Hermes Repair/Refurbish policy - Official Spa Thread

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#2,101
Purseloco said:
I love well-used bags. I especially love that the handles are slightly stretched so that you can put them over your shoulders. Congrats on your bag. Lets us know how your bag turned out at the spa.
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Yes! I love that this bag fits over my shoulders. It really makes it the perfect work bag for me! I just posted an update since I picked up the refurbished bag from the H store this weekend! Thank you for your kind words :girlsigh:
 
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#2,102
shopbo said:
Yes! I love that this bag fits over my shoulders. It really makes it the perfect work bag for me! I just posted an update since I picked up the refurbished bag from the H store this weekend! Thank you for your kind words :girlsigh:
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Your bag looks fantastic. Hermes Spa really freshened your bag up. Enjoy using your GP. It is my perfect work and everyday bag as well.
 
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#2,103
TeeCee77 said:
Need a little moral support here. Just sent my basically new Roulis 23 beton off to spa because the plunger clasp broke. Fingers crossed she comes back fast. My store was appalled and asked for it to be expedited, what that means I’m not sure. Any one else had this issue?
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Since this is a quality issue, Expedited means your repair is a priority. Same thing happened to my repair of TB, the turnlock comes undone after around 2-3 mths usage. Sent it for repair, came back less than a month.
 
#2,107
LadyD21 said:
Bring it in to FSH if you live in France. Do not bring it there it you live in the USA and ask they ship it to an Hermes boutique in th US for you. FSH policy is if you drop it off at FSH, you must pick it up in person at FSH.
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I do not live in France but visit 3-4x per year-- so i could pick it up on my following trip. Are they flexible with pickups following the completion (give or take 1-2 months) do you know?
I do not have an H store in my city (closest one is 4hrs or so away with traffic).
 
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#2,108
You are in the same position as me - closes H store is 4 hrs away both ways.

All I will say is I had a very bad experience bringing an item at FSH and if I would bring something again, I wouldn’t I even give a second thought to drive the 4 hrs to my H store.
 
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#2,112
PJW5813 said:
Do you think that that was possible because it was within Europe?
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Not sure really. All I know is that they immediately offered to have the item either mailed back to my home address or sent to my “regular” store (which means that they could also see my purchase history btw). After all, the ateliers are sending new items all the time to the local boutiques. It’s not difficult to add those that have just been repaired or gone through spa.
 
#2,114
I read some posts once that made me think that dreadful import charges could be incurred if something that had been repaired in Europe was then sent to its owners in USA, even if previously purchased in USA and returned to an Hermes store for collection.
 
#2,115
LKNN said:
I do not live in France but visit 3-4x per year-- so i could pick it up on my following trip. Are they flexible with pickups following the completion (give or take 1-2 months) do you know?
I do not have an H store in my city (closest one is 4hrs or so away with traffic).
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I had a couple of items freshened up there. and they just contact me when ready to pick up. If you go 3-4 times a year to Paris it won't be a problem.
 
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