you think, better being safe than sorry? :smile:
Beside that, I really hope the Kelly never got a refurbishment before - and if, only from Hermes!

Thank you in advance!

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That's a reputable auction house - you should be fine, and the bag will look great when it's done :)
 
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