Hermes Repair/Refurbish policy - Official Spa Thread

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Hello ladies,
I just purchased a pre-loved black box Kelly 28 from 2000. When I requested for a spa service in Vancouver store over the phone, the representative said they are not taking in any bags for repair (or spa service, I assume) at the moment because of the current pandemic situation and not sure when they will be taking the bags in for service again. Does anyone else have similar response from your local store?
I dropped off a birkin for spa in mid-feb and was given an ETA mid May, my store shut down in march and only just opened for curb side. No word yet on when the bag is coming back to me
 
I forgot to respond to the second part of OP. Years ago, when I brought my Vintage kelly in, actually, I think I brought two in (one BBK and one Porc), my SA and not Claude, but the gentleman who worked with him, were very nice. It in no way impacted my rrelationship with the SA or the assistant manager (whom we knew from a prior different luxury retail store), and it did not affect my Subsequent purchase of a birkin from Hermes. I already had an established relationship with the store and the SA before bringing the vintage bags in.
 
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Just to be clear, most H boutiques will repair any bag of any age. I was offered hardware replacement on my 1952 Kelly (the hardware was in fine condition but it was the old brass style). I have never had a bag turned down. The most likely reason to get turned down is simply that your bag does not need it.
 
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Just to be clear, most H boutiques will repair any bag of any age. I was offered hardware replacement on my 1952 Kelly (the hardware was in fine condition but it was the old brass style). I have never had a bag turned down. The most likely reason to get turned down is simply that your bag does not need it.
That's good news then , I just panicked incase they would not have the square turn key , but now I know at least they will spa
 
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