Hermes Repair/Refurbish policy - Official Spa Thread

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Hi everyone!
I just bought my first B25 for Christmas and decided to take the plastic off after reading about the issues that can be caused to the hardware.
Now, just a couple of days later, I noticed the feet already show some hairline scratches and I am quite surprised since I have just keep the bag at home being basically in lockdown here in Italy. I just moved her from one room to another!
I knew it would have happened but I wasn't expecting it this early.
You have some kind of advice to take the scratches out or is it even possible?
Can the spa polish them at a certain point?
Thank you very much in advance!
 
Hello everyone,

Has anyone here experienced using the bag after H spa with the recolored on leather scratches or corners ?I am wondering if this color H spa use will last quite permanent if you don‘t scratch the same part again? Is this part will become more sensitive than the original dyed leather on the bag?
Thank you and appreciate any experience you might have.
 
I can't help you out with these specific leathers, but I got my GP 36 back a few months ago and they did a really good job on the corners (Nagonda leather).
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@Croissant
Dear Croissant,

H Spa did a very good job on your bag. What is your feeling about the recolored corner on your bag? Does the color seem to last long like Original if you do not scratch that same part again?
Best Regards,

Suthy
 
Hi guys, I'm looking at buying a bag but was wondering if this is something hermes spa would fix as this is not the outside of the bag?

This is under the flap of the bag
 

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Hi guys, I'm looking at buying a bag but was wondering if this is something hermes spa would fix as this is not the outside of the bag?

This is under the flap of the bag
My understanding is that H Spa won't refurbish the interior of a bag only the exterior.
If you dont mind me adding I cant actually see any problem with this bag aside from natural creasing in the leather where the flap bends.
Am I missing something?
Also it may be an idea to post this image on Docrides Lazurus thread-she may able to give advice on how to refresh the interior of this bag
 
My understanding is that H Spa won't refurbish the interior of a bag only the exterior.
If you dont mind me adding I cant actually see any problem with this bag aside from natural creasing in the leather where the flap bends.
Am I missing something?
Also it may be an idea to post this image on Docrides Lazurus thread-she may able to give advice on how to refresh the interior of this bag

Ohhhh I'm quite new to H bags... is the creasing usual? It just seems like a pretty big crease to me. The description of the bag was that the leather was quite loose and when I requested pics it seems quite loose /bubbly to me and was wondering if there was anyway to reverse that a bit? I shall try looking for that thread, thanks!
 
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Hi everyone!
I just bought my first B25 for Christmas and decided to take the plastic off after reading about the issues that can be caused to the hardware.
Now, just a couple of days later, I noticed the feet already show some hairline scratches and I am quite surprised since I have just keep the bag at home being basically in lockdown here in Italy. I just moved her from one room to another!
I knew it would have happened but I wasn't expecting it this early.
You have some kind of advice to take the scratches out or is it even possible?
Can the spa polish them at a certain point?
Thank you very much in advance!
[/


If there are only hairline scratches, you should use it and enjoy your bag until the hardware needs to be replaced. I know it costs around $550.

I bought Docrite's hardware detailing kit to buff the scratches out. It helped but scratches are still there.
 
Hi everyone, Does anyone know if hermes repairs vintage jackets? a local dry cleaner ruined my Hermes vintage jacket! Before the cleaning the jacket looks mint. The solvent the dry cleaner used caused black dye stains/ color transfers all over the jacket, besides the visible stains, the signature Hermès orange color now is darkened. I am really sad! I am sure the dry cleaner is unable to reverse it to the original. Does anyone know if hermes will take the request? I hope they can restore and redye for me. Do you think I can just go in store and ask for help? Thanks so much in advance!
 

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Hi everyone, Does anyone know if hermes repairs vintage jackets? a local dry cleaner ruined my Hermes vintage jacket! Before the cleaning the jacket looks mint. The solvent the dry cleaner used caused black dye stains/ color transfers all over the jacket, besides the visible stains, the signature Hermès orange color now is darkened. I am really sad! I am sure the dry cleaner is unable to reverse it to the original. Does anyone know if hermes will take the request? I hope they can restore and redye for me. Do you think I can just go in store and ask for help? Thanks so much in advance!
So sorry this has happened to you! Those look like burn marks from an iron, TBH. Not sure that it's possible to fix this... Have you tried getting an opinion from a specialist dry cleaner (look for ones who advertise for couture maintenance)?
Alternatively, ask your boutique if they can recommend a specialist cleaner. I think only leather has spa service done by H themselves.
 
So sorry this has happened to you! Those look like burn marks from an iron, TBH. Not sure that it's possible to fix this... Have you tried getting an opinion from a specialist dry cleaner (look for ones who advertise for couture maintenance)?
Alternatively, ask your boutique if they can recommend a specialist cleaner. I think only leather has spa service done by H themselves.
Thank you so much for your reply!
I thought H also repairs jewelry and garments, so only leather garments?

Yes, I did try to contact some specialist cleaners and I’m waiting for their quotes. Hopefully they can fix it.
 
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