Hermes Repair/Refurbish policy - Official Spa Thread

[Kevbo87]

Hi everyone, very new to the Hermes Spa experience. I am interested in purchasing this vintage Kelly from the early 70s and the only part worrying to me is the handle. Can/will the Spa fix or replace this handle to give this bag a second life? Any and all advice is very much appreciated!

 

[Perja]

Kevbo87
Yes, and it will cost about 1500 (insert currency of your choice - there is not much difference)
If you had read any of this thread you would have seen that it is about one very specific issue and is not a general advice thread.
Please excuse the red, but I cut and pasted, but the thread:
Hermes Repair/Refurbish policy - Official Spa Thread
has some infortmation you will find helpful, including some pricing.
There is another thread in the reference section where you an get advice on whether something is worth saving
Docride's Hermes Lazarus Thread (can this Hermes be Saved? )

Please see @WhiteBus ’s very helpful answer to your same question in another thread. Good luck.

 

[CrackBerryCream]

In general: cracked leather cannot be fixed. But handles can be replaced for a high fee as stated by WhiteBus. Given that the bag in your picture also has the previous owner's initials I'd stay away from it. Even if you have the same initials. In case you ever need to sell it would be hard to sell it IMHO. I assume if the handle is already cracked like this, the rest of the bag will catch up with it sooner or later (but am not a leather expert). So unless the price is very very low I'd look for a different one.

 

[Kevbo87]

In general: cracked leather cannot be fixed. But handles can be replaced for a high fee as stated by WhiteBus. Given that the bag in your picture also has the previous owner's initials I'd stay away from it. Even if you have the same initials. In case you ever need to sell it would be hard to sell it IMHO. I assume if the handle is already cracked like this, the rest of the bag will catch up with it sooner or later (but am not a leather expert). So unless the price is very very low I'd look for a different one.

I loved the idea of the keeping the solid gold initials as part of the bag's history, but never considered the resale God forbid I ever had to give the bag up. Very torn.

 

[CrackBerryCream]

Would you mind posting a pic of the rest of the bag? I'm not a professional, but have looked at preloved H bags a lot recently. Other than that you could use Vestiaire Collective to see what sold at which price in the past (my recent terrible experience with them doesn't change that they have a sizable inventory to look at and data on sold pieces/prices = willingness to pay of other customers). There is a filter to show you only sold items.

 

[fanmiu]

Good evening, I am a Hermes newbie and haven’t been able to get the birkin in the boutique, so I am looking at the second hand market. The bag that I am looking at have cracks on the handle wax, scuff marks in the corners and one corner look like it has a little water stain. I am sure the straps have some wax coming off too. It’s hard to tell from pictures, but I might be able to meet the seller in person with the bag.

I had read policy that Hermes won’t repair the handle. I wonder if to repair the wax was part of that policy? I know some people had to change the handle completely. Some having issue with Hermes Cleaning the handle stain. I haven’t read anything regarding the wax (resin?).

Can someone more acknowledge than me help me with this? I am trying to see if it makes sense for me to purchase this bag. I also wonder if I should just get it and use it really well before I send to Hermes Spa, but it might bother me.

Thanks I’m advance.

 

[kellay]

I got a vintage Kelly from Fashionphile I wanted to bring in for repairs (some edge wear, missing lock). I don’t have a local store, but I have family in Las Vegas. I tried bringing it to the Boutique at Crystals, but I was told that they couldn’t accept repairs unless the original purchaser brought it in and picked it up. Any advice on if any store in Vegas has a more lax repair policy? Or if anyone has any experience with any other stores in the area like Denver or LA? It’s been hard to get straight answers over the phone and of course it’s tough for me to stop by. Thanks in advance!

 

[HMuse]

Good evening, I am a Hermes newbie and haven’t been able to get the birkin in the boutique, so I am looking at the second hand market. The bag that I am looking at have cracks on the handle wax, scuff marks in the corners and one corner look like it has a little water stain. I am sure the straps have some wax coming off too. It’s hard to tell from pictures, but I might be able to meet the seller in person with the bag.

I had read policy that Hermes won’t repair the handle. I wonder if to repair the wax was part of that policy? I know some people had to change the handle completely. Some having issue with Hermes Cleaning the handle stain. I haven’t read anything regarding the wax (resin?).

