Hermes Repair/Refurbish policy - Official Spa Thread

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#2,281
Hello,
I am contemplating purchasing a Birkin from a VERY reputable vendor but before I purchase, I'd thought I'd ask about Birkin Hardware.
This bags hardware has pitting, staining, and scratches. I plan on sending it to the spa, and my question is what can the spa do to improve the look?

Thank you,
Maya

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#2,282
Hermes spa can replace the old hardware with a new one, restitch the bag, do some color touch ups where needed, replace panels or handles and the list is long . You can't change the color of the hardware or the color of the bag . Sending a bag to hermes spa can take min 10 months and the wait period might extend .

My advise is to go to an H store near you and show them the pictures before buying the bag . Ask them what they can do and how much will it be then decide if it is worth it . You might not like the spa price and it will add up to the price you already payed to the reseller . You might find a bag in better condition for the price of this bag + spa fee . On the other hand , you might buy this bag at a low price then send it to h spa and it will total up to way less than the reselling price of an excellent bag .
 
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#2,283
Hi everyone! New to the Purseblog and I need some expert opinion. I bought a Birkin 35 from a reputable seller on Vestiaire Collective and she said the bag had gone to the Hermes Spa for “Nettoyage, maquillage, astiquage” (probably means touch ups) and I received the bag today. I can see the top has been retouched, but does this look like Hermes Spa work since the coloring is uneven in places? I kind of have my doubts but I am not an expert. Thanks a lot!
 

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#2,284
joelle644 said:
Hi everyone! New to the Purseblog and I need some expert opinion. I bought a Birkin 35 from a reputable seller on Vestiaire Collective and she said the bag had gone to the Hermes Spa for “Nettoyage, maquillage, astiquage” (probably means touch ups) and I received the bag today. I can see the top has been retouched, but does this look like Hermes Spa work since the coloring is uneven in places? I kind of have my doubts but I am not an expert. Thanks a lot!
Click to expand...
No, that wouldn’t pass Hermes inspection, that’s crap work.
 
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#2,286
joelle644 said:
Hi everyone! New to the Purseblog and I need some expert opinion. I bought a Birkin 35 from a reputable seller on Vestiaire Collective and she said the bag had gone to the Hermes Spa for “Nettoyage, maquillage, astiquage” (probably means touch ups) and I received the bag today. I can see the top has been retouched, but does this look like Hermes Spa work since the coloring is uneven in places? I kind of have my doubts but I am not an expert. Thanks a lot!
Click to expand...

How dare she blame a Hermes Craftsman for that work!
I would ask her for a copy of the Spa receipt no receipt equals-return, chargeback or cost to have it done properly.
 
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#2,288
Suthy35 said:
Hello everyone,

Has anyone here experienced using the bag after H spa with the recolored on leather scratches or corners ?I am wondering if this color H spa use will last quite permanent if you don‘t scratch the same part again? Is this part will become more sensitive than the original dyed leather on the bag?
Thank you and appreciate any experience you might have.
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this is a very belated response but I took my black box Kelly in for a spa service around 5-6 years ago. It came back in great condition, but I started noticing recently that the corners were losing their colors so I dropped it off at the Madison Ave store again last month. It’s supposed to be ready in a couple of months so I’ll be sure to post some before/after photos.

To answer your questions, the fix is not permanent but I’m not sure if they are necessarily more susceptible to wear and tear. I think it might be the nature of the leather in my case.
 
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#2,289
Allurex112 said:
this is a very belated response but I took my black box Kelly in for a spa service around 5-6 years ago. It came back in great condition, but I started noticing recently that the corners were losing their colors so I dropped it off at the Madison Ave store again last month. It’s supposed to be ready in a couple of months so I’ll be sure to post some before/after photos.

To answer your questions, the fix is not permanent but I’m not sure if they are necessarily more susceptible to wear and tear. I think it might be the nature of the leather in my case.
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I hope everyone notes that you stated that sent your bag for spa 5-6 YEARS ago
and it is only after all that time you are just starting to notice some corner colour loss again.
 
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#2,292
joelle644 said:
Hi everyone! New to the Purseblog and I need some expert opinion. I bought a Birkin 35 from a reputable seller on Vestiaire Collective and she said the bag had gone to the Hermes Spa for “Nettoyage, maquillage, astiquage” (probably means touch ups) and I received the bag today. I can see the top has been retouched, but does this look like Hermes Spa work since the coloring is uneven in places? I kind of have my doubts but I am not an expert. Thanks a lot!
Click to expand...

Have you had this bag authenticated?
 
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#2,293
joelle644 said:
Hi everyone! New to the Purseblog and I need some expert opinion. I bought a Birkin 35 from a reputable seller on Vestiaire Collective and she said the bag had gone to the Hermes Spa for “Nettoyage, maquillage, astiquage” (probably means touch ups) and I received the bag today. I can see the top has been retouched, but does this look like Hermes Spa work since the coloring is uneven in places? I kind of have my doubts but I am not an expert. Thanks a lot!
Click to expand...
If someone states that a preloved bag has been Renovated at the Hermes spa I would always ask to receive the paperwork receipt with the bag because if another renovation service has done any work at all to the bag Hermes Spa will not touch it.
Also its a good hint as to authenticity having the receipt for the work.
 
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#2,294
Hi all - happy Friday!
I am very disappointed - I bought the Avalon blanket maybe a year and a half ago and the stitching has come undone. Contemplating whether to take it to H to have it redone or just go to the tailors at my dry cleaners. Is this something H will fix?
4A0AD791-F431-4481-88D0-8CA89627C8ED.jpeg68409164-AC80-49DC-BE91-894E9A39E58C.jpeg
 
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