Hermes Repair/Refurbish policy - Official Spa Thread

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17B90C5A-0980-41EA-BDE4-0BB5CEA99F9A.jpeg E2EB6BA8-DB60-45DD-B1BF-6555FBD1807F.jpeg 2849EA2C-063E-441C-B794-2ADD05571FB1.jpeg Hello, everyone. My CDC has seen better days. I've worn it a lot in the last two years and I clean it every week. Do you think, once the lockdown is over, they will be able to repair some parts of the leather? Has anyone experienced the same with their CDCs and have them repaired? Thank you in advance for the replies ❤️
 
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View attachment 4709269 View attachment 4709270 View attachment 4709271 Hello, everyone. My CDC has seen better days. I've worn it a lot in the last two years and I clean it every week. Do you think, once the lockdown is over, they will be able to repair some parts of the leather? Has anyone experienced the same with their CDCs and have them repaired? Thank you in advance for the replies ❤️
Funnily enough I have a black and silver CDC that I brought easily over 20 years ago (it cost me £370 from the knightsbridge store so that tells you how old it is!!!) I just noticed a week or so ago that the exterior leather is separating from the lining like with yours though all the stitches look intact I asked a colleague who's boyfriend works for H about it as the stores are closed I what sapped a picture to my friend and the response was that yes they could repair at H spa
 
Oh wow!!! Thank you so much for the replies! I'm so happy to know that the issues with my CDC can be fixed. I love the look of leather bracelets but these are enough to keep me away from buying them.
Thank you again! ❤️
They can recolor that and re-do the resin :flowers:

Funnily enough I have a black and silver CDC that I brought easily over 20 years ago (it cost me £370 from the knightsbridge store so that tells you how old it is!!!) I just noticed a week or so ago that the exterior leather is separating from the lining like with yours though all the stitches look intact I asked a colleague who's boyfriend works for H about it as the stores are closed I what sapped a picture to my friend and the response was that yes they could repair at H spa
 
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Hi everyone, I found a b25 I’m considering purchasing. It needs a touch up on corners and handles. The seller stated that the corners were already touched up by a third party not Hermes. Does it matter? If ever want to resell will it effect value that the work was not done at Hermes? Also, is 8k a fair Price to pay for a bag that is in decent condition but needs spa. Color is red, and it’s missing lock key and clochette.
 
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Hi everyone, I found a b25 I’m considering purchasing. It needs a touch up on corners and handles. The seller stated that the corners were already touched up by a third party not Hermes. Does it matter? If ever want to resell will it effect value that the work was not done at Hermes? Also, is 8k a fair Peter to pay for a bag that is in decent condition but needs spa. Color is red.
I don’t believe you will be able to send a bag to hermes spa if it had had outside work done. Also, the 8k price for a b25 would give me pause. It’s too low, what is really wrong with the bag? if it were me, it would be a pass. Not being able to spa a bag that already needs touch ups is a huge no.
 
Hi everyone, I found a b25 I’m considering purchasing. It needs a touch up on corners and handles. The seller stated that the corners were already touched up by a third party not Hermes. Does it matter? If ever want to resell will it effect value that the work was not done at Hermes? Also, is 8k a fair Price to pay for a bag that is in decent condition but needs spa. Color is red, and it’s missing lock key and clochette.

Echoing what others have said. One of the advantages of H bags for many is that the spa will work on them--but if they've been worked on by other people (not H), then H spa will refuse to work on it. I would pass on it, especially since it's missing the couchette and keys.
 
I'd pass too . Before sending a bag to Hermes spa you have to fill an application and agree to their terms . One of them is that hermes has the right to reject working on a bag if they found out that it was handled by a 3rd party . You can order a couchette and keys from hermes boutique but I think they need the Orignal recipe or a copy of it . The 8k price if because the bag was touched up by a 3rd party and because it is missing a couchette and keys.
 
Hi, I hope this isn't redundant but couldn't find a reference to this during my searches. My apologies if it is. Please point me to the right thread.
I have a K25 that was in a large tote and both feel off a side table. When I picked up my K25 for inspecting, I noticed the handle had a little wiggle. I don't believe it's my imagination. It is fairly new and the handle seemed stiff with no movement.

I wanted to get your thoughts if you don't mind. As you use your K's more, does the handle loosen a little? Should I send this in to H for repair? Thank you so much for your input!! :flowers:
 
Hi,

After doing a quick search on the forum, I couldn't find a similar thread except for individual posts.

I thought of creating this new thread to post before and after pictures of Hermes pieces that have been restored/serviced by the Spa with a description of the leather, vintage, work done etc.

I hope this is useful :smile:

Thanks,
Hi all, is it true that the Hermes spa would not clean the inside of the bag e.g. dirt, pen marks, scratches, etc? Thank you!
 
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