Hermes Repair/Refurbish policy - Official Spa Thread

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#2,116
xiaoxiao said:
I never really took before/ after pix, but I have to say over the years I’ve taken my fair share of bags to spa. One thing really surprised me is how well toile spa’d! People in the know probably can DIY but I was too afraid to. My old gal had jeans color transfer like there was no tmr, but it came back brilliantly, to my utter surprise! The most “useless” leather to be spa, to me, was fjord and Ardennes, because they are so hard wear. I sent them to really fix a couple of corners, but the rest of the bag looked good to begin with. Surely they came back look like new (once again, they were almost perfect to begin with)! And box too! Sent a BBK back in the days to fix corners and it came back like brand new.

The other thing really surprised me, without being a leather expert, is how the reins REALLY refurbish well, and they last quite awhile. If a bag is used on a daily basis, def after a year or two it needs to be spa’d. I don’t quite know what the process is to “reglaze” (if that’s even how it’s called) the reins, but to me, the details like that is what makes the bag looks new or worn.

Great thread!!! Hope to see some amazing pix. :tup:
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This is all nicely informative but maybe I'm not up to speed on the usage. What does "reins" mean -- does that refer to handles?
 
#2,118
Oh, love this thread, can we ask other questions re: spa.

My poor gator Kelly pochette is pretty scratched and has two water spots. I don’t think I understood how delicate exotics are when I got her. Should I send her to the spa and then baby her going forward?
 
#2,123
Mrs.Z said:
Oh, love this thread, can we ask other questions re: spa.

My poor gator Kelly pochette is pretty scratched and has two water spots. I don’t think I understood how delicate exotics are when I got her. Should I send her to the spa and then baby her going forward?
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Exotics are delicate when it comes to moisture and heat so be careful :)

My understanding is that water marks can't be reversed :doh:
I'd send it the spa and see what can be done.

Good luck!
 
#2,124
eagle1002us said:
Thank you! (I'm not really sure what the resins do except maybe bring out certain tones and undertones in the leather?). (If nobody answers I'll assume it's a yes). :smile:
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Resin is used to finish the edges on certain styles of bags. In the pic I’ve attached, the bag on the right has it’s edges sealed in resin. I actually took this picture to compare a 12 year old Hermes box leather kelly on the left with a brand new Moynat box leather Rejane on the right but it’s also a good picture for showing the different ways leather edges on bags can be finished. DCF5EC03-B052-465C-B72B-50081E4B8DCC.jpeg
 
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#2,125
DoggieBags said:
Resin is used to finish the edges on certain styles of bags. In the pic I’ve attached, the bag on the right has it’s edges sealed in resin. I actually took this picture to compare a 12 year old Hermes box leather kelly on the left with a brand new Moynat box leather Rejane on the right but it’s also a good picture for showing the different ways leather edges on bags can be finished. View attachment 4665308
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They are both beautiful!
 
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#2,126
I am considering a pre-loved Kelly in the color/hardware combo of my dreams. However, it appears the corners are a bit worn. I hesitate to bring a pre-loved purchase into my Hermes boutique for bag spa services, especially since I am still waiting for an offer. How would this be viewed? Can anyone offer any insight?
 
#2,127
I doubt it would do anything other than show a greater appreciation of the brand, but if you’re concerned, you can always just say it’s a family members bag that you’re bringing in.
 
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#2,128
Hermes is savvy enough to understand this as they have seen it multiple times.
I don't know what color the bag is under consideration, but a black Kelly should spa beautifully as many
other colors do.
I always feel going into H with a repair or otherwise, being candid is appreciated & well regarded.
No need to play games especially if you have a good relationship with your SA...
 
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#2,129
I’ve told my SA my desire to buy a preloved bag that was made in my birth year, she said that’s a very romantic idea, and when I said most I see online from that time are boxcalf, she said many people find that skin scary but it spas so well & told me to take it in for a spa if that’s what I end up getting.

And now that I think about it I know some other members have shared stories of bringing their preloved and vintage bags into stores and had only positive experiences...So I think if you have a good relationship, show appreciation for the brand, be honest...and it will be fine :smile:
 
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#2,130
I’ve purchased very little from my closest boutique (most new items have been bought whilst on holiday or online) and the items I have bought from there I wasn’t asked for my details so no record of me I should think. I’ve taken three pre loved bags for spa though. One was very vintage and sent to Paris, the other two were repaired locally and the SAs that helped me were lovely and it wasn’t an issue at all. One of the best things about H bags (IMHO) is that no matter the age of the bag or you not being the original owner, they’ll fix it for you!
 
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