Can someone more acknowledge than me help me with this? I am trying to see if it makes sense for me to purchase this bag. I also wonder if I should just get it and use it really well before I send to Hermes Spa, but it might bother me.

Thanks I’m advance.

IMO do not purchase if those 'imperfections' bother you. This being a preloved, scuffs and minor wear and tear bound to show up no matter how you baby a bag. Visually, those flaws can easily be fixed by a trip to the spa. Btw the cracks around the handles are perfectly normal, its due to the resin and stiches ( my brand new lindy has that). Factors such as humidity, storage and content weight when carried all play a part. Good luck deciding

 

[fanmiu]

IMO do not purchase if those 'imperfections' bother you. This being a preloved, scuffs and minor wear and tear bound to show up no matter how you baby a bag. Visually, those flaws can easily be fixed by a trip to the spa. Btw the cracks around the handles are perfectly normal, its due to the resin and stiches ( my brand new lindy has that). Factors such as humidity, storage and content weight when carried all play a part. Good luck deciding

The scuff marks don’t bother me that much, it’s the cracks. I understand it happens but this bag have cracks all over on both of the handles. If this is a easy fix then I would be ok.

 

[Tonimichelle]

The scuff marks don’t bother me that much, it’s the cracks. I understand it happens but this bag have cracks all over on both of the handles. If this is a easy fix then I would be ok.

Hi, if it’s the cracks in the resin you are referring to, then yes, Hermes can replace the resin on the handles. I have had this done before as part of the spa service, as with any H spa it may take quite a while depending on your location, but isn’t a particularly difficult or expensive job in my experience. If the resin is just cracked and not missing, personally I’d just use it as is for the time being, but that’s just me, it may bug you more! If the actual handles are cracked that is a big and expensive job however.

 

[fanmiu]

Hi, if it’s the cracks in the resin you are referring to, then yes, Hermes can replace the resin on the handles. I have had this done before as part of the spa service, as with any H spa it may take quite a while depending on your location, but isn’t a particularly difficult or expensive job in my experience. If the resin is just cracked and not missing, personally I’d just use it as is for the time being, but that’s just me, it may bug you more! If the actual handles are cracked that is a big and expensive job however.

Thanks! The answers I got here will definitely help me with my Hermes journey. After some considerations I think I have to select another bag because it’s a 35 orange birkin. Size is too big for orange color. If it’s in size 30 then I would absolutely get it. Also I purchased a Constance elan in orange epsom. I will try not have the same color.

 

[fanmiu]

Hello again, I would like to find out if anyone had purchased a bag with the artist stamp ruined? I saw this lindy from rebag and the date stamp and number is in good condition, but the artist stamp next to the year stamp is ruined or peeled. Will I have a problem having Hermes service the bag for me? TIA

 

[bababebi]

Hello again, I would like to find out if anyone had purchased a bag with the artist stamp ruined? I saw this lindy from rebag and the date stamp and number is in good condition, but the artist stamp next to the year stamp is ruined or peeled. Will I have a problem having Hermes service the bag for me? TIA

There is nothing wrong with the stamp. After several years stamps might get faint or rubbed anyway. Hermes won't even notice.

 

[fanmiu]

There is nothing wrong with the stamp. After several years stamps might get faint or rubbed anyway. Hermes won't even notice.

Thank you so much for your quick response!

 

[scout087]

I got a vintage Kelly from Fashionphile I wanted to bring in for repairs (some edge wear, missing lock). I don’t have a local store, but I have family in Las Vegas. I tried bringing it to the Boutique at Crystals, but I was told that they couldn’t accept repairs unless the original purchaser brought it in and picked it up. Any advice on if any store in Vegas has a more lax repair policy? Or if anyone has any experience with any other stores in the area like Denver or LA? It’s been hard to get straight answers over the phone and of course it’s tough for me to stop by. Thanks in advance!

I've brought two pre-loved bags to be serviced by Hermes to the Beverly Hills boutique and was never asked about its ownership history. They simply looked at the bag, asked me to point out what I wanted to be serviced and took it to be reviewed by their craftsmen. Each time I was a bit scared about how they would react, but both times the people were very nice and professional. I think they stand by the workmanship and appreciate it when people want to extend the life of their bags One of my bags was also in a color that hadn't been in production for a long time and the other SAs in the store all wanted to look at it!